Unable To Install ARC

Question

Hi,

I am new to this forum and just ordered by EZB V4. I have a Surface Pro 2 running windows 8.1 pro. I just tried to download the ARC for windows and am unable to install it. As soon as I double click the ARC Windows Installer Package (.msi) file, it shows the following error -

There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

I appreciate your guidance on resolving this so that I can start playing with the EZB v4.

Thanks, Saraj

DJ Sures · Accepted Answer

Sara, I would recommend rebooting your computer before installing

CardboardHacker · Answer

Just to confirm, it is full windows right? Not RT? Rt is just the windows start screen. By the sounds of it the surface is missing an important thing needed to run. This could be a windows modification that removed it(third party or Microsoft) or a lack of the required file due to wrong windows version. How to fix it, I'm not sure. Maybe someone can step in.

SarajG · Answer

Hi Technopro, Yes the Surface runs s Windows 8.1 64bit OS and I have installed regular Software programs and use it as my desktop. It would be nice to know if ARC successfully runs on Windows 8.1. Thanks! -Saraj

Robot Doc · Answer

Yes, the EZB software runs on Windows 8.1 - 64 bit. I have it installed on my Lenovo desktop PC and it's working great.

SarajG · Answer

Thank you Robot-Doc & DJ I tried restarting a few times and it gave me the same error...However I finally figured out the issue I opened Command Prompt (run as Administrator) went to my downloads folder and then installed the MSI as an administrator. This seemed to have worked fine and I now have it installed. Thanks Everyone. -Saraj

MovieMaker · Answer

That happened to me. I had to redownload it and reinstall it. good Luck! Oops! I did not read the last post.

thetechguru · Answer

Sorry, I was late to the party. I have to install it that way in my work computer that has some group policies that prevent installs of msi files, even though I have administrator rights. I get a different error, but it is Win7 64, not win 8.1, so I was going to suggest that just in case. I'll add the command to this thead to help others when I am on that computer (I created a batch file so I wouldn't need to type the command string out every time) Alan

CardboardHacker · Answer

Great to hear Saraj! Now, knowing that you will be asked eventually, can you close this thread by choosing someone who helped you? It helps to organise things a bit better. Can't wait to see what you have up your sleeve! Tech

SarajG · Answer

Thanks Technopro

valeripugatsov · Answer

"There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

I had the exact same problem. The solution is to go into c:\users"username"\AppData\Local\ then right click on "temp" and choose "properies". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights. After that it'll work

Good luck!

SarajG

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