Asked — Edited
Resolved Resolved by DJ Sures!

ARC Will Not Boot Up After Download. 2Nd Download And Problem Remains.

Hello @Synthiam Support and @Athena,

Yesterday, I downloaded the Pro 1/27 revision of ARC, and all my scripts were functioning well. However, today I am unable to open the ARC program. The only thing that displays is a "cutoff" screen with the background graphics only partially visible. Additionally, I am unable to close the program properly and had to force a shutdown of my computer. I attempted a "Repair" during a subsequent download, but there was no change. I also tried a "Remove" followed by a fresh download, but the issue persists. Could you please assist me in resolving this problem?

Thank you,
Jack


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Synthiam
#9   — Edited

Actually, there might be something funky going on with Microsoft Windows. Your computer must have been updated, as well as one of mine. I'm getting sick and tired of chasing issues that Microsoft causes for us. Its absolutely painful and enough to throw my hands in the air and walk away. Microsoft throws a wrench at us whenever we think we're getting ahead.

So, on one of my other computers, I loaded ARC, and the scaling is set for 150% (the same as the previous screenshot). And look at this mess. The text doesn't fit in buttons. Everything is squished. But on one of my other computers, it is totally fine. I'm at a loss as to what's going on. We also have an update to publish, so that's delayed while we wait to understand better what Microsoft just did to the world's computers.

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Synthiam
#10   — Edited

I rebooted the computer from my first screenshot and now it's looking like the other. Microsoft did a sneaky update somewhere and it broke the way programs are rendered.

A reboot went from this

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to this...

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#11   — Edited

Ugh. I think they do these changes when nothing needs to be fixed just to justify keeping their jobs. I disabled Win Auto Update on my robot's computer running ARC to avoid update problems like this. However it was very difficult to keep disabled as Win auto update keep resetting and coming back to life like a bad zombie movie. I think I finally got it after watching a few YouTube vids on the problem and trying a few solutions.

At least @RoboJack knows he's not crazy. This stuff makes my head hurt also. Hang in there guys. Never give up, never retreat.;)

#12  

I was asked to update you that a fix has been identified, and we're working on implementing it now. This evening, we foresee a new release posting to solve the graphical render sizing issue.

#13  

Thank you. We've always been able to count on Synthiam's customer service. It's comforting to know that nothing has changed over the years. :)

#14   — Edited

Bless you all.  I have spent all morning trying to get to the bottom of this with tech support for Lenovo.  All steps taken thus far have not yielded any change.  Multiple downloads later the corrupted display continues.  Lenovo suggested a factory reset. This is severe and I will wait on DJ before taking this action. Thank you DJ for all you do!  BTW, my wife pulled out her old HP surface pro and did updates before I could advise her not to.  When I downloaded ARC on her laptop, the same corrupted display appeared. Jack

#16  

Thank you @DJ and @Athena!!, I just had the opportunity to perform a new download and pull my existing project files from a thumb drive.  It all runs beautifully!  I took the time after the initial run to make sure all my project functions performed well.  I can't express the relief I feel for this successful outcome, and all because of your dedication to users like me.  On behalf of all affected users, we Thank You. Jack