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PRO
Canada
#1  

It sounds like you're having trouble finding the IP address of your EZ-B IoTiny and connecting it to ARC. Here are some steps to help you troubleshoot and resolve the issue:

Step 1: Reset the IoTiny to Factory Defaults

  1. Power on the IoTiny.
  2. Press and hold the reset button on the IoTiny for about 5 seconds until you see the LED blink rapidly. This will reset the IoTiny to its factory default settings.

Step 2: Connect to the IoTiny in AP Mode

  1. Search for Wi-Fi networks on your computer or mobile device.
  2. Look for a network named "EZ-B v4 xxxxx" (where xxxxx is a unique identifier).
  3. Connect to this network. The default password is usually "EZ-Robot".

Step 3: Access the IoTiny Web Server

  1. Open a web browser and enter the default IP address 192.168.1.1 in the address bar.
  2. Log in to the web server. The default username is "admin" and the password is "EZ-Robot".

Step 4: Configure Wi-Fi Settings

  1. Navigate to the Wi-Fi settings in the web server interface.
  2. Set the IoTiny to Client Mode and enter the credentials for your home Wi-Fi network.
  3. Save the settings and reboot the IoTiny.

Step 5: Find the IoTiny's IP Address

  1. Reconnect your computer or mobile device to your home Wi-Fi network.
  2. Use a network scanning tool like Fing (available for both Android and iOS) or Advanced IP Scanner (for Windows) to scan your network and find the IP address of the IoTiny.

Step 6: Connect to the IoTiny in ARC

  1. Open ARC and add the EZ-B Connection skill.
  2. Enter the IP address you found in the previous step into the connection field.
  3. Click the Connect button to establish a connection.

Additional Troubleshooting Tips

  • Disable Firewall/Antivirus Temporarily: Sometimes, firewall or antivirus software like Norton can block network connections. Try disabling them temporarily to see if it resolves the issue.
  • Check for IP Conflicts: Ensure that no other device on your network is using the same IP address as the IoTiny.
  • Use the Connection Diagnostic Skill: Add the Connection Diagnostic skill in ARC to get detailed logs and diagnose connection issues.

If you follow these steps and still can't find the IP address or connect to the IoTiny, please let me know, and we can explore further troubleshooting options.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#2  

@athena

none of these above solutions are working .

PRO
Canada
#3  

I'm sorry to hear that the previous steps didn't resolve your issue. Let's try a few more advanced troubleshooting steps to help you find the IP address of your EZ-B IoTiny and establish a connection.

Step 1: Verify IoTiny is in AP Mode

  1. Power on the IoTiny and ensure it is in AP (Access Point) mode. If it is not, reset it to factory defaults by holding the reset button for about 5 seconds until the LED blinks rapidly.
  2. Connect to the IoTiny's Wi-Fi network (EZ-B v4 xxxxx) using a computer or mobile device. The default password is usually EZ-Robot.

Step 2: Use a Direct Connection

  1. Open a web browser and enter the default IP address 192.168.1.1 in the address bar.
  2. Log in to the web server using the default credentials (username: admin, password: EZ-Robot).

Step 3: Check for IP Address in Client Mode

  1. Navigate to the Wi-Fi settings in the web server interface.
  2. Set the IoTiny to Client Mode and enter the credentials for your home Wi-Fi network.
  3. Save the settings and reboot the IoTiny.
  4. Reconnect your computer or mobile device to your home Wi-Fi network.

Step 4: Use Network Scanning Tools

  1. Use a network scanning tool like Fing (available for both Android and iOS) or Advanced IP Scanner (for Windows) to scan your network and find the IP address of the IoTiny.
  2. Look for a device named EZ-B or similar in the scan results.

Step 5: Use the Connection Diagnostic Skill in ARC

  1. Open ARC and add the Connection Diagnostic skill.
  2. Follow the instructions in the skill text field to diagnose connection issues.
  3. Copy the log to the clipboard and review it for any clues about the connection issue.

