Asked — Edited
Resolved Resolved by Steve G!

Cannot Connect To The Wi Fi

1.Is the battery on the robot fully charged? yes 2.Does the robot's EZ-B v4 make a startup sound when powered on? Is there a verbal message spoken from the EZ-B v4? If so, you may need to reset The EZ-B v4. it starts up just like the video.

3.Is there a green or blue light flashing on the EZ-B v4 when powered on? blue flashing. 4.What color is the light on the EZ-B v4? blue flashing

5.Are you connecting the device to the WiFi network of the EZ-B v4 by following the video instructions on this page? yes

6.Press the connect button in ARC once you have connected to the WiFi network of the EZ-B v4. ?If an error appears, some devices take up to 1 minute to detect the ezb - wait 5-10 seconds and press connect again. ?Note: do not change or modify the IP address field on connection screen. Use the default value. did this and having errors

7.If a connection still does not occur, does the EZ-B v4 WiFi name display that it is connected on your device? says its connected

8.Have you double checked the wire connections to the EZ-B v4 using the very helpful learn section on our website? Ensuring the black wire if all plugs matches the black side of the ezb connections? Etc... yes I have double checked

9.Reset the EZ-B and repeat this procedure if you are still experiencing issues. Done this again. ?Resetting tutorial can be found here ?When resetting, does EZ-B speak introduction message as in the video? yes

10.If still unable to connect, notify EZ-Robot with the answers to these questions. Also provide what device is being used to connect to the EZ-Robot? I'm connecting with my desktop PC, windows 7, with a USB Wi-Fi dongle from Belkin Wireless N. Also of note is that I am hardwired to the network via Ethernet also. I click connect and it gives me the error message. then I try the circular button next to the IP address and it asks for my user name and password for my wireless router. I do this but it asks again and again or just says connecting and nothing happens. Below is the Diagnostic Report if that helps.

3DMark Adobe Flash Player 14 ActiveX Adobe Reader XI (11.0.12) Adobe Refresh Manager AI Suite II Asmedia ASM104x USB 3.0 Host Controller Driver Asmedia ASM106x SATA Host Controller Driver Assassin's Creed IV Black Flag AVG PC TuneUp 2015 (en-US) Batman: Arkham City GOTY Batman: Arkham Knight Belkin F5D8053 N Wireless USB Adapter Belkin N Wireless USB Adapter Setup Dual-Core Optimizer EZ-Builder Futuremark SystemInfo Gila Gaming Mouse HL-L2320D series Intel(R) Management Engine Components Intel Watchdog Timer Driver (Intel WDT) Java 8 Update 51 Java Auto Updater Manticore Gaming Keyboard marvell 91xx driver Marvell Storage Utility V4 Microsoft ASP.NET MVC 4 Runtime Microsoft Games for Windows - LIVE Redistributable Microsoft Games for Windows Marketplace Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 NVIDIA PhysX NVIDIA Stereoscopic 3D Driver Office 15 Click-to-Run Extensibility Component Office 15 Click-to-Run Localization Component Origin PunkBuster Services Realtek High Definition Audio Driver Rockstar Games Social Club Samsung Magician Search App by Ask Security Update for Microsoft .NET Framework 4.5.2 (KB3023224) Security Update for Microsoft .NET Framework 4.5.2 (KB3035490) Security Update for Microsoft .NET Framework 4.5.2 (KB3037581) Settings Manager Skype 7.0 Steam Total War - Rome II Uplay Visual Studio 2012 x86 Redistributables VLC media player Windows 7 USB/DVD Download Tool

Ping 192.168.1.1 replied Success took 0

Name: Wireless Network Connection Description: Belkin F5D8053 N Wireless USB Adapter Status: Up Receive Only: False DHCP: True Auto Private Addressing Active: False Auto Private Addressing Enabled: True MTU: 1500 DHCP Server: 192.168.1.1

