fisha
Resolved by chrissi!
Hi
My problem is related to firmware update (Version 16.6) in my private network connected of course to internet via router. In my home network I have subnet addressed 10.10.10.0. All my devices have ip adresses from this network. I set ez-b in client mode with address 10.10.10.15 - and I can get to ez-b via web browser. When I tried to make a firmware update, I have only one address to choose from drop down list: 192.168.1.1:23 and the com ports - how to change the address to real one from my home subnet. Of course I can reset the ez-b to default settings with proper 192.168.1.1 address, but in this case I will not have the internet access, because this is subnet not addressed in my network. The question is what is the problem and if my pc should have internet access during update?
It was after camera was freezed and hangs my ez-b. I spent almost 2 weeks to test my home network, computer and ez-b and I have to suspect that camera or ez-b has hardware failure (the most probably is the camera failure). Do you have any ideas how can I dump some more exact logs from these devices or this is the moment for replacement process
Just to clarify, you can have the camera plugged into the EZ-B for a long time and the EZ-B is fine, but as soon as you "start" the camera control that's when issues start happening?
Yes - exactly. The problem is only when I start the camera - normally camera is connected to ez-b all the time and ez-b is working properly - the most critical moment is enabling the camera on ARC (pc or mobile phone), after that camera is hanging ez-b.
can you try to turn the cable.
Thanks @Fisha, yeah it definitely looks like your camera is defective, please try the Contact Us page again and reference this thread or mention that you talked to me and we should be able to fast track you a replacement.
I have already done it 1 week ago - and nothing happends. I've received message from you ( Aislinn Grant) that I can try to find the resolution on ez-robot forum. I will send it again, but this time I count that somebody will read my email with understanding ;-)
Fisha, the Contact Us is for customer support and not technical support. The forum is for technical support. Contact Us is for customer support. Use the forum for technical support to determine if there is a hardware defect. Once the forum has detected a hardware defect, then you may Contact Us for customer support.
Customer Support is not Technical Support. The forum is for Technical Support and the Contact Us is for customer support. Customer Support (aislinn, etc) are not technical and unable to assist you with technical questions.
The Forum is for technical support
Now that we have determined it may be a hardware defect, it is time for you to Contact Us. Use the Warranty Claim selection in Contact Us and provide a link to this thread.
Here is an example of how to Contact Us for warranty replacement...
Hi @fisha,
Please check your email. We have already contacted you about replacing your camera, on Wednesday. Did it go to the spam folder?