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Asked — Edited

News About Dj Kit?

So is there any news about DJ's shipping update guys?

PRO
Synthiam
#17  
@jayceekeys, we'd hate to see you to. But if you wish to cancel your order, I understand. Please Contact Us and your roli will go to a good home! I Gaurantee it:)

Otherwise, I will refrain from saying "wait a few more weeks":D
PRO
Belgium
#18  
hi jay

sorry you feel so bad.six&jd are allreddy done.they doing the roli .
here is a topic whit foto off assembling roli.
rolli



User-inserted image


it cant be to long before you will have your roli.
you are almost there.
United Kingdom
#19  
DJ - thanks for the if you don't want to wait, have your money back offer - I've had that offer before but was told it was not too much longer to wait - hence why I DID wait.

I didn't ask for my money back I simply asked when I would receive what I paid 9 months ago for. I've been given so many false hopes and wishful dates I'm just at a loss now.

PLEASE - is it that unreasonable to just tell me when it will be shipped? I did try and ask privately on email rather than in public but the timescales your team informed me of weren't met.

Jay
#20  
I personally think they should take the position that you will get it when it is ready and it has shipped like most other companies do.

It has been stated in many posts that six is shipping.. JD would ship next, which would be starting probably next week, and the Roli would ship next. You can see that people are receiving their parts. I too am waiting for a roli, jd, six and 3 dev kits that were all ordered on the same order. I understand that all of the other robots and parts will wait until roli is ready. I also have 25 students that are 10-11 years old that are patiently waiting. It's going to be okay.

What is unreasonable is that the question is asked by many people and answered over and over again. Let them work on getting orders shipped instead of having to answer the same question. Let the focus on programming requests instead of answering these posts. Let them work on getting these into stores and working on relationships that strengthen the company and their ability to meet the needs of their customers instead of having to repeat the same answer they have given in multiple threads.
United Kingdom
#21  
1) If people keep on asking the same question over and over again, then wouldn't it be fair to assume that customers are lacking in information that should be freely available to them ? They shouldn't have to ask!

2) I have trawled forums and read emails sent to me personally by the EZ team - they do state that the orders are shipping with Roli being last and that it is due to ship "beginning next week" but this week is a moveable feast - it's always the "next" week!

3) I don't mind what they do with other sales - expanding into stores or educational strategies - I am only asking about MY order.

4) Although you state that we should adopt the policy that we should just get it when it's ready and when they want to ship it - as that's what other companies all do, I have to disagree. When I buy something from a professional company (rather than a Kickstarter) I know when it will be delivered. If the date is not met I receive information from them and am not required to search forums to find out if there's some mention of what is happening. In the case of this purchase I was told it was a pre-order, but with a 5-7 week lead time. Yes it's been clarified better in the store subsequently, but I purchased it based on that quoted time. This has changed MASSIVELY since, and I have put up with that fact, but I am entitled to know when I will receive my purchase - nobody can argue with that. If EZ are unable to deliver within the contracted timescales then it's good customer service (and the law) to advise when the specific revised date will be.

In short, you pay hundreds and hundreds of dollars (of personal money and not educational budget), it doesn't arrive, the revised dates pass and it still isn't here, is it REALLY that unreasonable to ask when it's coming ? REALLY?

Anyway, I will just shut up now as quite clearly I am on my own here.

Jay
PRO
Belgium
#22  
i am on my own?how can you say that?

several people responded to your need for info.we all had to wait longer.
there are many things in life that you cannot control.dont you think iff dj,
had the info what day-hour-minites your roli will send out,dont you think he would,
tell you this?avery robot is reddy for chipping six-jd-rolli ,what more do you want.
jay sorry to say you this but thats disrepecting the hard and late work off dj&team,
they sitting hole night working to get us the robot we ordered.
this is not about the dilivery date,this is because you dont know why you feeling bad,
about this.its because you cant deside what to do,a brain cant take this.
most off us waits and some ask refund but all they deside something fast,
what you have is a dillema,you say you dont want a refund ,but you also say,
i really dont want to wait.its learns something about you.you need to remember,
this next time you will order something in your life.

you are not alone in this,i hope
#23  
"1) If people keep on asking the same question over and over again, then wouldn't it be fair to assume that customers are lacking in information that should be freely available to them ? They shouldn't have to ask!"

If they could tell you the moment yours was going to ship, I think they would. That is not possible right now. Everything that used to be normal with the production of components has changed at EZ-Robot. That is good, but it also means that thousands of people had to be trained, thousands of people are not involved in this manufacturing process and it is now dependant on thousands of people being able to do things correct. If one break in the chain happens, it affects EZ-Robot and you. For example, if someone in China at the government forgets to put the stamp of approval on a piece of paper so that shipping of loose batteries from the battery distributor can ship loose batteries, that ends up affecting you. There is nothing that EZ-Robot could have done to plan for an issue like this. It still affects you. It still causes a delay. Now think about all of the parts that go into this process. It is huge, down to the ink that is placed on the box. if an issue happens in China, it now affects you in that your order will be further delayed. How is EZ-Robot supposed to predict this stuff and how are they to make predictions about when your order will arrive?

