Canada
Asked

I Can'T Complete An Upgrade To

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I can't complete an upgrade to ARC. when the program is nearly installed I get this errror Msg. cannot create temporary file. this returns the program to the original install.  What is the temporary file and can I just add it manually.  please help


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PRO
USA
#1  

I have some error issues as well. I think DJ was up late working on this, so might be awhile before he's up to address the issues.

PRO
Synthiam
#2  

That’s not an ARC issue. The installation works great - I believe it’s a windows update that’s causing some havoc. Try uninstalling, rebooting and installing.

The temp file is how windows installs the program. It is a windows behavior, not in our control.

PRO
USA
#3   — Edited

@DJ, I have the same issue Uninstalling won't delete any of my projects right?

PRO
USA
#4   — Edited

@DJ, I uninstalled and reinstalled  And it still shows a new version available. Installed Version 2018 11 23 00 I am going to try it again and reboot in between

PRO
Synthiam
#5  

Try re-downloading and installing. I changed the version to 2017.12.17 to ensure it overwrites any havoc from yesterday lol

Canada
#6  

I ust tried to reinstall Ez-b after DJ repaired and I still get the same error, I have another windows 10 computer and I fresh installed and i get the same error.  what is this temp file that the program cannot find?

PRO
USA
#7  

I cant help as I didn't get that particular error. I can say the new version from today 12-17 installed without errors for me.

#8  

Sounds like a Windows Permission error.  Are you logged in on an account with admin rights?  Are you installing to the default directory?

Alan

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