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Asked — Edited
Resolved Resolved by Steve G!

Cannot Connect To The Wi Fi

1.Is the battery on the robot fully charged? yes
2.Does the robot's EZ-B v4 make a startup sound when powered on? Is there a verbal message spoken from the EZ-B v4? If so, you may need to reset The EZ-B v4. it starts up just like the video.

3.Is there a green or blue light flashing on the EZ-B v4 when powered on? blue flashing.
4.What color is the light on the EZ-B v4? blue flashing

5.Are you connecting the device to the WiFi network of the EZ-B v4 by following the video instructions on this page? yes

6.Press the connect button in ARC once you have connected to the WiFi network of the EZ-B v4.
?If an error appears, some devices take up to 1 minute to detect the ezb - wait 5-10 seconds and press connect again.
?Note: do not change or modify the IP address field on connection screen. Use the default value. did this and having errors

7.If a connection still does not occur, does the EZ-B v4 WiFi name display that it is connected on your device? says its connected

8.Have you double checked the wire connections to the EZ-B v4 using the very helpful learn section on our website? Ensuring the black wire if all plugs matches the black side of the ezb connections? Etc... yes I have double checked

9.Reset the EZ-B and repeat this procedure if you are still experiencing issues.
Done this again.
?Resetting tutorial can be found here
?When resetting, does EZ-B speak introduction message as in the video? yes

10.If still unable to connect, notify EZ-Robot with the answers to these questions. Also provide what device is being used to connect to the EZ-Robot? I'm connecting with my desktop PC, windows 7, with a USB Wi-Fi dongle from Belkin Wireless N. Also of note is that I am hardwired to the network via Ethernet also.
I click connect and it gives me the error message. then I try the circular button next to the IP address and it asks for my user name and password for my wireless router. I do this but it asks again and again or just says connecting and nothing happens.
Below is the Diagnostic Report if that helps.

3DMark
Adobe Flash Player 14 ActiveX
Adobe Reader XI (11.0.12)
Adobe Refresh Manager
AI Suite II
Asmedia ASM104x USB 3.0 Host Controller Driver
Asmedia ASM106x SATA Host Controller Driver
Assassin's Creed IV Black Flag
AVG PC TuneUp 2015 (en-US)
Batman: Arkham City GOTY
Batman: Arkham Knight
Belkin F5D8053 N Wireless USB Adapter
Belkin N Wireless USB Adapter Setup
Dual-Core Optimizer
EZ-Builder
Futuremark SystemInfo
Gila Gaming Mouse
HL-L2320D series
Intel(R) Management Engine Components
Intel Watchdog Timer Driver (Intel WDT)
Java 8 Update 51
Java Auto Updater
Manticore Gaming Keyboard
marvell 91xx driver
Marvell Storage Utility V4
Microsoft ASP.NET MVC 4 Runtime
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Origin
PunkBuster Services
Realtek High Definition Audio Driver
Rockstar Games Social Club
Samsung Magician
Search App by Ask
Security Update for Microsoft .NET Framework 4.5.2 (KB3023224)
Security Update for Microsoft .NET Framework 4.5.2 (KB3035490)
Security Update for Microsoft .NET Framework 4.5.2 (KB3037581)
Settings Manager
Skype 7.0
Steam
Total War - Rome II
Uplay
Visual Studio 2012 x86 Redistributables
VLC media player
Windows 7 USB/DVD Download Tool




Ping 192.168.1.1 replied Success took 0





Name: Wireless Network Connection
Description: Belkin F5D8053 N Wireless USB Adapter
Status: Up
Receive Only: False
DHCP: True
Auto Private Addressing Active: False
Auto Private Addressing Enabled: True
MTU: 1500
DHCP Server: 192.168.1.1




Win32_NetworkAdapter
--------------------------------------------------------------------------------------

