steve3624
USA
Asked
— Edited
Hello, I just received the EZ-Robot complete kit and I am having trouble getting an image using the video camera. I followed the instructions including DJ's response to someone else having trouble with the video camera ( I took the cover off the camera's dongle and pressed the reset button as he instructed), but that didn't work. In the "devices and printers" the wireless PC camera appears, I am using a laptop without an on-board camera and windows 7. Can anyone help? Thanks, steve3624
I am having the exact same issue. What steps can I take to trouble shoot? So far, have tried on 2 computers, one XP and one Win 7. Got my kit last week and was trying to get it going this weekend.
Symptoms: seems to install fine, no errors, when I bring up software or Skype, the video is just black with a spinning circle.
John
Hello, Just to finish my thread, I know it's a little late, but this is how it worked out. I gave EZ my credit card info for another camera,which they sent me, and asked them not to process the card unless my old camera, which I sent back to them, was OK. My old camera was bad and the new one EZ sent me worked fine. Thanks for the good support. Steve