Robomaster123
USA
Asked
— Edited
The same day I got my revolution jd was the same day his left shoulder servo stopped working
. Can you please help? And one note: when I calibrate the servo, it won't work. When I tried rebooting, still wouldn't work. Please help! There is so much it can't do when it's left shoulder won't rotate! Also, I don't want to get any money or payments of any kind involved in this! The robot was expensive enough. Just please let it be easy! Remember.. No calibration, purchases, 3d printing or difficult and complicated methods! my robot is a revolution jd
@Robomaster123
I sent you an email. I need your mailing address to send you some spare servos.
In the mean time, just to make sure it is the servo and not the EZ-B, try plugging the two non-working servos into other ports you know work. Open a blank project and just add servo controls (either vertical or horizontal) for those two ports and see if the servos move when you adjust the minimum and maximums in the servo control (even before that, make sure the connections to the EZ-B are tight and that the shoulder one is plugged in the right direction (black wire to black pin).
Alan
Tried that, and it's ok, I'm buying new ones Heh heh... Should have considered that earlier...
Are you certain that you would not like a refund? I will not be able to offer this after today. Please answer - this is your only opportunity for a refund.
Here is information for the return policy: https://synthiam.com/Warranty.aspx
@Robomaster123 I don't know how old you are but you have to understand it's hard for a company to warranty things like servos.... If not used properly (not suggesting you did) they can easily break or burn out.... Even when you buy a brand new car, parts like brakes and clutches are not generally warrantied because they can be easily damaged by accidental or purposeful misuse....
Anyway my point is, you need to keep extras of certain parts when working on robots... Servos are one of those parts you should have extras laying around.... The good news is they are not that expensive.....
Believe it or not sometimes fixing your robot is more fun than just playing with it... You also learn a lot when you have to fix something.....
@Robomaster123 We didn't actually receive anything from you on the customer support end, I just went through the system and found nothing under your account. Make sure to use the link everyone has provided if you do end up needing it!
I am not sure we aren't being played here (apologies if I am wrong), but he also didn't reply to my email offering loaner servos while determining if he had a warranty claim or not.
Alan
@Alan.... He did mention birthday money... Even though many 40 year olds are still living at home these days, my guess he's just a young kid...
@Richard R, you are probably correct.
(although I also spent Hanukkah money on robot parts and I am 50+)
Alan