Step 6: Check Router Settings

  1. Log in to your router's web interface.
  2. Check the list of connected devices to see if the IoTiny is listed.
  3. Look for the IP address assigned to the IoTiny.

Step 7: Disable Firewall/Antivirus Temporarily

  1. Disable any firewall or antivirus software temporarily to see if it resolves the issue.
  2. Try connecting to the IoTiny again.

Step 8: Use a Static IP Address

  1. Log in to the IoTiny's web server (if accessible).
  2. Navigate to the network settings and set a static IP address for the IoTiny.
  3. Save the settings and reboot the IoTiny.
  4. Use the static IP address to connect in ARC.

Step 9: Use a Different Device

  1. Try using a different computer or mobile device to connect to the IoTiny.
  2. Repeat the steps to find the IP address and connect.

Step 10: Contact Synthiam Support

If none of the above steps work, it may be best to contact Synthiam support for further assistance. They can provide more detailed troubleshooting and support for your specific issue.

Please let me know if any of these steps help or if you need further assistance.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#4  

@athena

i can see the problem . the MAC adres is desame as one of my other ezbv4 .

PRO
Canada
#5  

If the MAC address of your EZ-B IoTiny is the same as one of your other EZ-B v4 devices, it can cause network conflicts and make it difficult to connect. Here are some steps to resolve this issue:

Step 1: Isolate the Devices

  1. Power Off Other Devices: Temporarily power off the other EZ-B v4 device that has the same MAC address.
  2. Connect to IoTiny: Try connecting to the IoTiny again to see if the conflict is resolved.

Step 2: Change the MAC Address

Unfortunately, changing the MAC address on the EZ-B IoTiny directly is not a straightforward process. However, you can try the following workaround:

  1. Use a Different Network: Connect the IoTiny to a different Wi-Fi network (e.g., a guest network or a mobile hotspot) to avoid the conflict.
  2. Use a Network Switch: If you have a network switch, connect the IoTiny and the other EZ-B v4 to different ports on the switch. Some switches can handle MAC address conflicts better.

Step 3: Assign Static IP Addresses

  1. Log in to Your Router: Access your router's web interface.
  2. Assign Static IPs: Assign static IP addresses to both the IoTiny and the other EZ-B v4 device. This can sometimes help mitigate MAC address conflicts.
  3. Reboot Devices: Reboot both devices and try connecting again.

Step 4: Use a MAC Address Cloning Feature

Some routers have a feature called MAC address cloning, which allows you to change the MAC address of a device on the network. Check your router's settings to see if this feature is available and use it to assign a unique MAC address to the IoTiny.

Step 5: Contact Synthiam Support

If the above steps do not resolve the issue, it may be best to contact Synthiam support for further assistance. They can provide more detailed troubleshooting and support for your specific situation.

Additional Tips

  • Network Isolation: If possible, isolate the IoTiny on a separate network to avoid conflicts.
  • Firmware Update: Ensure that both the IoTiny and the other EZ-B v4 device have the latest firmware updates.

Please let me know if any of these steps help or if you need further assistance.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#6  

@athena

i have found the IP adres but it says privet ? the number looks weird also .

PRO
Canada
#7  

It sounds like the IP address you found might be a private IP address, which is typical for devices connected to a local network. Private IP addresses usually fall within specific ranges, such as:

  • 10.0.0.0 to 10.255.255.255
  • 172.16.0.0 to 172.31.255.255
  • 192.168.0.0 to 192.168.255.255

If the IP address looks unusual or doesn't fall within these ranges, it might be an issue with the network configuration. Here are some steps to verify and correct the IP address:

Step 1: Verify the IP Address

  1. Check the IP Address Format: Ensure the IP address is in the correct format (e.g., 192.168.1.100). It should consist of four octets separated by periods.
  2. Check the IP Range: Verify that the IP address falls within the private IP address ranges mentioned above.

Step 2: Reconnect to the IoTiny

  1. Power Cycle the IoTiny: Turn off the IoTiny, wait for a few seconds, and then turn it back on.
  2. Reconnect to the IoTiny's Wi-Fi: Connect to the IoTiny's Wi-Fi network (e.g., EZ-B v4 xxxxx) using your computer or mobile device.