WAN Miniport (SSTP)
Availability = 3
Caption = [00000000] WAN Miniport (SSTP)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (SSTP)
DeviceID = 0
Index = 0
Installed = True
InterfaceIndex = 2
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (SSTP)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_SSTPMINIPORT\0000
PowerManagementSupported = False
ProductName = WAN Miniport (SSTP)
ServiceName = RasSstp
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IKEv2)
Availability = 3
Caption = [00000001] WAN Miniport (IKEv2)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (IKEv2)
DeviceID = 1
Index = 1
Installed = True
InterfaceIndex = 10
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (IKEv2)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_AGILEVPNMINIPORT\0000
PowerManagementSupported = False
ProductName = WAN Miniport (IKEv2)
ServiceName = RasAgileVpn
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (L2TP)
Availability = 3
Caption = [00000002] WAN Miniport (L2TP)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (L2TP)
DeviceID = 2
Index = 2
Installed = True
InterfaceIndex = 3
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (L2TP)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_L2TPMINIPORT\0000
PowerManagementSupported = False
ProductName = WAN Miniport (L2TP)
ServiceName = Rasl2tp
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (PPTP)
Availability = 3
Caption = [00000003] WAN Miniport (PPTP)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (PPTP)
DeviceID = 3
Index = 3
Installed = True
InterfaceIndex = 4
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (PPTP)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_PPTPMINIPORT\0000
PowerManagementSupported = False
ProductName = WAN Miniport (PPTP)
ServiceName = PptpMiniport
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (PPPOE)
Availability = 3
Caption = [00000004] WAN Miniport (PPPOE)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (PPPOE)
DeviceID = 4
Index = 4
Installed = True
InterfaceIndex = 5
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (PPPOE)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_PPPOEMINIPORT\0000
PowerManagementSupported = False
ProductName = WAN Miniport (PPPOE)
ServiceName = RasPppoe
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IPv6)
Availability = 3
Caption = [00000005] WAN Miniport (IPv6)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (IPv6)
DeviceID = 5
Index = 5
Installed = True
InterfaceIndex = 6
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (IPv6)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_NDISWANIPV6\0000
PowerManagementSupported = False
ProductName = WAN Miniport (IPv6)
ServiceName = NdisWan
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (Network Monitor)
Availability = 3
Caption = [00000006] WAN Miniport (Network Monitor)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (Network Monitor)
DeviceID = 6
Index = 6
Installed = True
InterfaceIndex = 7
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (Network Monitor)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_NDISWANBH\0000
PowerManagementSupported = False
ProductName = WAN Miniport (Network Monitor)
ServiceName = NdisWan
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

Intel(R) 82579V Gigabit Network Connection
AdapterType = Ethernet 802.3
AdapterTypeId = 0
Availability = 3
Caption = [00000007] Intel(R) 82579V Gigabit Network Connection
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = Intel(R) 82579V Gigabit Network Connection
DeviceID = 7
GUID = {E38AE623-7B94-4673-B2B1-B708E95095A2}
Index = 7
Installed = True
InterfaceIndex = 11
MACAddress = E0:3F:49:7C:82:24
Manufacturer = Intel
MaxNumberControlled = 0
Name = Intel(R) 82579V Gigabit Network Connection
NetConnectionID = Local Area Connection
NetConnectionStatus = 2
NetEnabled = True
PhysicalAdapter = True
PNPDeviceID = PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_06\3&11583659&0&C8
PowerManagementSupported = False
ProductName = Intel(R) 82579V Gigabit Network Connection
ServiceName = e1cexpress
Speed = 1000000000
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IP)
Availability = 3
Caption = [00000008] WAN Miniport (IP)
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = WAN Miniport (IP)
DeviceID = 8
Index = 8
Installed = True
InterfaceIndex = 8
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = WAN Miniport (IP)
PhysicalAdapter = False
PNPDeviceID = ROOT\MS_NDISWANIP\0000
PowerManagementSupported = False
ProductName = WAN Miniport (IP)
ServiceName = NdisWan
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

Microsoft ISATAP Adapter
AdapterType = Tunnel
AdapterTypeId = 15
Availability = 3
Caption = [00000009] Microsoft ISATAP Adapter
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = Microsoft ISATAP Adapter
DeviceID = 9
Index = 9
Installed = True
InterfaceIndex = 12
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = Microsoft ISATAP Adapter
PhysicalAdapter = False
PNPDeviceID = ROOT\*ISATAP\0000
PowerManagementSupported = False
ProductName = Microsoft ISATAP Adapter
ServiceName = tunnel
Speed = 100000
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