Win32_NetworkAdapter

WAN Miniport (SSTP) Availability = 3 Caption = [00000000] WAN Miniport (SSTP) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (SSTP) DeviceID = 0 Index = 0 Installed = True InterfaceIndex = 2 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (SSTP) PhysicalAdapter = False PNPDeviceID = ROOT\MS_SSTPMINIPORT\0000 PowerManagementSupported = False ProductName = WAN Miniport (SSTP) ServiceName = RasSstp SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IKEv2) Availability = 3 Caption = [00000001] WAN Miniport (IKEv2) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IKEv2) DeviceID = 1 Index = 1 Installed = True InterfaceIndex = 10 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (IKEv2) PhysicalAdapter = False PNPDeviceID = ROOT\MS_AGILEVPNMINIPORT\0000 PowerManagementSupported = False ProductName = WAN Miniport (IKEv2) ServiceName = RasAgileVpn SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (L2TP) Availability = 3 Caption = [00000002] WAN Miniport (L2TP) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (L2TP) DeviceID = 2 Index = 2 Installed = True InterfaceIndex = 3 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (L2TP) PhysicalAdapter = False PNPDeviceID = ROOT\MS_L2TPMINIPORT\0000 PowerManagementSupported = False ProductName = WAN Miniport (L2TP) ServiceName = Rasl2tp SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (PPTP) Availability = 3 Caption = [00000003] WAN Miniport (PPTP) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (PPTP) DeviceID = 3 Index = 3 Installed = True InterfaceIndex = 4 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (PPTP) PhysicalAdapter = False PNPDeviceID = ROOT\MS_PPTPMINIPORT\0000 PowerManagementSupported = False ProductName = WAN Miniport (PPTP) ServiceName = PptpMiniport SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (PPPOE) Availability = 3 Caption = [00000004] WAN Miniport (PPPOE) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (PPPOE) DeviceID = 4 Index = 4 Installed = True InterfaceIndex = 5 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (PPPOE) PhysicalAdapter = False PNPDeviceID = ROOT\MS_PPPOEMINIPORT\0000 PowerManagementSupported = False ProductName = WAN Miniport (PPPOE) ServiceName = RasPppoe SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IPv6) Availability = 3 Caption = [00000005] WAN Miniport (IPv6) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IPv6) DeviceID = 5 Index = 5 Installed = True InterfaceIndex = 6 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (IPv6) PhysicalAdapter = False PNPDeviceID = ROOT\MS_NDISWANIPV6\0000 PowerManagementSupported = False ProductName = WAN Miniport (IPv6) ServiceName = NdisWan SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (Network Monitor) Availability = 3 Caption = [00000006] WAN Miniport (Network Monitor) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (Network Monitor) DeviceID = 6 Index = 6 Installed = True InterfaceIndex = 7 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (Network Monitor) PhysicalAdapter = False PNPDeviceID = ROOT\MS_NDISWANBH\0000 PowerManagementSupported = False ProductName = WAN Miniport (Network Monitor) ServiceName = NdisWan SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Intel(R) 82579V Gigabit Network Connection AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000007] Intel(R) 82579V Gigabit Network Connection ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Intel(R) 82579V Gigabit Network Connection DeviceID = 7 GUID = {E38AE623-7B94-4673-B2B1-B708E95095A2} Index = 7 Installed = True InterfaceIndex = 11 MACAddress = E0:3F:49:7C:82:24 Manufacturer = Intel MaxNumberControlled = 0 Name = Intel(R) 82579V Gigabit Network Connection NetConnectionID = Local Area Connection NetConnectionStatus = 2 NetEnabled = True PhysicalAdapter = True PNPDeviceID = PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_06\3&11583659&0&C8 PowerManagementSupported = False ProductName = Intel(R) 82579V Gigabit Network Connection ServiceName = e1cexpress Speed = 1000000000 SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

