LOL meaning "on its back" or "dead"

Yup

Sorry, T.U. means tits-up, broken.

I just tried again, to make absolutely sure, that the EZ-B with the orange light would not update. It still will not.

I've attached a screenshot of where it just hangs.

Is there any way I can reset it to factory defaults or something?

Thank you! Brent

Well, I uploaded an image (twice). It is probably quarantined - check that directory

Thanks.

@perlguy the uploader only accepts JPG and EZB files, as stated. Check your file extension of the image you are uploading.

You may copy and paste the text from the debug window of the firmware updater. That will help a bit. Really what matters are two things:

1. does the ez-b report a firmware? What is the firmware it reports?

2. does the firmware updater actually start and status bar moves?

If yes to both of those questions - your ez-b is fine. The firmware does not execute unless there is a valid checksum requirement. The program memory is not written during upload. Only apon a successful upload will the program memory be replaced with the uploaded data. The bootloader is never overwritten.

In a few scenario's, we have had issues with some USB Bluetooth Dongles.

You stated there is another EZ-B that you have working - I suspect this is the same computer? If so, remove the bluetooth device for the unworking EZ-B and try again.

I do not know what other software could be affecting the firmware updater, if that's the case also. Perhaps some security software is blocking the port - or adding a buffer delay. We QA test everything on bare-bone installations of Windows.

Is your Windows running in a VM? Are there any other serial devices connected to your computer? Do not change any Serial/Com settings in the control panel. Default settings are required. If the settings have been manually changed, you will need to uninstall device, reboot, reinstall

Ok, tried again on a MacBook Pro running Windows 7 in a VM. Totally vanilla install of Windows, nothing modified.

Here is what I get...

Attempting connection to COM3 EZ-B reports EZ-B Firmware V15.1 Connected Press the UPDATE button to start upgrade Starting Boot Loader...

sending ping sending ping I am EZ-B BootLoader. Gimmie Firmware!

sending bootloader Updating... (16,384 Bytes) ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

It just never gets past this point with this particular EZ-B.

Any more ideas?

Brent

I think you're best solution is to return it. I can't imagine what the issue could be - unless the microchip itself is damaged

I sent a message via the "contact us" page that has my email and asks for the mailing address to send the device back to. Please let me know the correct return address and I will get it sent back as soon as I can.

Thanks!