RAS Async Adapter
AdapterType = Wide Area Network (WAN)
AdapterTypeId = 3
Availability = 3
Caption = [00000010] RAS Async Adapter
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = RAS Async Adapter
DeviceID = 10
Index = 10
Installed = True
InterfaceIndex = 9
MACAddress = 20:41:53:59:4E:FF
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = RAS Async Adapter
PhysicalAdapter = False
PNPDeviceID = SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
PowerManagementSupported = False
ProductName = RAS Async Adapter
ServiceName = AsyncMac
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

Teredo Tunneling Pseudo-Interface
AdapterType = Tunnel
AdapterTypeId = 15
Availability = 3
Caption = [00000011] Microsoft Teredo Tunneling Adapter
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = Microsoft Teredo Tunneling Adapter
DeviceID = 11
Index = 11
Installed = True
InterfaceIndex = 13
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = Teredo Tunneling Pseudo-Interface
PhysicalAdapter = False
PNPDeviceID = ROOT\*TEREDO\0000
PowerManagementSupported = False
ProductName = Microsoft Teredo Tunneling Adapter
ServiceName = tunnel
Speed = 100000
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

Belkin F5D8053 N Wireless USB Adapter
AdapterType = Ethernet 802.3
AdapterTypeId = 0
Availability = 3
Caption = [00000012] Belkin F5D8053 N Wireless USB Adapter
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = Belkin F5D8053 N Wireless USB Adapter
DeviceID = 12
GUID = {4D18D1B8-74B3-4042-8945-E312D85C1854}
Index = 12
Installed = True
InterfaceIndex = 14
MACAddress = 00:17:3F:C4:BE:6A
Manufacturer = Belkin International, Inc.
MaxNumberControlled = 0
Name = Belkin F5D8053 N Wireless USB Adapter
NetConnectionID = Wireless Network Connection
NetConnectionStatus = 2
NetEnabled = True
PhysicalAdapter = True
PNPDeviceID = USB\VID_050D&PID_8053\6&34FB9346&0&4
PowerManagementSupported = False
ProductName = Belkin F5D8053 N Wireless USB Adapter
ServiceName = netr28ux
Speed = 177000000
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300

Microsoft ISATAP Adapter #2
AdapterType = Tunnel
AdapterTypeId = 15
Availability = 3
Caption = [00000013] Microsoft ISATAP Adapter
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = False
CreationClassName = Win32_NetworkAdapter
Description = Microsoft ISATAP Adapter
DeviceID = 13
Index = 13
Installed = True
InterfaceIndex = 15
Manufacturer = Microsoft
MaxNumberControlled = 0
Name = Microsoft ISATAP Adapter #2
PhysicalAdapter = False
PNPDeviceID = ROOT\*ISATAP\0001
PowerManagementSupported = False
ProductName = Microsoft ISATAP Adapter
ServiceName = tunnel
Speed = 100000
SystemCreationClassName = Win32_ComputerSystem
SystemName = SHACKETT-PC
TimeOfLastReset = 20150727232716.610798-300




Win32_NetworkAdapterConfiguration
--------------------------------------------------------------------------------------

