
MovieMaker
USA
Asked
— Edited
I tried to upgrade EZbuilder as I have done hundreds of times. This time it told me that I could not install. But, when I tried to install an older version, it tells me that I already have a newer version installed.
? I even tried uninstalling it and re-installing.
?
One thing you might try is to "Search" for 'EZ' from the search window at the bottom of the Start window. You may find that you have multiple ARC folders. The referenced
support.microsoft.com/kb/2438651 program_install_and_uninstall
might quit after it finds one ARC folder and not find multiple folders.
Just a suggestion.
2) Load the registry editor by pressing Windows Key -> R and type REGEDIT and press enter
3) Navigate the register tree to this folder HKEY_LOCAL_MACHINE\HKEY_CLASSES_ROOT\INSTALLER
4) Now press CTRL-F to display the find window. Enter ARC.
The GUID for the uninstall information of ARC will be displayed and highlighted in the tree. Delete the tree item.
5) Reboot your computer
I have seen many who have had the same problem. I tried their solutions without results that worked.
I did exactly that you suggested and after I rebooted and tried to install it told me an older version cannot be removed. sorry :-(
I look forward to your next release.
Still Failed.
PleasePleasePlease come out with a new release. Thanks.
Talk to you later.
Alan
Thanks,
Mel
Something is incorrect with your windows installation. Every suggestion should have allowed ARC to be installed over your old copy. Hopefully Alan will get you rock'n
Thanks!
Alan
Alan
http://www.ez-robot.com/Community/Forum/Thread?threadId=8906
Alan
God Bless You both!
Thanks,
Mel