
steve3624
Hello, I just received the EZ-Robot complete kit and I am having trouble getting an image using the video camera. I followed the instructions including DJ's response to someone else having trouble with the video camera ( I took the cover off the camera's dongle and pressed the reset button as he instructed), but that didn't work. In the "devices and printers" the wireless PC camera appears, I am using a laptop without an on-board camera and windows 7. Can anyone help?
Thanks,
steve3624
Are you able to power the camera complete off and try it?
Also, has the camera been charged for at least a few hours first?
Of course we'll warranty the item if it is indeed damaged. You'd Contact Us and arrange for a shipping exchange. We'll need the camera to verify that it is indeed damaged
Thanks,
Steve3624
I have looked over the the EZ- Robot site for a phone number or warranty instructions.
Thanks,
Steve3624
Thanks,
steve3624
I sent an email to you regarding your request but it must have been put in your spam/ junk folder. I will re-send my response
Let me know if you get it!
Yes I just got your email, thanks I will sent as you requested.
steve3624
What steps can I take to trouble shoot?
So far, have tried on 2 computers, one XP and one Win 7.
Got my kit last week and was trying to get it going this weekend.
Symptoms: seems to install fine, no errors, when I bring up software or Skype, the video is just black with a spinning circle.
John
Just to finish my thread, I know it's a little late, but this is how it worked out. I gave EZ my credit card info for another camera,which they sent me, and asked them not to process the card unless my old camera, which I sent back to them, was OK. My old camera was bad and the new one EZ sent me worked fine. Thanks for the good support.
Steve