Asked — Edited

ARC Mobile Won'T Dowwnload

I Have an android version 4.4, but google play says my device is not supported in this version. Why? and what can I do?


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I will throw a comment in here as well, in case there is a easy fix...I have an ASUS transformer (android) and I get the same message. But it works on my android phone.


We've been fighting with this issue without any progress. I've emailed Google support (no reply) numerous times. I've googled the error message and see many other apps suffering from the same thing.

If anyone has recommendation to help repair this google android issue, i'd be very appreciative!


I wonder if we should start compiling a list of Android products we own that do work and don't seem to work to find a pattern. Or is it just 4.4 that is causing issues?

Working: Nvidia Shield Android version: 4.3

I don't have a non-working device.

United Kingdom


To add to your list.

Sony Xperia E3 with Android 4.4.2....



HTC One M8 Android 5.0.1 Working

Nexus 7 2013 Android 5.0.2 Working (will be updating to 5.1 and test soon. i am rooted, so can't take the OTA update).

Nexus 7 2012 Android 5.02 Working.



My Samsung Galaxy S3 android ver 4.4.2 Sue's Samsung Galaxy S4 android ver 5.0.1

Both working...


Thanks guys! I thought I would try the only other android device I own, my OUYA (Android ver: 4.1.2). Turns out the ARC app works on there too!:D

User-inserted image

Yes this is my NES controller style app running on my TV, lol.


My LG vs980 (smart phone)running Android 5.0.2 works My Asus Transformer tf-700 doesn't. It is running 4.2.1 .


I've tried everything to get it to work, No luck. So, I bought a windows tablet from E-bay.


As long as it is not Windows RT, you're golden....:)


One thing I did notice. Google play is seeing my tablet as an I pad and not android. I've deleted it and resynced it but it again see's it as an I Pad. I even tried going to apple sight and get rejected there as an unsupported device-- Of course. I did buy this as a remanufactured item. Maybe that's why ? Anyway the windows tablets work great.


Windows 8.1


Oh yeah, I have downloaded other apps from google play with the android tablet with no problems though.


No matter what, you still need a full blown PC, even if you just want to use the mobile app. Mobile apps are created in ARC (which runs under windows) then uploaded to the cloud... then downloaded to your mobile.... Without ARC you can't create mobile apps to use on your android or IOS device...