Step 3: Access the Web Server

  1. Open a Web Browser: Enter the IP address you found in the address bar of your web browser.
  2. Log In: Use the default credentials (username: admin, password: EZ-Robot) to log in to the IoTiny's web server.

Step 4: Check Network Settings

  1. Navigate to Wi-Fi Settings: In the web server interface, go to the Wi-Fi settings.
  2. Verify IP Configuration: Ensure the IoTiny is set to obtain an IP address automatically (DHCP) or has a valid static IP address within your network's range.

Step 5: Assign a Static IP Address

  1. Set a Static IP: If the IP address looks unusual, you can manually set a static IP address within your network's range. For example, if your router's IP is 192.168.1.1, you can set the IoTiny's IP to 192.168.1.100.
  2. Save and Reboot: Save the settings and reboot the IoTiny.

Step 6: Use Network Tools

  1. Network Scanner: Use a network scanning tool like Fing or Advanced IP Scanner to verify the IP address and ensure it is correctly assigned.
  2. Ping the IP Address: Open a command prompt or terminal and use the ping command to check if the IP address is reachable (e.g., ping 192.168.1.100).

Step 7: Check Router Settings

  1. Log In to Your Router: Access your router's web interface.
  2. Check Connected Devices: Look for the IoTiny in the list of connected devices and verify its IP address.

Step 8: Contact Synthiam Support

If the IP address still looks unusual or you cannot connect, it may be best to contact Synthiam support for further assistance. They can provide more detailed troubleshooting and support for your issue.

Please let me know if any of these steps help or if you need further assistance.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#8  

@athena

i cant connect any that has a number 1 in the ip adres .

ecample

192.168.0.??? correct 192.168.1.??? wrong

it is a new iotiny never used .

PRO
Canada
#9  

It sounds like your network might be configured to use a specific IP address range, and the new IoTiny is defaulting to an IP address range that is not compatible with your network. Here are some steps to resolve this issue:

Step 1: Reset IoTiny to Factory Defaults

  1. Power On the IoTiny: Ensure the IoTiny is powered on.
  2. Press the Reset Button: Press and hold the reset button on the IoTiny for about 10 seconds until you see the LED indicators change. This will reset the IoTiny to its factory default settings.

Step 2: Connect to IoTiny in AP Mode

  1. Search for Wi-Fi Networks: On your computer or mobile device, search for available Wi-Fi networks.
  2. Connect to IoTiny: Look for a network named something like EZ-B v4 xxxxx and connect to it. The default password is EZ-Robot.

Step 3: Access the IoTiny Web Server

  1. Open a Web Browser: Open a web browser and enter the default IP address for the IoTiny, which is usually 192.168.1.1.
  2. Log In: Use the default credentials (username: admin, password: EZ-Robot) to log in to the IoTiny's web server.

Step 4: Change the IP Address Range

  1. Navigate to Wi-Fi Settings: In the web server interface, go to the Wi-Fi settings.
  2. Change IP Address Range: Change the IP address range to match your network. For example, if your network uses the 192.168.0.x range, set the IoTiny to use an IP address within this range, such as 192.168.0.100.
  3. Save Settings: Save the settings and reboot the IoTiny.

Step 5: Connect IoTiny to Your Network

  1. Switch to Client Mode: In the Wi-Fi settings, switch the IoTiny to client mode and connect it to your existing Wi-Fi network.
  2. Assign a Static IP: If possible, assign a static IP address within your network's range to avoid conflicts.

Step 6: Verify Connection

  1. Reconnect to Your Network: Disconnect from the IoTiny's Wi-Fi network and reconnect to your regular Wi-Fi network.
  2. Ping the IoTiny: Open a command prompt or terminal and use the ping command to check if the IoTiny is reachable (e.g., ping 192.168.0.100).

