
Darius
USA
Asked
— Edited
Although my issue of the 300mv imbalanced battery issue is not a new topic, it happened to me after the first use only and there seems to be no customer service email link to address what is likely a defective battery or unit. I have followed all the recommendations but the charger keeps blinking 6 times red with one second pause. I only used the JD robot once to set it up and try a few moves, then as soon as it gave me the "battery running low warning" I shut it off, let it sit for and hour then tried to recharge and here I am. Robot sitting lifeless on my desk. I would prefer not to just return it to store but unless someone has a helpful thought, I don't even know how to get to Ez robot customer service.
hi alan
i just ordered a few more.but with the cap.
i found these to after having trouble with the original jack plug.
jack plug
Alan,
That is really nice of you, thanks. This is quite the responsive board and it excites me to get my JD alive. I'll email you shortly and realkly appreciate it. Hopefully I can return the favor sometime. I want to run rather than walk with all the features I can cram into it, but I'll have to take it easy. I want to add som AI as soon as possible. Although I saw some questionable reviews, I saw a sale and ordered the heading add on (North south) and ultrasonic distance sensor. Not sure if allowed to mention this but Brookstone offering a buy one get one free mix and match on some EZ robot parts
Would you mind editing your previous negative posts please? It would help with your integration into this very wonderful and supportive community. PS, welcome and enjoy your JD.
Which post would you like me to edit? or if you want just delete the thread.
The ones were you accuse ez-robot of not being in business
. This is a very nourishing community. We wouldn't want unfair acquisitions so spoil their hard work and passion for ez-robot. It would generally feel better if the tone of this thread was positive to reflect the generous amount of help you have received, despite the negative assumptions.
I'd rather not delete the thread, as the battery discussion is the relevant part. Although, I'm going to probably edit the title because that spelling mistake reminds me of a bad sci-fi movie and it's getting to me lol
The hard time for all of these engaged community members is that the forum is usually where people come to "rant". Rarely do people use a forum to share positive experiences. It's tough when the very first initial contact is hostile, which implies if that's ground zero, how negative does the next escalation get? As you've seen, there is no need for hostility to get "attention". Simply ask and you will get a friendly response
I meant no harm to company and absolutely delete whatever you want. I have to admit that I am embarrassed by my spelling mistake. That's what you get for getting overly used robocorrecting. overall please understand that my primary goal is to have my new robot working which it should be out of box. I hope you understand this and will help expedite a solution. I would hope that you find it refreshing that I didn't just pack it up to the store for an immediate replacement. Please do whatever you want to the thread. It is your company and I mean it no harm. Just muted enthusiasm at this point until he's alive again
@darius - If I have one complaint, it would be the chargers for these things. They have been problematic at times. I have a better charger that I use that allows charging through the balance port but it was something I had from my RC racing days.
@Zap... I would agree with that but with the original old blue rechargers only... They were not so good. EZ Robot quickly switched suppliers and the new (current) ones are awesome... I have two and they have worked perfectly for over a year now....
How have you been man? You should post more often...