Object Reference Error

Question

Hi every one, since I updated ARC, each time I start a project I get an error message saying unable to load. Reason: Object reference not set to an instance of an object. And some of the change made to the project no longer saved. For example I would put a camera device on the project, save it, but when I reopen the project it will not be there. Can someone please help?

DJ Sures · Answer

Are you certain you are running the most recent version? There are no reports of something like that. Also ensure you have .Net 4 runtime installed and updated.

nicolson · Answer

Thanks DJ, for your quick reply. Yes I'm using the latest version and since the error begun I manually installed .Net 4.5 runtime, checked windows update.

DJ Sures · Answer

Interesting, there's always one in a thousand of windows installations that is troublesome. My suggestion is usually to ensure the updates, uninstall the software, reboot, reinstall software and cross your fingers What operating system are you using?

nicolson · Answer

I have done that DJ but the problem persist. I'm using windows 7 home premium. I'm going to use system restore to try saving the project at an earlier date, and also try to save the project on a different computer. I'll let you know what happened.

DJ Sures · Answer

I can't imagine what the issue is. After you have uninstalled, can you look in the c:\Program Files (x86) folder and see if there is an EZ-Robot folder? If there is, can you remove those folders manually? Then reboot and re-install.

nicolson · Answer

Thank you DJ for these instructions, I followed them but the problem persisted. I tried to save an earlier version of the project file from EZ cloud and it worked. There was no error! Conclusion: The project file got corrupted. Thanks DJ, for your help.

DJ Sures · Answer

Share the project on here. You can use the file attach feature and upload the file to your message so I can view it

nicolson · Answer

Sounds good! I'll do that later since I'm at work now.

nicolson · Answer

Here you go DJ!ProxyTheRobot.EZB

DJ Sures · Answer

For some strange reason your EZB file was damaged. i repaired it: ProxyTheRobotFixed.ezb

nicolson · Answer

Thanks DJ! You're definitely my man.

nicolson

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