
SarajG

Hi,
I am new to this forum and just ordered by EZB V4. I have a Surface Pro 2 running windows 8.1 pro. I just tried to download the EZBuilder for windows and am unable to install it. As soon as I double click the EZbuilder Windows Installer Package (.msi) file, it shows the following error -
There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
I appreciate your guidance on resolving this so that I can start playing with the EZB v4.
Thanks,
Saraj
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By the sounds of it the surface is missing an important thing needed to run. This could be a windows modification that removed it(third party or Microsoft) or a lack of the required file due to wrong windows version.
How to fix it, I'm not sure. Maybe someone can step in.
Yes the Surface runs s Windows 8.1 64bit OS and I have installed regular Software programs and use it as my desktop.
It would be nice to know if ARC successfully runs on Windows 8.1.
Thanks!
-Saraj
I tried restarting a few times and it gave me the same error...However I finally figured out the issue
I opened Command Prompt (run as Administrator) went to my downloads folder and then installed the MSI as an administrator. This seemed to have worked fine and I now have it installed. Thanks Everyone.
-Saraj
good Luck!
Oops! I did not read the last post.
I'll add the command to this thead to help others when I am on that computer (I created a batch file so I wouldn't need to type the command string out every time)
Alan
Can't wait to see what you have up your sleeve!
Tech
I had the exact same problem. The solution is to go into c:\users\"username"\AppData\Local\ then right click on "temp" and choose "properies". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights. After that it'll work
Good luck!