Welcome to Synthiam!

Program robots using technologies created by industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation, and artificial intelligence easy.

Get Started
Canada
Asked — Edited

Object Reference Error

Hi every one, since I updated EZ builder, each time I start a project I get an error message saying unable to load. Reason: Object reference not set to an instance of an object. And some of the change made to the project no longer saved. For example I would put a camera device on the project, save it, but when I reopen the project it will not be there. Can someone please help?

ARC Pro

Upgrade to ARC Pro

Get access to the latest features and updates before they're released. You'll have everything that's needed to unleash your robot's potential!

PRO
Synthiam
#1  
Are you certain you are running the most recent version? There are no reports of something like that. Also ensure you have .Net 4 runtime installed and updated.:)
#2  
Thanks DJ, for your quick reply. Yes I'm using the latest version and since the error begun I manually installed .Net 4.5 runtime, checked windows update.
PRO
Synthiam
#3  
Interesting, there's always one in a thousand of windows installations that is troublesome. My suggestion is usually to ensure the updates, uninstall the software, reboot, reinstall software and cross your fingers:)

What operating system are you using?
#4  
I have done that DJ but the problem persist. I'm using windows 7 home premium. I'm going to use system restore to try saving the project at an earlier date, and also try to save the project on a different computer. I'll let you know what happened.
PRO
Synthiam
#5  
I can't imagine what the issue is. After you have uninstalled, can you look in the c:\Program Files (x86) folder and see if there is an EZ-Robot folder? If there is, can you remove those folders manually? Then reboot and re-install.
#6  
Thank you DJ for these instructions, I followed them but the problem persisted. I tried to save an earlier version of the project file from EZ cloud and it worked. There was no error! Conclusion: The project file got corrupted. Thanks DJ, for your help.;)
PRO
Synthiam
#7  
Share the project on here. You can use the file attach feature and upload the file to your message so I can view it
#8  
Sounds good! I'll do that later since I'm at work now.
#11  
Thanks DJ! You're definitely my man.:D