Asked
— Edited
I have just bought a Surface Pro 4 and have been trying all afternoon to set up ARC but just cannot get the resolution to look right - I tried dozens of settings, but all I get is bunched up text as jpeg below.
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I have had big screen resolution problems before on my Windows 7 Asus slate tablet which also never worked properly with ARC, is it just me or is there a problem with the way ARC handles screen resolution?
If anyone can help it would be greatly appreciated!
Tony
As soon as I save the project and reload, the top controls all all lost (like the connect window etc) the right sidebar does not allow the top controls to be enabled/seen. The only way round this is to auto-arrange then the whole thing comes back but with the window/controls all messed up. Saving this again and the whole process starts over where when loading back the top is gone again.
Please read responses in entirety.
The situation that you are experiencing with the top spacing can be resolved using Virtual Desktops. Right click on the header of controls and move them to a different desktop.
This just goes from bad to worse - moved all the controls over to Virtual Desktop 2 and still same errors/malfunction with the top disappearing - tried all the suggested screen resolutions and font sizes. In my humble opinion, no decent software should put users through unending loops like this!
I am going to give up on it now, I cannot waste any more time trying to get this to work, because until its fixed I personally do not believe that the Surface Pro will ever work with ARC.
Tony
EZ-Robot has education customers using Surface Pro tablets with ARC successfully, so I have faith there is a solution if you are willing to continue working on solving the issue?
Can you provide me with an updated screenshot of both Virtual Desktop #1 and Virtual Desktop #2?
Also, is there a way I can get access to your project to test with?
I do not have a Surface Pro to fully test with - but I'm hoping that settings in the Windows OS should be able to resolve any screen rendering issues on any hardware. I am limited to having access to only a handful of computing devices for testing.
Tony, before you leave could you answer one question? When you're controls dissappear does it look like my screen shot I'm my post #14? I'll lose 1/2 my controls until I do a smart arrange. This happens on screen 2 when I reload.
Try this latest release which has an experimental workspace: https://synthiam.com/Community/Questions/9828
I'll give a try later tonight. Thanks for this.
Don't thank me yet, it may not work for you. It's a battle I'm been fighting for 5 years