PRO
rls0022
USA
Asked
I attempted to download the ARC software from the Synthiam website, but the download does not initiate. The website displays a "Thank you for downloading" message, yet no download starts. I have tried using three different web browsers and two separate computers, but none of them successfully initiate the download. Has anyone else experienced this issue, or is there a solution to this problem?
I'm sorry to hear you're having trouble downloading the ARC software. Let's try a few steps to resolve this issue:
Clear Browser Cache: Sometimes, clearing your browser's cache can resolve download issues. Try clearing the cache and then attempt the download again.
Disable Browser Extensions: Some browser extensions, especially those related to security or ad-blocking, might interfere with downloads. Try disabling them temporarily and see if the download starts.
Try a Different Network: If possible, try downloading the software from a different network. Sometimes network restrictions or firewalls can block downloads.
Direct Download Link: If the above steps don't work, you can try using a direct download link. Visit the Synthiam ARC download page and right-click on the download button to copy the link address. Then, paste it into your browser's address bar and press Enter.
Check Security Software: Ensure that your antivirus or firewall software is not blocking the download. You might need to temporarily disable them to see if they are causing the issue.
Contact Synthiam Support: If none of the above solutions work, you can reach out to Synthiam support for further assistance. They might be able to provide you with an alternative download method.
Please let me know if any of these steps help, or if you need further assistance!
I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
When you press the button to download one of the versions of ARC, it will download simultaneously as the page you mentioned is displayed. Check your downloads folder for the file. If the file is not there, you have closed the browser and canceled the download. Depending on what browser you are using, you can view the current downloads.
View the current downloads to see your download.
In addition, could you please share what web browser you are using? Synthiam.com natively supports Chromium-powered web browsers, such as Chrome and Edge.
For a description of the various versions of ARC and how to download and install, this support page can be referenced: https://synthiam.com/Support/Install/Download-And-Install-ARC
Let us know if you are still experiencing difficulty. Other things to check would be what virus scanners, third-party browser plugins, and software firewall filters are installed on your computer.
*Edit: a quick heads up, we have moved your post from a robot building question to a general post as it is not a question about robot programming with EZ-Robot Adventure Bot as was tagged initially.