clovejr
USA
Asked
— Edited
Resolved by Dave Schulpius!
Hello,
I found an issue with the factory wiring with my Roli's H-Bridge wiring. When I was doing the h-bridge test I noticed that the unit wouldn't move. Upon inspecting the h- bridge wiring I noticed that the red and black wires coming from the on/off switch were wired wrong on the h- bridge. The red and black wires were off by one screw slot. I also noticed a burning smell, but couldn't see anything that was burnt. After correcting the wiring error,I still can't get the unit to move. I'm wondering if the wiring error blow out the h- bridge.
Is there any diagnostic that I can do to confirm this, and if the h- bridge is bad how do I go about getting it replaced under warranty?
Thanks in advance for your help
Calvin
EZ-Robot customer services do not frequent the forum very often and do not deal with warranty claims within the forum.
Contact them using the Contact Us form and they will get back to you and process the warranty claim quickly should it be valid. I personally put in a warranty claim about a week ago and the replacement parts were shipped out Friday.
If you have contacted EZ-Robot previously and haven't received a response check your spam folders, there should always be an automatic response almost instantly. There is also be an automatic response once the ticket has been closed which asks for your feedback on the service given. If you don't have the first one then spam filters have caught it.
Drop them a(nother) message via the Contact Us page.
@clovejr I just sent you an message- but for some reason I did not receive the email you referenced here! The last email I have from you was on August 16th. Regardless- I can help you get this issue sorted.
Hi Aislinn,
Thanks for the email that a new h-bridge is on the way. I would like to thanks everyone who has replied to this thread and especially to Dave Schulpius who verified my suspension that the h-bridge was fried.