Step 7: Use Network Tools

  1. Network Scanner: Use a network scanning tool like Fing or Advanced IP Scanner to verify the IP address and ensure it is correctly assigned.
  2. Check Router Settings: Log in to your router's web interface and look for the IoTiny in the list of connected devices to verify its IP address.

Step 8: Contact Synthiam Support

If you still cannot connect to the IoTiny or if the IP address issue persists, it may be best to contact Synthiam support for further assistance. They can provide more detailed troubleshooting and support for your issue.

Please let me know if any of these steps help or if you need further assistance.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#10  

@athena

is there somethinh i need to set on ?

User-inserted image

PRO
Canada
#11  

To ensure your IoTiny connects correctly to your network, you may need to adjust a few settings. Here are the steps to follow:

Step 1: Reset IoTiny to Factory Defaults

  1. Power On the IoTiny: Ensure the IoTiny is powered on.
  2. Press the Reset Button: Press and hold the reset button on the IoTiny for about 10 seconds until you see the LED indicators change. This will reset the IoTiny to its factory default settings.

Step 2: Connect to IoTiny in AP Mode

  1. Search for Wi-Fi Networks: On your computer or mobile device, search for available Wi-Fi networks.
  2. Connect to IoTiny: Look for a network named something like EZ-B v4 xxxxx and connect to it. The default password is EZ-Robot.

Step 3: Access the IoTiny Web Server

  1. Open a Web Browser: Open a web browser and enter the default IP address for the IoTiny, which is usually 192.168.1.1.
  2. Log In: Use the default credentials (username: admin, password: EZ-Robot) to log in to the IoTiny's web server.

Step 4: Change the IP Address Range

  1. Navigate to Wi-Fi Settings: In the web server interface, go to the Wi-Fi settings.
  2. Change IP Address Range: Change the IP address range to match your network. For example, if your network uses the 192.168.0.x range, set the IoTiny to use an IP address within this range, such as 192.168.0.100.
  3. Save Settings: Save the settings and reboot the IoTiny.

Step 5: Connect IoTiny to Your Network

  1. Switch to Client Mode: In the Wi-Fi settings, switch the IoTiny to client mode and connect it to your existing Wi-Fi network.
  2. Assign a Static IP: If possible, assign a static IP address within your network's range to avoid conflicts.

Step 6: Verify Connection

  1. Reconnect to Your Network: Disconnect from the IoTiny's Wi-Fi network and reconnect to your regular Wi-Fi network.
  2. Ping the IoTiny: Open a command prompt or terminal and use the ping command to check if the IoTiny is reachable (e.g., ping 192.168.0.100).

Step 7: Use Network Tools

  1. Network Scanner: Use a network scanning tool like Fing or Advanced IP Scanner to verify the IP address and ensure it is correctly assigned.
  2. Check Router Settings: Log in to your router's web interface and look for the IoTiny in the list of connected devices to verify its IP address.

Step 8: Contact Synthiam Support

If you still cannot connect to the IoTiny or if the IP address issue persists, it may be best to contact Synthiam support for further assistance. They can provide more detailed troubleshooting and support for your issue.

Additional Settings to Check

  • DHCP Settings: Ensure your router's DHCP server is enabled and has a sufficient range of IP addresses to assign.
  • Firewall Settings: Check your router's firewall settings to ensure it is not blocking the IoTiny.
  • Wi-Fi Security: Ensure your Wi-Fi network uses a compatible security protocol (e.g., WPA2).

Please let me know if any of these steps help or if you need further assistance.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#12  

@athena

i managed to get the iotiny connected to my wif .

how can i find the MACadres from this iotiny ?

PRO
Canada
#13  

Great to hear that you got your IoTiny connected to your Wi-Fi! To find the MAC address of your IoTiny, you can follow these steps:

Method 1: Using the IoTiny Web Server

  1. Connect to the IoTiny Web Server:

    • Open a web browser and enter the IP address of your IoTiny (the one you assigned or found in your router's connected devices list).
  2. Log In:

    • Use the default credentials (username: admin, password: EZ-Robot) to log in to the IoTiny's web server.
  3. Navigate to Network Settings:

    • Look for a section related to network settings or Wi-Fi settings. The MAC address is often listed in this section.

