PJ_Dtechy
Hello everyone, My name is PJ. I am currently a sr in college, majoring in computer engineering and biomedical engineering. I always wanted to get into robotics but as you all know money for college students is pretty much scarce. For the past 6 months I have been searching the net for a way to implement what I have been learning in school to the real world, and what a better way to do that than robotics. I am a fairly decent programmer with C, C#, C++ and Java, mostly Java. I order my EZ-B starter kit on the 31st of march, just curious on exactly how long it will take to ship. I know you guys are a small start up, not trying to rush thing. I'm like a kid at a candy store, anxious to start building stuffs. Already got my EZ-b softwares install, load it with codes, robosapien pre-wire......all i'm missing is the EZ-B. ]
I looked up your user information and searched for your email. You have only emailed one time to Contact Us. You did not send a follow up message. You only sent one message from your registered email address.
Your question was:
Alan had sent a response. That is the price to ship to your country. The information is queried for shipping in real-time from our shipping agency. There is no modification to that shipping price. You may try one of our resellers to see if they will ship at a lower price to your country.
OK... since you posted here are the emails:
Okay, so you did not use the Contact Us. I was under the impression you submitted a form.
It appears Alan said he will be responding to you when the information is available. Your conversation was on Wednesday, and the information must not have been available yet. Now it is the weekend, and Alan will be back on Monday. I do not see an issue. We receive hundreds of emails in a day - and your request is quite custom and would take additional effort outside of our daily task.
I am comfortable with Alan's response. Because you are asking for a custom request, there is nothing I can do. Thank you for sharing the email though
No offence but I get the feeling you are on "automatic fire" currently... shooting replies without really going into details.
The issue is: Order was shipped on 18th March. (This indicates that the shipping cost is known). I queried Alan 21th March (3 days after shipping) - got NO REPLY. I sent a reminder 1st April (14 day after shipping) - still NO REPLY. (This is not a reasonable time period - I should have received some sort of reply) I have already received the small package and today is 6th April - and still NO REPLY. (19 day after shipping - which means Alan definitely knows by now the shipping cost).
One would at least expect a courtesy reply that the email has been received and that things are still being examined (though after 19 days one would assume shipping details are known)
While you are comfortable.... I am not! P.S I wish we could have had this conversation somewhere a little more private.
:(
No offence taken. Please understand that you are one of hundreds of people that Alan deals with in a day. He prioritizes emails and communication based on available information. Alan is in Canada, and we have 3 employees in China who build and ship our product. The communication between China and Calgary is done through reporting. We receive shipping costs and updates once a month - which is entered into our POS system for accounting purposes.
This is because how of how our office in China works. Unlike how you would imagine a few people sitting around taping up boxes and shipping them - we have a manufacturing plan that we operate out of. The shipping resources are shared for the entire warehouse. Each item is shipped through a separate service than EZ-Robot.
The cost of shipping, inventory and other resources are assembled by the warehouse company and provided to us in a detailed invoice once a month. The invoice is very large and parsed through a custom POS importer that we have.
When the information is available for your shipping cost, Alan will contact you.
As for firing off responses - I'm communicating with you the best I can with the information you are providing me.
This information was not communicated to me. You put my mind at ease now. Thanks for responding.
I am sure I will hear from Alan soon
Excellent!
Glad we were able to reach a mutual understanding.
Also, I should add that we have a process management system. Everyone's responsibilities and tasks are maintained in a database that we share across the company. This is because we're seldom in the same city, let alone same room
... This also includes email transactions. Alan's list is the longest - because of the number of people he speaks with in a day.
We're hiring additional help - it's just hard to find
As you can tell by the community interaction - with the thousands of customers we have - no one is ever angry or upset. If everyone is happy working for EZ-Robot, they'll maintain a healthy and happy relationship with our customers. That's my approach.
In fact, no one calls their job a job. It's just a fun thing we do every day. And usually all day!
I got mine in 9 days. I was able to track in all the way in . Plugged it in and its worked great since.