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#1  

What error are you getting? Is it telling you that you need something else installed? Is your laptop win 7 or win 8?

#2  

What did you download and what Windows version and laptop do you have ? Have you installed the Microsoft .Net on it ?

#3  

Just make sure your system is Windows7 or better. Download the latest ARC Software of this site and run the software to install it. If you get an error, take a screen shot and share it please.

After the software is installed please be sure to careful work your way through the tutorials in the Learn Section

#4  

Is it possible you can make a youtube video from the point you click the download link until you have the problem so I can physically see what is going on. This would probably be the most efficient way to move to the next step. Virus software and windows defense can both block a download from installing. FIRST OF ALL , Google search and download Microsoft .net Framework , the most recent version available.