Method 2: Using Your Router's Web Interface

  1. Log In to Your Router:

    • Open a web browser and enter the IP address of your router. Log in with your router's credentials.
  2. Find Connected Devices:

    • Navigate to the section that shows connected devices. This is often found under sections like "Device List," "Connected Devices," or "DHCP Clients."
  3. Locate the IoTiny:

    • Look for the IoTiny in the list of connected devices. The MAC address should be listed alongside the device name and IP address.

Method 3: Using Network Scanning Tools

  1. Download a Network Scanner:

    • Use a network scanning tool like Fing (available for both mobile and desktop) or Advanced IP Scanner (for desktop).
  2. Scan Your Network:

    • Run the network scan to find all devices connected to your network.
  3. Identify the IoTiny:

    • Look for the IoTiny in the list of devices. The MAC address will be displayed along with the device name and IP address.

Method 4: Using ARC Software

  1. Open ARC:

    • Open the ARC software on your computer.
  2. Connect to IoTiny:

    • Use the EZ-B Connections skill to connect to your IoTiny.
  3. Check Connection Details:

    • Once connected, you may find the MAC address in the connection details or logs.

Example Using Fing (Mobile App)

  1. Download and Install Fing:

    • Download and install the Fing app from the App Store or Google Play Store.
  2. Scan Your Network:

    • Open the Fing app and start a network scan.
  3. Find IoTiny:

    • Look for the IoTiny in the list of devices. The MAC address will be displayed along with the device name and IP address.

Example Using Advanced IP Scanner (Desktop)

  1. Download and Install Advanced IP Scanner:

    • Download and install Advanced IP Scanner from here.
  2. Scan Your Network:

    • Open Advanced IP Scanner and start a network scan.
  3. Find IoTiny:

    • Look for the IoTiny in the list of devices. The MAC address will be displayed along with the device name and IP address.

Please let me know if you need further assistance or if you encounter any issues while trying to find the MAC address.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#14  

@athena

fing mobile doesn show MAC adresses anymore .

PRO
Belgium
#15  

@athena

is compal the fabriek name of iotiny ?

PRO
Synthiam
#16  

I think there’s a way to view all MAC addresses with the windows ARP command. It shows the max addresses of ips that you’ve recently connected to. Athena could probably explain how to use it.

PRO
Belgium
#17  

hi dj

i hope athena can explaned  . i have no clue what ARP is .

PRO
Canada
#18  

Sure, I can help you with that! The ARP (Address Resolution Protocol) command in Windows can be used to display the IP addresses and their corresponding MAC addresses that your computer has recently communicated with. Here’s how you can use it:

Steps to Use ARP Command to Find MAC Addresses

  1. Open Command Prompt:

    • Press Win + R to open the Run dialog.
    • Type cmd and press Enter to open the Command Prompt.
  2. Run the ARP Command:

    • In the Command Prompt, type the following command and press Enter:
      arp -a
      
  3. View the Output:

    • The command will display a list of IP addresses and their corresponding MAC addresses. Look for the IP address of your IoTiny in the list. The MAC address will be listed next to it.

Example Output

Interface: 192.168.1.2 --- 0x3
  Internet Address      Physical Address      Type
  192.168.1.1           00-14-22-01-23-45     dynamic
  192.168.1.5           00-25-9c-14-68-1c     dynamic
  192.168.1.10          00-0c-29-3e-1d-58     dynamic

In this example, 192.168.1.10 is the IP address of a device, and 00-0c-29-3e-1d-58 is its MAC address.

Additional Tips

  • Ensure IoTiny is Connected: Make sure your IoTiny is powered on and connected to the same network as your computer.
  • Ping the IoTiny: If you know the IP address of your IoTiny, you can ping it to ensure it’s active. In the Command Prompt, type:
    ping [IP address of IoTiny]
    
    Replace [IP address of IoTiny] with the actual IP address.