WAN Miniport (IP) Availability = 3 Caption = [00000008] WAN Miniport (IP) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IP) DeviceID = 8 Index = 8 Installed = True InterfaceIndex = 8 Manufacturer = Microsoft MaxNumberControlled = 0 Name = WAN Miniport (IP) PhysicalAdapter = False PNPDeviceID = ROOT\MS_NDISWANIP\0000 PowerManagementSupported = False ProductName = WAN Miniport (IP) ServiceName = NdisWan SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Microsoft ISATAP Adapter AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000009] Microsoft ISATAP Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 9 Index = 9 Installed = True InterfaceIndex = 12 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter PhysicalAdapter = False PNPDeviceID = ROOT*ISATAP\0000 PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

RAS Async Adapter AdapterType = Wide Area Network (WAN) AdapterTypeId = 3 Availability = 3 Caption = [00000010] RAS Async Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = RAS Async Adapter DeviceID = 10 Index = 10 Installed = True InterfaceIndex = 9 MACAddress = 20:41:53:59:4E:FF Manufacturer = Microsoft MaxNumberControlled = 0 Name = RAS Async Adapter PhysicalAdapter = False PNPDeviceID = SW{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC PowerManagementSupported = False ProductName = RAS Async Adapter ServiceName = AsyncMac SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Teredo Tunneling Pseudo-Interface AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000011] Microsoft Teredo Tunneling Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Teredo Tunneling Adapter DeviceID = 11 Index = 11 Installed = True InterfaceIndex = 13 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Teredo Tunneling Pseudo-Interface PhysicalAdapter = False PNPDeviceID = ROOT*TEREDO\0000 PowerManagementSupported = False ProductName = Microsoft Teredo Tunneling Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Belkin F5D8053 N Wireless USB Adapter AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000012] Belkin F5D8053 N Wireless USB Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Belkin F5D8053 N Wireless USB Adapter DeviceID = 12 GUID = {4D18D1B8-74B3-4042-8945-E312D85C1854} Index = 12 Installed = True InterfaceIndex = 14 MACAddress = 00:17:3F:C4:BE:6A Manufacturer = Belkin International, Inc. MaxNumberControlled = 0 Name = Belkin F5D8053 N Wireless USB Adapter NetConnectionID = Wireless Network Connection NetConnectionStatus = 2 NetEnabled = True PhysicalAdapter = True PNPDeviceID = USB\VID_050D&PID_8053\6&34FB9346&0&4 PowerManagementSupported = False ProductName = Belkin F5D8053 N Wireless USB Adapter ServiceName = netr28ux Speed = 177000000 SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Microsoft ISATAP Adapter #2 AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000013] Microsoft ISATAP Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 13 Index = 13 Installed = True InterfaceIndex = 15 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter #2 PhysicalAdapter = False PNPDeviceID = ROOT*ISATAP\0001 PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = SHACKETT-PC TimeOfLastReset = 20150727232716.610798-300

