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Resolved Resolved by DJ Sures!

Unable To Install ARC

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Hi,

I am new to this forum and just ordered by EZB V4. I have a Surface Pro 2 running windows 8.1 pro. I just tried to download the ARC for windows and am unable to install it. As soon as I double click the ARC Windows Installer Package (.msi) file, it shows the following error -

There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

I appreciate your guidance on resolving this so that I can start playing with the EZB v4.

Thanks, Saraj

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#10  

"There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

I had the exact same problem. The solution is to go into c:\users"username"\AppData\Local\ then right click on "temp" and choose "properies". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights. After that it'll work:)

Good luck!

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