fisha
Resolved by chrissi!
Hi
My problem is related to firmware update (Version 16.6) in my private network connected of course to internet via router. In my home network I have subnet addressed 10.10.10.0. All my devices have ip adresses from this network. I set ez-b in client mode with address 10.10.10.15 - and I can get to ez-b via web browser. When I tried to make a firmware update, I have only one address to choose from drop down list: 192.168.1.1:23 and the com ports - how to change the address to real one from my home subnet. Of course I can reset the ez-b to default settings with proper 192.168.1.1 address, but in this case I will not have the internet access, because this is subnet not addressed in my network. The question is what is the problem and if my pc should have internet access during update?
Thank you DJ for detailed info how to contact with customer support and when, but one week ago Jereme has written in my thread that I should contact with your customer support to begin replacement process and I did it. Now I will do the same, but my e-mail will be like in your example
Hi @fisha,
I'm glad you know the process better now, but there's really no need! We're already processing your warranty request, so please check your email for our notice which we sent a couple days ago...
In fact, I didn't noticed your email chrissi, because many emails from ez-robot confused me and yes I found this email in the end
Thank You very much
and I see that I should meet with my doctor to check my eyes
Still waiting for replacement or any message for a date of replacement :-)
Hi @fisha,
Thanks for being patient with us! We're shipping it out tomorrow. It shouldn't normally be so long but we had a lot of orders that shipped lately so we had a lot of them to deal with
It's Ok - now I uderstand
And it's clear for me, thanks for so quick response
Thank you for quick camera replacement, but I see that I have the same issue with new camera. After a few sec ez-b is hanging and the camera preview is freezing - the effect is the same like with old camera. I have to conclude that ez-b is broken, not the camera
Or it's a PC/software problem?