Win32_NetworkAdapterConfiguration

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=0 Caption = [00000000] WAN Miniport (SSTP) Description = WAN Miniport (SSTP) DHCPEnabled = False Index = 0 InterfaceIndex = 2 IPEnabled = False ServiceName = RasSstp SettingID = {71F897D7-EB7C-4D8D-89DB-AC80D9DD2270}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=1 Caption = [00000001] WAN Miniport (IKEv2) Description = WAN Miniport (IKEv2) DHCPEnabled = False Index = 1 InterfaceIndex = 10 IPEnabled = False ServiceName = RasAgileVpn SettingID = {29898C9D-B0A4-4FEF-BDB6-57A562022CEE}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=2 Caption = [00000002] WAN Miniport (L2TP) Description = WAN Miniport (L2TP) DHCPEnabled = False Index = 2 InterfaceIndex = 3 IPEnabled = False ServiceName = Rasl2tp SettingID = {E43D242B-9EAB-4626-A952-46649FBB939A}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=3 Caption = [00000003] WAN Miniport (PPTP) Description = WAN Miniport (PPTP) DHCPEnabled = False Index = 3 InterfaceIndex = 4 IPEnabled = False ServiceName = PptpMiniport SettingID = {DF4A9D2C-8742-4EB1-8703-D395C4183F33}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=4 Caption = [00000004] WAN Miniport (PPPOE) Description = WAN Miniport (PPPOE) DHCPEnabled = False Index = 4 InterfaceIndex = 5 IPEnabled = False ServiceName = RasPppoe SettingID = {8E301A52-AFFA-4F49-B9CA-C79096A1A056}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=5 Caption = [00000005] WAN Miniport (IPv6) Description = WAN Miniport (IPv6) DHCPEnabled = False Index = 5 InterfaceIndex = 6 IPEnabled = False ServiceName = NdisWan SettingID = {9A399D81-2EAD-4F23-BCDD-637FC13DCD51}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=6 Caption = [00000006] WAN Miniport (Network Monitor) Description = WAN Miniport (Network Monitor) DHCPEnabled = False Index = 6 InterfaceIndex = 7 IPEnabled = False ServiceName = NdisWan SettingID = {5BF54C7E-91DA-457D-80BF-333677D7E316}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=7 Caption = [00000007] Intel(R) 82579V Gigabit Network Connection DatabasePath = %SystemRoot%\System32\drivers\etc DefaultIPGateway = 192.168.1.1 Description = Intel(R) 82579V Gigabit Network Connection DHCPEnabled = True DHCPLeaseExpires = 20150728012737.000000-300 DHCPLeaseObtained = 20150727232737.000000-300 DHCPServer = 192.168.1.1 DNSDomainSuffixSearchOrder = DNSEnabledForWINSResolution = False DNSHostName = Shackett-PC DNSServerSearchOrder = 192.168.1.1 DomainDNSRegistrationEnabled = False FullDNSRegistrationEnabled = True GatewayCostMetric = 0 Index = 7 InterfaceIndex = 11 IPAddress = 192.168.1.102 fe80::79a4:dc6f:6378:4c25 IPConnectionMetric = 10 IPEnabled = True IPFilterSecurityEnabled = False IPSecPermitIPProtocols = IPSecPermitTCPPorts = IPSecPermitUDPPorts = IPSubnet = 255.255.255.0 64 MACAddress = E0:3F:49:7C:82:24 ServiceName = e1cexpress SettingID = {E38AE623-7B94-4673-B2B1-B708E95095A2} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = True

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=8 Caption = [00000008] WAN Miniport (IP) Description = WAN Miniport (IP) DHCPEnabled = False Index = 8 InterfaceIndex = 8 IPEnabled = False ServiceName = NdisWan SettingID = {2CAA64ED-BAA3-4473-B637-DEC65A14C8AA}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=9 Caption = [00000009] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 9 InterfaceIndex = 12 IPEnabled = False ServiceName = tunnel SettingID = {D6C10837-EE09-4BD8-8BCE-860AD9EF6AD1}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=10 Caption = [00000010] RAS Async Adapter Description = RAS Async Adapter DHCPEnabled = False Index = 10 InterfaceIndex = 9 IPEnabled = False MACAddress = 20:41:53:59:4E:FF ServiceName = AsyncMac SettingID = {78032B7E-4968-42D3-9F37-287EA86C0AAA}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=11 Caption = [00000011] Microsoft Teredo Tunneling Adapter Description = Microsoft Teredo Tunneling Adapter DHCPEnabled = False Index = 11 InterfaceIndex = 13 IPEnabled = False ServiceName = tunnel SettingID = {BE41E850-1C95-499C-A778-1D306E64A6D2}

