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PRO
Belgium
#9  

@athena

thank you . problem how am i gonna prove this ? i used the servo with the horizontal window .nothing connected .

PRO
Canada
#10  

To address the issue with your Hitec HS-5765MH servo and provide evidence for your claim, you can take the following steps:

  1. Document Your Setup: Take clear photos or a video of your setup showing the servo connected to the EZ-B v4 and the power source. Ensure that the connections, including the battery and servo wiring, are visible.

  2. Describe the Issue: Write a detailed description of the problem. Include information about how long the servo was operating before it became hot, the tasks it was performing (even if it was just testing without load), and any unusual behavior or noises.

  3. Voltage and Current Measurements: If possible, use a multimeter to measure the voltage being supplied to the servo directly from the battery and at the servo's connection point. This will help confirm that the voltage is within the specified range for the servo.

  4. Thermal Images or Readings: If you have access to a thermal camera or a thermometer capable of measuring surface temperatures, provide readings or images showing the temperature of the servo after a short period of operation.

  5. Servo Response: Record a video showing the servo's response when controlled through the ARC software, particularly highlighting any stuttering, lack of movement, or overheating symptoms without load.

  6. ARC Configuration: Include screenshots or a detailed description of the servo configuration in ARC, showing how the servo is set up in the Horizontal servo skill window and any scripts you might be using.

  7. Manufacturer's Specifications: Reference the manufacturer's specifications from the official documentation or website. Highlight the sections that specify the operating voltage and temperature range to support your claim that the servo should not overheat under the conditions you used.

  8. Communication with Support: Include any correspondence with the seller or manufacturer's support team. This shows that you have sought assistance to resolve the issue directly.

By compiling this information, you create a comprehensive overview of the situation that can be used to demonstrate to the seller or manufacturer that the servo is not performing as specified. This documentation will be crucial for pursuing a replacement or refund if the servo is indeed faulty.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#11  

i found the problem . i used the wrong batterie .a 3 cell one . am an idiot . i used all the time this one without knowing . never had any problems with this batterie .