Identifying IoTiny

  • Manufacturer Name: The MAC address often includes a manufacturer identifier. If you see a manufacturer name like "Compal" or "EZ-Robot," it could be your IoTiny. However, "Compal" is not typically associated with IoTiny, so you might want to look for "EZ-Robot" or similar identifiers.

Troubleshooting

  • No MAC Address Found: If you don’t see the MAC address, ensure your IoTiny is connected and try restarting your router and IoTiny.
  • Multiple Devices: If you have multiple devices, you might need to identify the IoTiny by process of elimination or by checking the MAC address on the device itself if possible.

Feel free to ask if you have any more questions or need further assistance!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#19  

@athena

i got all the MAC adresses found but non worked .also the iotiny gives a red led now and is not connected anymore .

PRO
Canada
#20  

A red LED on the IoTiny typically indicates a problem with the device or its connection. Let's go through some troubleshooting steps to resolve this issue:

1. Reset IoTiny to Factory Defaults

Resetting the IoTiny to factory defaults can often resolve connection issues.

  1. Power on the IoTiny: Ensure the IoTiny is powered on.
  2. Press the Reset Button: Locate the reset button on the IoTiny and press it for about 5-10 seconds until the LED changes color or blinks.
  3. Reconnect: After resetting, the IoTiny should be in AP mode with a default IP address (usually 192.168.1.1). Try connecting to it again.

2. Check Power Supply

Ensure that the IoTiny is receiving adequate power. If the power supply is insufficient, the device may not function correctly.

  • Check Battery: If you are using batteries, ensure they are fully charged.
  • Check Power Adapter: If using a power adapter, ensure it is providing the correct voltage and current.

3. Connect to IoTiny in AP Mode

After resetting, the IoTiny should broadcast its own Wi-Fi network.

  1. Connect to IoTiny Wi-Fi: On your computer or mobile device, search for Wi-Fi networks and connect to the one named something like "EZ-B v4 xxxxx".
  2. Access Web Configuration: Open a web browser and go to http://192.168.1.1. This should bring up the IoTiny's web configuration page.
  3. Configure Wi-Fi Settings: From the web configuration page, you can set the IoTiny to connect to your home Wi-Fi network.

4. Check Firewall and Antivirus Settings

Sometimes, firewall or antivirus software can block the connection.

  • Disable Firewall/Antivirus Temporarily: Temporarily disable your firewall and antivirus software to see if they are causing the issue.
  • Add Exception: If disabling resolves the issue, add an exception for the IoTiny in your firewall and antivirus settings.

5. Use Connection Diagnostic Skill

Use the Connection Diagnostic skill in ARC to diagnose the connection issue.

  1. Add Connection Diagnostic Skill: In ARC, go to Project -> Add Skill -> Communication -> Connection Diagnostic.
  2. Run Diagnostic: Follow the instructions in the skill to diagnose the connection issue. This will provide detailed logs that can help identify the problem.

6. Check for Hardware Issues

If the above steps do not resolve the issue, there may be a hardware problem with the IoTiny.

  • Inspect for Damage: Check the IoTiny for any visible signs of damage.
  • Contact Support: If you suspect a hardware issue, you may need to contact Synthiam support for further assistance.

Summary

  1. Reset IoTiny to factory defaults.
  2. Ensure adequate power supply.
  3. Connect to IoTiny in AP mode and configure Wi-Fi settings.
  4. Check firewall and antivirus settings.
  5. Use the Connection Diagnostic skill in ARC.
  6. Inspect for hardware issues and contact support if necessary.

If you follow these steps and still encounter issues, please provide any error messages or additional details, and I'll be happy to assist further!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Canada
#22  

Thank you for providing the video link and additional details. The behavior you're describingwhere the IoTiny connects (green LED) and then quickly disconnects (red LED)suggests that there might be an issue with the power supply, Wi-Fi configuration, or a potential hardware fault. Let's go through some more detailed troubleshooting steps:

1. Power Supply Check

Ensure that the IoTiny is receiving a stable and adequate power supply.

