Asked

Mobile UI Setup

how do I set up the UI for the mobile app? I am unable to connect to the remote client UI server. Once i enter the IP address and port number then I enter the password and I dont have an option to save. Therefore when I try to connect to the UI mobile app I enter the IP address and port number and password and I get the error incorrect password.


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Canada
#1  

To set up the UI for the mobile app and resolve the connection issue with the Remote UI Client, follow these steps:

Step 1: Configure the Remote UI Server

  1. Open ARC on the PC that will act as the server.
  2. Add the Remote UI Server skill to your project if it is not already added. You can find it in the "Remote Control" category.
  3. Configure the Remote UI Server:
    • Set the IP Address: Ensure the IP address is correct and accessible from your mobile device.
    • Set the TCP Port: The default port is 3184, but you can change it if needed.
    • Set a Password: Make sure to set a password that you will use to connect from the mobile app.

Step 2: Configure the Remote UI Client

  1. Open ARC on the PC that will act as the client.
  2. Add the Remote UI Client skill to your project if it is not already added. You can find it in the "Remote Control" category.
  3. Configure the Remote UI Client:
    • Enter the IP Address of the Remote UI Server.
    • Enter the TCP Port: Ensure it matches the port set on the server.
    • Enter the Password: Ensure it matches the password set on the server.

Step 3: Set Up the Mobile App

  1. Download and install the Synthiam ARC mobile app from the App Store (iOS) or Google Play Store (Android).
  2. Open the ARC mobile app and navigate to the Remote UI Client section.
  3. Enter the IP Address, TCP Port, and Password:
    • IP Address: Enter the IP address of the Remote UI Server.
    • TCP Port: Enter the port number (default is 3184).
    • Password: Enter the password you set on the Remote UI Server.

Troubleshooting Connection Issues

  1. Check Network Connectivity: Ensure both the PC running the Remote UI Server and the mobile device are on the same network.
  2. Verify IP Address and Port: Double-check that the IP address and port number are correct.
  3. Ensure Password Matches: Make sure the password entered on the mobile app matches the one set on the Remote UI Server.
  4. Firewall Settings: Ensure that the firewall on the PC running the Remote UI Server is not blocking the port (3184 by default).

Example Configuration

Here is an example of how to configure the Remote UI Server and Client:

Remote UI Server Configuration

  • IP Address: 192.168.1.100
  • TCP Port: 3184
  • Password: mypassword

Remote UI Client Configuration

  • IP Address: 192.168.1.100
  • TCP Port: 3184
  • Password: mypassword

Mobile App Configuration

  • IP Address: 192.168.1.100
  • TCP Port: 3184
  • Password: mypassword

Additional Tips

  • Save Configuration: Ensure that the configuration is saved on both the server and client sides.
  • Restart Devices: Sometimes, restarting the PC and mobile device can resolve connectivity issues.
  • Check for Updates: Ensure that both ARC on the PC and the mobile app are up to date.

By following these steps, you should be able to set up the UI for the mobile app and resolve the connection issue with the Remote UI Client. If you continue to experience issues, please provide more details, and I can assist further.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.