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=0
Caption = [00000000] WAN Miniport (SSTP)
Description = WAN Miniport (SSTP)
DHCPEnabled = False
Index = 0
InterfaceIndex = 2
IPEnabled = False
ServiceName = RasSstp
SettingID = {71F897D7-EB7C-4D8D-89DB-AC80D9DD2270}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=1
Caption = [00000001] WAN Miniport (IKEv2)
Description = WAN Miniport (IKEv2)
DHCPEnabled = False
Index = 1
InterfaceIndex = 10
IPEnabled = False
ServiceName = RasAgileVpn
SettingID = {29898C9D-B0A4-4FEF-BDB6-57A562022CEE}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=2
Caption = [00000002] WAN Miniport (L2TP)
Description = WAN Miniport (L2TP)
DHCPEnabled = False
Index = 2
InterfaceIndex = 3
IPEnabled = False
ServiceName = Rasl2tp
SettingID = {E43D242B-9EAB-4626-A952-46649FBB939A}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=3
Caption = [00000003] WAN Miniport (PPTP)
Description = WAN Miniport (PPTP)
DHCPEnabled = False
Index = 3
InterfaceIndex = 4
IPEnabled = False
ServiceName = PptpMiniport
SettingID = {DF4A9D2C-8742-4EB1-8703-D395C4183F33}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=4
Caption = [00000004] WAN Miniport (PPPOE)
Description = WAN Miniport (PPPOE)
DHCPEnabled = False
Index = 4
InterfaceIndex = 5
IPEnabled = False
ServiceName = RasPppoe
SettingID = {8E301A52-AFFA-4F49-B9CA-C79096A1A056}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=5
Caption = [00000005] WAN Miniport (IPv6)
Description = WAN Miniport (IPv6)
DHCPEnabled = False
Index = 5
InterfaceIndex = 6
IPEnabled = False
ServiceName = NdisWan
SettingID = {9A399D81-2EAD-4F23-BCDD-637FC13DCD51}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=6
Caption = [00000006] WAN Miniport (Network Monitor)
Description = WAN Miniport (Network Monitor)
DHCPEnabled = False
Index = 6
InterfaceIndex = 7
IPEnabled = False
ServiceName = NdisWan
SettingID = {5BF54C7E-91DA-457D-80BF-333677D7E316}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=7
Caption = [00000007] Intel(R) 82579V Gigabit Network Connection
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 192.168.1.1
Description = Intel(R) 82579V Gigabit Network Connection
DHCPEnabled = True
DHCPLeaseExpires = 20150728012737.000000-300
DHCPLeaseObtained = 20150727232737.000000-300
DHCPServer = 192.168.1.1
DNSDomainSuffixSearchOrder =
DNSEnabledForWINSResolution = False
DNSHostName = Shackett-PC
DNSServerSearchOrder = 192.168.1.1
DomainDNSRegistrationEnabled = False
FullDNSRegistrationEnabled = True
GatewayCostMetric = 0
Index = 7
InterfaceIndex = 11
IPAddress = 192.168.1.102 fe80::79a4:dc6f:6378:4c25
IPConnectionMetric = 10
IPEnabled = True
IPFilterSecurityEnabled = False
IPSecPermitIPProtocols =
IPSecPermitTCPPorts =
IPSecPermitUDPPorts =
IPSubnet = 255.255.255.0 64
MACAddress = E0:3F:49:7C:82:24
ServiceName = e1cexpress
SettingID = {E38AE623-7B94-4673-B2B1-B708E95095A2}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = True

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=8
Caption = [00000008] WAN Miniport (IP)
Description = WAN Miniport (IP)
DHCPEnabled = False
Index = 8
InterfaceIndex = 8
IPEnabled = False
ServiceName = NdisWan
SettingID = {2CAA64ED-BAA3-4473-B637-DEC65A14C8AA}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=9
Caption = [00000009] Microsoft ISATAP Adapter
Description = Microsoft ISATAP Adapter
DHCPEnabled = False
Index = 9
InterfaceIndex = 12
IPEnabled = False
ServiceName = tunnel
SettingID = {D6C10837-EE09-4BD8-8BCE-860AD9EF6AD1}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=10
Caption = [00000010] RAS Async Adapter
Description = RAS Async Adapter
DHCPEnabled = False
Index = 10
InterfaceIndex = 9
IPEnabled = False
MACAddress = 20:41:53:59:4E:FF
ServiceName = AsyncMac
SettingID = {78032B7E-4968-42D3-9F37-287EA86C0AAA}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=11
Caption = [00000011] Microsoft Teredo Tunneling Adapter
Description = Microsoft Teredo Tunneling Adapter
DHCPEnabled = False
Index = 11
InterfaceIndex = 13
IPEnabled = False
ServiceName = tunnel
SettingID = {BE41E850-1C95-499C-A778-1D306E64A6D2}