  • Battery Check: If you are using batteries, make sure they are fully charged and properly connected.
  • Power Adapter: If using a power adapter, ensure it provides the correct voltage and current (typically 7.4V for EZ-Robot servos).

2. Wi-Fi Configuration

The IoTiny might be having trouble connecting to your Wi-Fi network.

  • Reset to Factory Defaults: Press and hold the reset button for 5-10 seconds to reset the IoTiny to factory settings.
  • Connect in AP Mode: After resetting, connect to the IoTiny's Wi-Fi network (e.g., EZ-B v4 xxxxx) and access the web configuration page at http://192.168.1.1.
  • Configure Wi-Fi: Ensure you enter the correct SSID and password for your home Wi-Fi network. Make sure the network is 2.4GHz, as IoTiny does not support 5GHz networks.

3. Network Interference

Ensure there is no interference or network congestion.

  • Router Proximity: Place the IoTiny close to your Wi-Fi router to ensure a strong signal.
  • Channel Interference: Check your router settings to ensure there is no channel interference. You can use a Wi-Fi analyzer app to find the best channel.

4. Firewall and Antivirus

Temporarily disable any firewall or antivirus software that might be blocking the connection.

  • Disable Temporarily: Turn off firewall and antivirus software to see if the IoTiny can connect without issues.
  • Add Exception: If disabling resolves the issue, add an exception for the IoTiny in your firewall and antivirus settings.

5. Connection Diagnostic Skill

Use the Connection Diagnostic skill in ARC to gather more information.

  1. Add Connection Diagnostic Skill: In ARC, go to Project - Add Skill - Communication - Connection Diagnostic.
  2. Run Diagnostic: Follow the instructions in the skill to diagnose the connection issue. This will provide detailed logs that can help identify the problem.

6. Inspect for Hardware Issues

Check the IoTiny for any visible signs of damage or loose connections.

  • Inspect Connectors: Ensure all connectors are securely attached.
  • Check for Damage: Look for any signs of physical damage on the IoTiny.

7. Contact Support

If the issue persists, you may need to contact Synthiam support for further assistance.

  • Provide Details: When contacting support, provide detailed information about the issue, including any error messages and steps you have already taken.

Summary

  1. Check the power supply.
  2. Reset to factory defaults and configure Wi-Fi settings.
  3. Ensure there is no network interference.
  4. Temporarily disable firewall and antivirus software.
  5. Use the Connection Diagnostic skill in ARC.
  6. Inspect for hardware issues.
  7. Contact Synthiam support if necessary.

If you follow these steps and still encounter issues, please provide any error messages or additional details, and I'll be happy to assist further!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#23  

@athena

i have little over 8 volts on the jack plug . when the iotiny is not power on , should the macadres finder show up the , mac adres from iotiny ? even when the iotiny is not powered on i stil see desame 3 mac numbers .

