
kb

Hi, I assembled the JD robot, and used it for 2 evenings. It was great until on Sunday afternoon the robot was just being used for about 10 minutes, and I left it on for a further 5 minutes not doing anything, and standing on it's 2 feet - when there was a burning smell, and the body of the robot got hot. It turned out to be the right shoulder which now has burnt out and shorts when connected.
The arm has had no pressure applied wrongly, (I've not used it to pick up anything yet) and the robot wasn't even leaning on it at the time, it was just standing stationary (after having done some pre-programmed moves - not my custom ones).
I don't think it should have gone wrong so quickly. Is there anything that can be done please? My poor robot is now in pieces on the floor.
I did try to send a contact email to the warrenty team, but the form doesn't allow you to unless you've written on the forum first! Thanks! Kevin
@dj_sures to clarify, when I said from your store, I meant directly from https://synthiam.com/Shop/ Thanks
Education/Sales is for educational sales, hence education sales
Do not open another ticket - no need to flood Aislinn's mailbox - she gets a lot of Contact Us messages per day
Must have been a faulty servo - if the bracket appears to rotate smoothly in the hole. Aislinn will take care of you
OK, thank you for your help!