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=12
Caption = [00000012] Belkin F5D8053 N Wireless USB Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 192.168.1.1
Description = Belkin F5D8053 N Wireless USB Adapter
DHCPEnabled = True
DHCPLeaseExpires = 20150728233221.000000-300
DHCPLeaseObtained = 20150727233221.000000-300
DHCPServer = 192.168.1.1
DNSDomainSuffixSearchOrder =
DNSEnabledForWINSResolution = False
DNSHostName = Shackett-PC
DNSServerSearchOrder = 192.168.1.1
DomainDNSRegistrationEnabled = False
FullDNSRegistrationEnabled = True
GatewayCostMetric = 0
Index = 12
InterfaceIndex = 14
IPAddress = 192.168.1.2 fe80::6598:b3a2:2900:14b3
IPConnectionMetric = 25
IPEnabled = True
IPFilterSecurityEnabled = False
IPSecPermitIPProtocols =
IPSecPermitTCPPorts =
IPSecPermitUDPPorts =
IPSubnet = 255.255.255.0 64
MACAddress = 00:17:3F:C4:BE:6A
ServiceName = netr28ux
SettingID = {4D18D1B8-74B3-4042-8945-E312D85C1854}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = True

\\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=13
Caption = [00000013] Microsoft ISATAP Adapter
Description = Microsoft ISATAP Adapter
DHCPEnabled = False
Index = 13
InterfaceIndex = 15
IPEnabled = False
ServiceName = tunnel
SettingID = {7333AA56-42DE-4638-A907-DC071CE1A489}




Win32_ComputerSystem
--------------------------------------------------------------------------------------

SHACKETT-PC
AdminPasswordStatus = 3
AutomaticManagedPagefile = False
AutomaticResetBootOption = True
AutomaticResetCapability = True
BootROMSupported = True
BootupState = Normal boot
Caption = SHACKETT-PC
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -300
DaylightInEffect = True
Description = AT/AT COMPATIBLE
DNSHostName = Shackett-PC
Domain = WORKGROUP
DomainRole = 0
EnableDaylightSavingsTime = True
FrontPanelResetStatus = 3
InfraredSupported = False
KeyboardPasswordStatus = 3
Manufacturer = System manufacturer
Model = System Product Name
Name = SHACKETT-PC
NetworkServerModeEnabled = True
NumberOfLogicalProcessors = 8
NumberOfProcessors = 1
OEMStringArray = To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M.
PartOfDomain = False
PauseAfterReset = -1
PCSystemType = 1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 3
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
Roles = LM_Workstation LM_Server Print NT Potential_Browser Master_Browser
Status = OK
SystemType = x64-based PC
ThermalState = 3
TotalPhysicalMemory = 17111695360
WakeUpType = 6
Workgroup = WORKGROUP

AI Support Bot
Related Content
Synthiam
United Kingdom
#1  
You say that you have a wired connection as well as the WiFi dongle. Try disconnecting the hardwire connection and try again.

If the problem still persists, you can try connecting via your router using "Client Mode" to hopefully get you up and running at least.

Here's how to connect to "Client Mode".

1) Connect to the EZ-B's WiFi with a phone/tablet/another PC.

2) Open your phone/tablet/other PC's search engine, and in the web browser at the top of the screen, type in... http://192.168.1.1

2) The ezb web server will come up.

4) Locate the Client Wifi button on that web page and click on it.

5) It will ask you to enter your SSID (network name) and router password (which is case sensitive).

6) Press save and you done with using your phone/tablet/other PC. This will reboot the EZ-B and the LED will start flashing green. You should now be in client mode.

7) Now go back to the computer you want to use and open ARC and use the scan tool in the connection control icon that looks like a mini cell phone tower to locate your ezb.

8) If it finds your EZ-B's IP address you will hear a chime. Press "Stop" wait a couple of seconds for the address font to become bold, then press "Connect". You will hear the EZ-B chime again to confirm it's connected.

Hopefully that will help. If you still having trouble, then report back.
#2  
Looking at the diagnostic report, Steve is correct, you have an IP address conflict. Your router is 192.168.1.1 which is also the address of the EZ-B when un AP mode. Best solution is to unplug from the wired, configure your EZ-B as a client on your router, then plug back in and use the find function to locate the new IP address of the EZ-B on your network. (alternately you can change your router subnet to a non conflicting one, but that is more advanced and could impact other devices on your network like printers).

Alan
#3  
Thank you very much for your help. I just disconnected my hard line and it works just fine.