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=12 Caption = [00000012] Belkin F5D8053 N Wireless USB Adapter DatabasePath = %SystemRoot%\System32\drivers\etc DefaultIPGateway = 192.168.1.1 Description = Belkin F5D8053 N Wireless USB Adapter DHCPEnabled = True DHCPLeaseExpires = 20150728233221.000000-300 DHCPLeaseObtained = 20150727233221.000000-300 DHCPServer = 192.168.1.1 DNSDomainSuffixSearchOrder = DNSEnabledForWINSResolution = False DNSHostName = Shackett-PC DNSServerSearchOrder = 192.168.1.1 DomainDNSRegistrationEnabled = False FullDNSRegistrationEnabled = True GatewayCostMetric = 0 Index = 12 InterfaceIndex = 14 IPAddress = 192.168.1.2 fe80::6598:b3a2:2900:14b3 IPConnectionMetric = 25 IPEnabled = True IPFilterSecurityEnabled = False IPSecPermitIPProtocols = IPSecPermitTCPPorts = IPSecPermitUDPPorts = IPSubnet = 255.255.255.0 64 MACAddress = 00:17:3F:C4:BE:6A ServiceName = netr28ux SettingID = {4D18D1B8-74B3-4042-8945-E312D85C1854} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = True

\SHACKETT-PC\root\cimv2:Win32_NetworkAdapterConfiguration.Index=13 Caption = [00000013] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 13 InterfaceIndex = 15 IPEnabled = False ServiceName = tunnel SettingID = {7333AA56-42DE-4638-A907-DC071CE1A489}

Win32_ComputerSystem

SHACKETT-PC AdminPasswordStatus = 3 AutomaticManagedPagefile = False AutomaticResetBootOption = True AutomaticResetCapability = True BootROMSupported = True BootupState = Normal boot Caption = SHACKETT-PC ChassisBootupState = 3 CreationClassName = Win32_ComputerSystem CurrentTimeZone = -300 DaylightInEffect = True Description = AT/AT COMPATIBLE DNSHostName = Shackett-PC Domain = WORKGROUP DomainRole = 0 EnableDaylightSavingsTime = True FrontPanelResetStatus = 3 InfraredSupported = False KeyboardPasswordStatus = 3 Manufacturer = System manufacturer Model = System Product Name Name = SHACKETT-PC NetworkServerModeEnabled = True NumberOfLogicalProcessors = 8 NumberOfProcessors = 1 OEMStringArray = To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M. PartOfDomain = False PauseAfterReset = -1 PCSystemType = 1 PowerOnPasswordStatus = 3 PowerState = 0 PowerSupplyState = 3 ResetCapability = 1 ResetCount = -1 ResetLimit = -1 Roles = LM_Workstation LM_Server Print NT Potential_Browser Master_Browser Status = OK SystemType = x64-based PC ThermalState = 3 TotalPhysicalMemory = 17111695360 WakeUpType = 6 Workgroup = WORKGROUP


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#1  

You say that you have a wired connection as well as the WiFi dongle. Try disconnecting the hardwire connection and try again.

If the problem still persists, you can try connecting via your router using "Client Mode" to hopefully get you up and running at least.

Here's how to connect to "Client Mode".

  1. Connect to the EZ-B's WiFi with a phone/tablet/another PC.

  2. Open your phone/tablet/other PC's search engine, and in the web browser at the top of the screen, type in... http://192.168.1.1

  3. The ezb web server will come up.

  4. Locate the Client Wifi button on that web page and click on it.

  5. It will ask you to enter your SSID (network name) and router password (which is case sensitive).

  6. Press save and you done with using your phone/tablet/other PC. This will reboot the EZ-B and the LED will start flashing green. You should now be in client mode.

  7. Now go back to the computer you want to use and open ARC and use the scan tool in the connection control icon that looks like a mini cell phone tower to locate your ezb.

  8. If it finds your EZ-B's IP address you will hear a chime. Press "Stop" wait a couple of seconds for the address font to become bold, then press "Connect". You will hear the EZ-B chime again to confirm it's connected.

Hopefully that will help. If you still having trouble, then report back.

#2  

Looking at the diagnostic report, Steve is correct, you have an IP address conflict. Your router is 192.168.1.1 which is also the address of the EZ-B when un AP mode. Best solution is to unplug from the wired, configure your EZ-B as a client on your router, then plug back in and use the find function to locate the new IP address of the EZ-B on your network. (alternately you can change your router subnet to a non conflicting one, but that is more advanced and could impact other devices on your network like printers).

Alan

#3  

Thank you very much for your help. I just disconnected my hard line and it works just fine.