This is fairly typical of the early days of a new company doing business with China. I am sure they will get it under control.

I worked for a MUCH larger company, and when we moved manufacturing of one of our components from Canada to China (sorry Canadians, if it is any consolation it was a huge mistake) we had very similar issues (although we first tried to go to Mexico, and it was even worse....).

Just too bad the shipping costs are so high. I had an outstanding order and tried to save them a little by having them combine the replacement parts in with the order, but literally while I was typing into the Contact Us form I got the notice that the order had shipped and it was already with DHL.

Alan

Hey Nicholas! I see someone is working with you in Customer Support on this. Let me know if you need anything else!