2) I have trawled forums and read emails sent to me personally by the EZ team - they do state that the orders are shipping with Roli being last and that it is due to ship "beginning next week" but this week is a moveable feast - it's always the "next" week!

All they can really tell you is what is happening right now or has happened. They can tell you what they would like to see happen this week, but as you see from the paragraph above, that doesn't mean that it will happen.

3) I don't mind what they do with other sales - expanding into stores or educational strategies - I am only asking about MY order.

Other sales affect your order. The Texas department of education order affects your order. your order affects my order. it is the way it is. Being a company that manufactures internationally and ships internationally, plagues could affect your order. The China government could affect your order. Customs in Canada or America could affect your order, You are in England, but you are being affected and impacted (along with everyone else) by things that happen all around the globe that EZ-Robot has no control of. They can tell you that SIX is shipping and you can see that people are getting SIX. They can tell you that JD should start shipping soon or has started shipping. They can tell you that ROLI will ship next. That is all they can tell you and what they have told you. You can see pictures of ROLI on the floor of their offices. They cant tell you when you will get your ROLI because it is not possible for them to know that at this point. Everyone is focusing on making robots and filling orders, not trying to figure out with one persons order will get to them. By asking and them feeling obligated to answer because they are good people and want to be able to give the answer, they are being pulled away from making robots, which is what you and everyone else wants them to be doing in the first place.

"4) Although you state that we should adopt the policy that we should just get it when it's ready and when they want to ship it - as that's what other companies all do, I have to disagree. When I buy something from a professional company (rather than a Kickstarter) I know when it will be delivered. If the date is not met I receive information from them and am not required to search forums to find out if there's some mention of what is happening. In the case of this purchase I was told it was a pre-order, but with a 5-7 week lead time. Yes it's been clarified better in the store subsequently, but I purchased it based on that quoted time. This has changed MASSIVELY since, and I have put up with that fact, but I am entitled to know when I will receive my purchase - nobody can argue with that. If EZ are unable to deliver within the contracted timescales then it's good customer service (and the law) to advise when the specific revised date will be."

When you purchased this product, you knew it was in development. Time tables are a waste of time in development. Time tables do one thing and that is rush a product through development and we as customers receive a poor product. Have you seen anyone complaining about the quality of the product? Me either. Sure, there have been a couple of issues but these have been addressed quickly. It has been less than a year and ez-robot has...
1. Developed the most powerful and amazing robotics platform on the planet.
2. Kept up with programming
3. Marketed this product very successfully
4. Redesigned their website
5. Worked on awesome packaging for the new products
6. completely strategized their manufacturing and shipping processes
7. delivered high quality products to their customers
8. provided support for any issues seen with the products
9. promoted their products and many of the largest shows and fairs
10. hired new staff and trained them
and more

I am sure that after the back orders are filled, they would be more than capable of telling you when a product that you order will be available. Right now, they cant and neither could anyone else in this stage. Heck, January, you will probably be able to go to Amazon or some other store and order one shipped next day air. That isn't where anything is right now, and what you are expecting is for them to have a logistics program in place that can do what Amazon can do for you. I would rather they focus on getting robots built and shipped out the door.

What you are feeling the affects of is a wildly successful company that makes amazing products. The orders came in faster for their products than they imagined and they had to adapt. This adapting has shifted timelines also. Think about this. When they announced the 5-7 week timeline, that was with the current process and the number of orders that they thought they would be receiving, based on the orders they were getting for the V3. Then Texas Department of Education steps in and says that they want to order. To put that into perspective if they ordered 1 for each school in Texas, that would be thousands of robots. Do you not see how this could have affected your order? Do you not see how this could have changed time lines? REALLY?

"In short, you pay hundreds and hundreds of dollars (of personal money and not educational budget), it doesn't arrive, the revised dates pass and it still isn't here, is it REALLY that unreasonable to ask when it's coming ? REALLY? "

BTW, The robots I am speaking of were purchased and donated. I would never ask for anything from the school. I dont get paid for my time, and I dont take anything from the school. I would never ask that. You make many assumptions based on your limited knowledge of what is going on here or with me and the class I teach, and with EZ-Robot. Yes, that is unreasonable because you are asking for and expecting the impossible. Again, you ordered a product that was in development with no guarantees that the product would ever be delivered. They gave you the best information that they had available at the time. What more could you ask for?

"Anyway, I will just shut up now as quite clearly I am on my own here."

