Pre-orders?

Question

Can we ask how the pre-order shipments are going? I got a message to say I was in Group 2 to ship on or around Jan 3. Any updates? JOC

DJ Sures · Answer

Hello, that's correct. I beleive group 2 goes out tomorrow. Group 3 is beginning of next week. And group for is later in next week. Group 5 is the monday of the week after.

thefoolmonty · Answer

Great - thanks for that! JOC

sergeyzn · Answer

Hi, I paid for my pre-order on December 28. However, the status of my order is still "New Order"... Any updates? Thanks.

DJ Sures · Answer

Your status will stay as "New Order" until it is moved to Processing, then Shipped. I don't know what "group" you are in for Dec 28 orders. There's a chance yours went out today, or next week. Probably not the week after. Pre-orders keep piling up. We organize them into groups as we receive inventory. I think the manufacturing facility will be online in 2 weeks. Then we will have an infinite supply

iskandershah · Answer

waits patiently for his new toy i bought on the 26th December 2011

DJ Sures · Answer

Many orders that were supposed to be shipped on Friday are delayed due to an issue with DHL. I have yet to find out what the issue is because they haven't given me an answer. You can read more at this link: https://synthiam.com/Community/Questions/434

thetechguru · Answer

Ugh DHL. I don't know how they are in Canada, but I have had more trouble with them in the US than any other carrier. Late deliveries, deliveries to wrong adddesses, lost packages. I don't know how they stay in business. Alan

DJ Sures · Answer

They decided they need customs brokerage clearance for the first time - ever. Normally we have fantastic service from DHL. They are fast and usually surprise us with shipping times. As of this shipment, it's sitting waiting for some documents for clearance. I'm signing the documents to release the inventory now.

thetechguru · Answer

Probably the uptick in business caught the eye of a customs inspector if this is unusual for your interactions with them. I know they are well respected in most of the world, just compared to UPS and Fedex I have not had great luck with them in the US. They once lost a 300 lb telephone switch (worth $60,000 just in hardware, let alone the $250,000 in software installed on it) at Dulles Airport for three weeks. Finally found it by reviewing security tapes and discovered that three larger pallets of stuff had been put around it so no one could see it in the warehouse. Alan

DJ Sures · Answer

Ouch! That would hurt. Our package is worth nearly that in hardware. It seems they are working with us to release it now. We should have it today fingers crossed

My Evil Twin · Answer

@DJ - sorry to hear of the headaches DHL is causing for you. I pre-ordered on 12/14/2011 at 6:50:14 PM and got an email saying I was in "Group 2" for shipping, but I just checked the status of my order and it's still "Step 1) New Order ". I hope you didn't forget about me... And please don't think I'm complaining... It's just soooo hard to wait when you're excited and expecting something as good as an EZ-B complete kit! Hope everything works out for the EZ-Robot Team!

Djandco · Answer

I only placed my order at the beginning of Jan but it would have been nice to have had an email saying thanks for the order No status change, just "New Order" Not sure myself but I think they were in the charts in the late 80's? Thanks

Djandco · Answer

As if by magic I now know I am alongside group 2 waiting for our arch enemy DHL to sort their ship pment out! Hopefully by this time I should also have a Wall.e that needs some attention' love and servos to bring a new lease of life too Sweet!!

DJ Sures · Answer

@DJAndCo lol, new order was an awesome band It seems DHL has passed the buck onto Canada Customs. They've decided to pick on EZ-Robot and go through every package to collect all taxable imported goods. They want every possible cent from our import. It's not that I have any objection to the Canadian Import Laws - it's that some prior notice would have helped us schedule time for their greedy procedure. I picture a bunch of Canada Customs tax paid employees sifting through our packages while shipments for large Oil and Gas corporations pass right by.

thefoolmonty · Answer

stress [revs dremel] [u-control wall-e watches nervously] JOC

iskandershah · Answer

So till now no news?

steveburkett · Answer

The Raspberry Pi guys had a similar complaint about UK customs. If they imported components to build their Raspberries from Asia, they had to pay tax on them. If they imported the components already assembled into Raspberries they didn't. One reason they're getting them built in Asia and not in the UK. Daft!

milanmark · Answer

DJ you may need to contact a freight forwarder for your shipments. Carriers can provide this service but in DHL's case they obviously did a poor job, inexcusable for them to let a shipment be held up that long. If you use multiple carriers even more reason to have an independent freight forwarder to work with you. Query freight forwarder under Wikipedia, it will tell you what they do... and for imports all that paperwork has to be done correctly by your supplier! At a minimum I would change carriers as the one you are using is the absolute worst I have ever dealt with... my 2 cents!

Djandco · Answer

good news that you have that batch sorted, it means mine will be here sooner Some people just can't wait can they? eek

DJ Sures · Answer

@DjandCo oooh you're a lucky one to have found a Wall-e .. it seems to be pretty hard these days!