PRO
Canada
#24  

The IoTiny must be powered on for its MAC address to be visible on the network.If the IoTiny is not powered on,it will not broadcast its MAC address or be detectable by any network scanning tools.Here are some steps to help you troubleshoot further:### 1.Verify Power Supply Ensure that the power supply is stable and within the recommended range.- Voltage Check:You mentioned you have a little over 8 volts,which should be fine for the IoTiny.However,ensure the power supply is stable and not fluctuating.### 2.Reset IoTiny to Factory Defaults Resetting the IoTiny can help resolve any configuration issues.1.Power on the IoTiny:Ensure the IoTiny is powered on.2.Press the Reset Button:Locate the reset button on the IoTiny and press it for about 5-10 seconds until the LED changes color or blinks.3.Reconnect:After resetting,the IoTiny should be in AP mode with a default IP address(usually 192.168.1.1).Try connecting to it again.### 3.Connect to IoTiny in AP Mode After resetting,the IoTiny should broadcast its own Wi-Fi network.1.Connect to IoTiny Wi-Fi:On your computer or mobile device,search for Wi-Fi networks and connect to the one named something like EZ-B v4 xxxxx.2.Access Web Configuration:Open a web browser and go to http://192.168.1.1.This should bring up the IoTinys web configuration page.3.Configure Wi-Fi Settings:From the web configuration page,you can set the IoTiny to connect to your home Wi-Fi network.### 4.Check for Network Interference Ensure there is no interference or network congestion.- Router Proximity:Place the IoTiny close to your Wi-Fi router to ensure a strong signal.- Channel Interference:Check your router settings to ensure there is no channel interference.You can use a Wi-Fi analyzer app to find the best channel.### 5.Use Connection Diagnostic Skill Use the Connection Diagnostic skill in ARC to gather more information.1.Add Connection Diagnostic Skill:In ARC,go to Project - Add Skill - Communication - Connection Diagnostic.2.Run Diagnostic:Follow the instructions in the skill to diagnose the connection issue.This will provide detailed logs that can help identify the problem.### 6.Inspect for Hardware Issues Check the IoTiny for any visible signs of damage or loose connections.- Inspect Connectors:Ensure all connectors are securely attached.- Check for Damage:Look for any signs of physical damage on the IoTiny.### 7.Contact Support If the issue persists,you may need to contact Synthiam support for further assistance.- Provide Details:When contacting support,provide detailed information about the issue,including any error messages and steps you have already taken.### Summary 1.Verify the power supply is stable and within the recommended range.2.Reset the IoTiny to factory defaults.3.Connect to the IoTiny in AP mode and configure Wi-Fi settings.4.Ensure there is no network interference.5.Use the Connection Diagnostic skill in ARC.6.Inspect for hardware issues.7.Contact Synthiam support if necessary.If you follow these steps and still encounter issues,please provide any error messages or additional details,and Ill be happy to assist further!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#26   — Edited

deleted post wrong info.

PRO
Canada
#27  

I'm glad to hear that you successfully connected your IoTiny! Thank you for sharing the details of the issues and how you resolved them. It's great to know that the power problem and the incorrect internet address were identified and fixed.

Regarding the error you noticed in the InMoov head PDF for the speaker connection, thank you for pointing that out. Ensuring that the documentation is accurate is crucial for a smooth building experience. Here’s what you can do:

Reporting Documentation Errors

  1. Contact Synthiam Support: You can report the error directly to Synthiam support. Provide them with the details of the error and the correct information.
  2. Community Forum: You can also post about the error in the Synthiam community forum. This way, other users can be aware of the issue, and it can be corrected in future updates.

Correct Speaker Connection

For the benefit of others who might encounter the same issue, here’s the correct way to connect the speaker:

  • Red Wire: Should be closest to the RGB connector.
  • Black Wire: Should be on the opposite side.

Summary

  1. Report the Error: Contact Synthiam support or post in the community forum to report the documentation error.
  2. Correct Connection: Ensure the red wire of the speaker is closest to the RGB connector.

If you have any more questions or need further assistance, feel free to ask!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Canada
#28  

Hey guys.

There isn’t an issue here. If you reverse the polarity the speaker will simply move the opposite direction than it would normally move but a sound will still be made, try it! A speaker is simply a coil that vibrates a diaphragm back and forth.

For more information check this link out: https://audiouniversityonline.com/speaker-polarity/

PRO
Canada
#29  

Thank you for the clarification, Jeremie! You're absolutely right. The polarity of the speaker wires will affect the direction in which the speaker cone moves, but it will still produce sound. Reversing the polarity will cause the speaker to move in the opposite direction, which can affect the phase of the sound but not stop it from working.

For those interested in more details, the link provided by Jeremie is a great resource: Speaker Polarity.

Summary

  • Speaker Polarity: Reversing the polarity will cause the speaker to move in the opposite direction but will still produce sound.
  • Correct Connection: While the speaker will work with reversed polarity, it's generally best to follow the recommended wiring to ensure optimal performance and phase alignment.

If you have any more questions or need further assistance, feel free to ask!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
Belgium
#30  

hi jeremie

you are correct i was wrong . it does work bolt ways . i'm gessing i had a bad speaker then .