There are many things that affect this that are beyond your control. I dont think you're alone at all. I think that there are others who want to get their robots as quickly as possible and want to wait for them instead of getting a refund. You are in a great group of people who have trusted in a small company to compete with Intel and many other industry giants. You have to decide if you want to wait or get your money back. If you dont want to wait or feel that the timeline is unreasonable, the company has stated that they will give your money back. They will continue to try to get your robot to you as quickly as possible. I am sorry that you are upset but when you stop and think about what is happening or has happened, it really is very impressive that EZ-Robot, a small company in Canada of about 10 people is pulling off what they are pulling off.
#24  
All that said I really can understand the flustration felt by people waiting towards the end of the line. I've been there many times myself. It's quite hard seeing others getting their products and not knowing when yours will ship. I just went through this with a Wizzard Of Oz pinball machine. I preordered it, paid over 7K and waited about 2 years to get it while watching others get them for over a year. There are still prople waiting for their WOZ and the company is talking about producing their 3rd game past WOZ. I think the true problem is that it's very hard to get a true shipment schedule when prodiction is controlled by different companies on the other side of the world. This was a huge problem for the pinball company I mentioned above and caused huge delays. I think a better answer that could have been given (and has been at times) is "I dont know when it will get to you but it will arrive. We have thousands of orders to fill first". That does not sound very profesional or comforting in this age of instant gratifaction though.

I know this does nothing to help support your issue but I do inderstand your flustration and anger. You really are not alone. Please hang in there and we'll all have a great time watching you and helping you with the robot if you'll share that process with us. :)
#25  
I could understand the concern when nothing was shipping and things got delayed beyond expectations several times. Having been a v3 customer, I wasn't concerned myself, and knew that eventually the product would ship, but I understood people's frustration.

However, now that stuff is shipping, in the order EZ-Robot has said they would ship, it is just a matter of being patient and understanding the reasons it is hard to provide a hard shipping date for this first batch of each model.

I am confident enough that I changed my order from 2 dev kits, which I would already have if I wasn't patient, to a dev kit and a Roli, which better meets my needs.

Alan
#26  
I think u guys got it wrong. I'm asking about this matter over and over because I have an issue with moving home. If they deliver my package after I moved out, It will be a big mess. So right now, I'm trying to get as accurate as possible with my information so I won't miss anything and won't miss my package that's almost worth $500.00. You might ask when will I move? I dont have an accurate answer either because we have a landlord-tenant issue and at the same time I havent found a place to move in. So right now, the best thing to do is to know when will my package be delivered so at least I can have preparation for it. At the same time, i dont know about the shipping. Since the delay was quite severe, are we getting some incentive about the shipping? When I ordered my JD kit, I took the cheapest shipping. It says it will be a month or so before it will be delivered or something like that. I wish we get some incentive about the shipping for waiting this much long but I dont mean to pressure but at the same time I want some concern to at least be put on it. Thank you.
PRO
Belgium
#27  
devel18 the ubove answers where for jayseekeys
you will get mail when dj&team send your order out.six is allreddy chipping now,
jd will be next.there are no delays.few weeks to go.
#28  
@nomad18.08.... I don't think that helped much... The OP is moving so he needs to coordinate his move with getting his ez robot delivery.... He is concerned (and rightly so) that he might move before his order gets shipped. This means the order will go to his old address... Not everyone is getting shipping emails, by the way... My order just showed up at my door one day. I never got an email saying my order was shipped....
#29  
Deuel18, your best option is to use the Contact Us form and deal directly with EZ-Robot over this rather than on the public forum. Do you have an alternate address they can change your order to? I am having mine shipped to my office because there is always someone there to sign for it. Could you do the same or ship to a friend?

Alan
PRO
Belgium
#30  
thats not good when you dont get warning that its chipped.
i didn know that.
can devel18 not warning his post office?
#31  
@nomad18.08.... Orders are being shipped via DHL....
PRO
Belgium
#32  
thats good.but if you dont get mail when they chip out your order.
you can wait forever.
#33  
@deuel18

I am in America and am willing to help you out at no additional cost to you. If you would like, you could change the shipping information at EZ-Robot to have your order come to me. I will give you all of my information. I already have 2 dev kits and will be getting 3 more along with all 3 robots. I have no need to have another one, but would be willing to help you by having yours shipped to me and then me shipping it to your location.

I did get a text message from DHL, and then I got a phone call from DHL asking when the best time would be for them to drop off the package. It might be different in other places, but I did get notified when it got to DHL in my town.

If you would like me to do that for you, please contact me at d.cochran AT cox DOT net.
PRO
Belgium
#34  
d.cohran you are a super hero.
#35  

Quote:

thats not good when you dont get warning that its chipped.
i didn know that.
can devel18 not warning his post office?


I am pretty sure that was just the first batch of orders shipped from China that some people didn't get shipping notices. Apparently the manufacturer sent EZ-Robot a huge list with all of the order and shipping numbers and they weren't able to update the orders before some deliveries had already happened. I believe all current orders are getting shipping notices when the orders leave China.

Alan
PRO
Belgium
#36  
hi alan

i read that ez sends an mail when your orders is send out.
thank you for the full explenation.