Djandco · Answer

I have been after one for a while, well ever since seeing your creation I have been bidding on them off eBay for the last few weeks and he came along cheep because there was no remote. I only left him on the side for an hour while I was out with the dogs and you should see what happened. Should have taken the tools away from him!

thefoolmonty · Answer

Step 3) Shipped EZ-Robot Complete Kit oboy! oboy! oboy! JOC

thetechguru · Answer

Step 3) Shipped EZ-Robot Complete Kit Me too!!!! Now I wish I had spent the extra on express shipping, but the cost of economy ground to the US was enough for me.... At least it is on the way!!!! Alan

jstarne1 · Answer

So now ESB are shipping! Great guess its time to buy one lol. Soon as I have funds clear from large sales I made of eBay I'm gonna grab this up! I like walls but I'm a original guy , I like doing somthing different from time to time. How about wall-A in the garbage shoot scene?

sergeyzn · Answer

I envy you! I while on the second step: Step 2) Processing Order Sergey

iskandershah · Answer

1-753 12/26/2011 5:20:10 AM $249.79 Step 3) Shipped EZ-Robot Complete Kit ($212.00) - 0.6700 I am joining in as well!!

sergeyzn · Answer

Yes! Yes! Ye-es!!! Step 3) Shipped Thank so much!!!

Djandco · Answer

Looks like I am stuck with my 80's band - New Order. Can't wait for them to release their next single - Item Shipped I might have to put my Wall.e back to gether again to keep me company

DJ Sures · Answer

LOL, we're all working real hard since the packages have cleared customs and dhl got off their butt. At this rate, we should be entirely caught up by mid next week That is, if no one dies of fatigue first!

sergeyzn · Answer

Do not surrender! You do a great cause! And all of us - continuous gratitude! SergeyZN

DJ Sures · Answer

Thanks Serge

My Evil Twin · Answer

Woooooot! Step 3) Shipped * EZ-Robot Complete Kit Thanks to @DJ and the whole @EZ-Robot_Team! You all rock! Keep them 'bots rollin'!

Djandco · Answer

Sorry but that photo looks like you are getting ready to run a bot through it Wall.e ram the wall! Meanwhile in a quiet town ..... Thanks for all of your hard work guys and ( gals of course!)

iskandershah · Answer

lol sucks.. now the canadian post are not moving my orders... damn i hate this longest wait:(

DJ Sures · Answer

@iskandershah what do you mean?

thetechguru · Answer

I don't know about @iskandershah, but my tracking information at the canadapost.ca site is just showing: 2012/01/20 08:06 Order information received by Canada Post However, I opted for the least expensive shipping option (regretting it now given the unexpected initial delay) so I am not sure if they provide any further tracking data or not. I am not worried, just getting more excited by the minute for my kit to arrive so I can start building. IN the mean time, my wheelchair motors are on the truck for delivery today, so I can start the hardware part of the build. Alan

DJ Sures · Answer

@thetechguru yeah there is no tracking information for your shipping method. if you're in the USA, shouldn't take too long it's hard to say really. our postal service hands it off to your postal service. then it's up to yours. sometimes you can paste your tracking number in your postal service website and see information. try that

thetechguru · Answer

Thanks DJ. I suspected as much. Alan

Djandco · Answer

I had a package this morning from Maker Shed, pity they don't sell the camera jobbie. So, now I have the EZ-B but nothing to plug in it! Should have thought that one through a bit further! What can I do with my B while I wait for the kit? eyeroll Also just ordered 50 jumbo glue sticks from eBay, you never know when they will come in handy! (still step 1 tired )

thetechguru · Answer

@Djandco, You can at least make sure your Bluetooth communicates with the board. If you have any LED's, I believe I read you can connect them directly to the digital ports and drive them with the "Set Digital" object, so you can at least play with something (if you don't have any, you can pick up a bag of assorted LED's for a few bucks at Radio Shack). Alan

Djandco · Answer

@thetecguru I have been through my son's car bits and found two servos, and some micro servos we had for an Arduino project that never happened, at least I can start on the head movements. I just can't wait! I need a camera too.... so if anyone has a link where they sell a compatible one I welcome any suggestions. Regards Darren

iskandershah · Answer

Hey techguru and Dj, My order in the Canadian post website shows Date Time Location Description Retail Location Signatory Name 2012/01/20 08:14 Order information received by Canada Post too... I wonder what that means.. has it left canada yet? Is it on its ways to Singapore?

DJ Sures · Answer

@iskandershah depends on the shipping method you chose if it is trackable. rarely do ppl pay the additional $20 for tracking information, depends on that. nearly all packages will say the same thing on tracking information. you can eventually use the tracking number in your local postal service tracking website. that will usually work.

iskandershah · Answer

@DJ Sures hey buddy just to check with you.. has the shipping priced increased or something cause my order was 1-753 12/26/2011 5:20:10 AM $249.79 Step 3) Shipped .EZ-Robot Complete Kit ($212.00) - 0.8000 and i am not sure if i have chosen Air mail for $37.79?

