Hmmm, I’m not certain where he’s getting that ip from. Let me think about it. I’m sure it’ll be something simple.

@dj sures I attached a traceroute from my PC.

The issue is that is not the correct ip address. It’s exosphere.synthiam.com

Okay - try it now. The refresh we did on the DNS should fix it for you in your geographical region.

You pointed out the right problem and you solved it , amazing. I could connect , i wanted to try the live stream , a windows pop out asking me some reviews . now i have to watch the exosphere epilogue video before going on. there is another to check as well the synthiams training playground. will take a while till i check and understand the whole thing. Thanks.

Glad we were able to get it working for you. The Synthiam playground has been taken down because the robots were suffering with mechanical issues after being used for several years. We have determined the system is easy enough to use without needing the training robots at this time.

as long as your robot has a camera and movement panel, you should be able to add a task and simply click on it to remote control. To isolate the robot to yourself, be sure to use the access control list and add your username.

@athena @synthiam support.  I have a problem by trying to control the robot. i attached a small video which shows what happens.   ARC is opened and my robot is connected, camera and servo movement are working. I submit the task and on my other pc i can see the small window whic allow me to control my robot. When i clic on live stream, i got a window with reviews and the video about exosphere epilogue. I was expecting to see a control window for my robot. Did i miss something ?  https://www.youtube.com/watch?v=2zGoA3u5rn4

It sounds like you're encountering an issue with the Exosphere live stream and control interface. Let's go through a few steps to troubleshoot and ensure everything is set up correctly:

1. Check Exosphere Configuration:

   • Ensure that the Exosphere skill in ARC is configured correctly. Double-check the settings, especially the video and audio configurations, to ensure they are set to the correct devices.

2. User Access:

   • Make sure that the user you are logging in with on the other PC is added to the User Access list in the Exosphere configuration. This ensures that the user has the necessary permissions to control the robot.

3. Network Connection:

   • Verify that both PCs are connected to the internet and can communicate with the Exosphere server. Sometimes network issues can cause connectivity problems.

4. Firewall and Security Settings:

   • Check the firewall and security settings on both PCs to ensure that they are not blocking the connection to the Exosphere server or the live stream.

5. Review and Video Prompt:

   • The review and video prompt you are seeing might be part of the Exosphere onboarding process. Ensure that you have completed any required steps or watched any necessary videos to proceed.

6. Re-submit Task:

   • Try re-submitting the task in ARC and see if the control window appears correctly on the other PC.

7. Update ARC:

   • Ensure that you are using the latest version of ARC. Sometimes updates include fixes for known issues.

If you've gone through these steps and are still experiencing issues, it might be helpful to check the Exosphere logs for any error messages or additional information. You can also reach out to Synthiam support directly for more personalized assistance.

Feel free to ask if you have any more questions or need further clarification!