DJ Sures · Answer

That is correct. When you purchased, there is a drop down that allows you to select the shipping method. There are a few shipping methods, and they are calculated in realtime from the shipping company. The slight delay you experience before that page is our server querying the shipping company with weight and size information to obtain shipping cost to your destionation. The cost of shipping for you was Small Packets Air ($37.79) If you did not choose air mail, your package come by boat, and that would take about 2 months.

iskandershah · Answer

Ok so mine is an air mail expected to come 6-10 days... right...?

DJ Sures · Answer

@iskandershah when you are given the option to select the shipping method, there are links that give you information on each method. You are in singapore, we are in canada, so that will be international shipping. international shipping: click usa shipping: click within canada shipping: click we put all information online for you. I'm very picky about that. I also push to make sure the links are not hidden. That is why you can find everything on ez-robot.com. So, if you are asking if ez-robot can guarantee delivery time, then that answer is no. We are a manufacturer of hardware and software for our robot platform. We are not a shipping company. When purchasing, you agree to the shipping contract with the shipping company. The shipping options you are presented with during purchase is your interaction with them. You are purchasing a shipping option from the shipping company - you are not purchasing a shipping option from ez-robot. The information and links are presented to you with all information. Please take time to read the email from the shipping company that is sent to you, it explains in detail and has links to more informaiton. If there is a delay in shipping by the shipping company - there is nothing ez-robot can do. It is your shipping purchase with the shippin company. You are allowed to contact them to discuss any issues you have.

iskandershah · Answer

Omg chill dj. Sorry I mean no offense was just curious about it. Don't worry I am not blaming EZ robot at any cost. Sorry for the misunderstanding.

DJ Sures · Answer

@iskandershah lol no need to chill, there is nothign wrong clarification is important with shipping. Very important, because it is necessary to understand the relationship of the shipping purchase. We sell physical items, much like eBay or anywhere else. However, when it comes to shipping on the internet, people misunderstand what they are purchasing.

If I said "yes" to your question, EZ-Robot would be responsible for a timeframe of a service that is not within our control.

Bravia · Answer

just recieved wireless camera, Thanks DJ & all your team ,well worth the wait modified as per tutorial brilliant pic quality. Not easy to be patient when EZ is so amazing Lesson for me has has been once item is shipped , DJ Delivers every time .

Pat

steveburkett · Answer

Looks like the next batch is on its way out, I ordered on January 2nd and the order status went to Shipped this morning. Nice!

DJ Sures · Answer

@steveburkett we've pulled an all-nighter

Djandco · Answer

Mine said shipped too Ok so 10 days to a couple of weeks shipping, book some time off holiday.... Should have a live Wall.e by end of March!

The next project has already been selected, paint all tank eek

jstarne1 · Answer

Nice mines listed shipped too! Yay can't wait to order my second ezb

Djandco · Answer

@DJ Sures Just one little quick question... Why is your monitor on the ceiling? Don't you get neck ache?

Daviquinlo · Answer

Hi, My pre-order status still is step 2 and I paid on December 26. Any updates? Thanks.

thetechguru · Answer

Mine just got here today. 10 days Canada post to US postal service Calgary to Maryland. Gonna build a little box bot this evening just to test things out. Alan

iskandershah · Answer

Sadly. Mine is still no news about it

steveburkett · Answer

In case anyone's interested about costs of importing in to the UK, just received my EZ-Robot kit this morning. Went for the more expensive Canada Post Xpress Post International option to the UK as I wanted to be able to track the package on its journey in case it went wayward. It took 5 days to make it from Calgary to the UK customs office, three days for them to process and hand off to ParcelForce, five days for ParcelForce to notify me of the customs payments required, and then a day for delivery after customs payment was made. Customs paid on contents of a EZ-Robot kit & motor controller all worth $250 + postage came to 47.82 which breaks down to 34.32 for Import VAT and 13.50 for ParcelForce's UK customs admin fee.

winstn60 · Answer

Thanks Steveburkett Personally I think import tax is outrageous then to add insult to injury Parcelforce add on an admin fee for reading a label on the parcel eek

Djandco · Answer

I only used the normal postal option and I got mine in 10 days, and with the additional camera I had that in about the same. So far no additional charges from the robbing b..... I mean TAX office. Can't knock the EZ crew for their hard work!

sergeyzn · Answer

I can not believe! From Canadian post tracking history follows: it is sent from Canada on January, 20th... Today is evening on February, 18th! Maybe the Canadian mail has found a surface way to Israel??? I should look at the terrestrial globe once again! :-(

thefoolmonty

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