Welcome to Synthiam!

Program robots using technologies created from industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation and artificial intelligence easy.

Get Started
Asked — Edited

Curious! How Long To Ship The Kit?

Hello everyone, My name is PJ. I am currently a sr in college, majoring in computer engineering and biomedical engineering. I always wanted to get into robotics but as you all know money for college students is pretty much scarce. For the past 6 months I have been searching the net for a way to implement what I have been learning in school to the real world, and what a better way to do that than robotics. I am a fairly decent programmer with C, C#, C++ and Java, mostly Java. I order my EZ-B starter kit on the 31st of march, just curious on exactly how long it will take to ship. I know you guys are a small start up, not trying to rush thing. I'm like a kid at a candy store, anxious to start building stuffs. Already got my EZ-b softwares install, load it with codes, robosapien pre-wire......all i'm missing is the EZ-B.
]

User-inserted image

AI Support Bot
Related Content
Synthiam
#14  
This information was not communicated to me. You put my mind at ease now.
Thanks for responding.

I am sure I will hear from Alan soon :D
PRO
Synthiam
#15  
Excellent!:) Glad we were able to reach a mutual understanding.

Also, I should add that we have a process management system. Everyone's responsibilities and tasks are maintained in a database that we share across the company. This is because we're seldom in the same city, let alone same room:) ... This also includes email transactions. Alan's list is the longest - because of the number of people he speaks with in a day.

We're hiring additional help - it's just hard to find:D

As you can tell by the community interaction - with the thousands of customers we have - no one is ever angry or upset. If everyone is happy working for EZ-Robot, they'll maintain a healthy and happy relationship with our customers. That's my approach.

In fact, no one calls their job a job. It's just a fun thing we do every day. And usually all day!
#16  
I got mine in 9 days. I was able to track in all the way in . Plugged it in and its worked great since.
#17  
Two weeks before I placed my order for the complete ez-b kits with some minor adds-on. I did send a courtesy e-mail using the contact me form on the website asking where the kits still available. Got no reply, after monitoring the Forums and seeing DJ hands on approach with the Forums. I finally convince myself that this is something legit ( No Offense). I stumble across EZ-B on youtube, which is why I was so skeptical. I know you guys are a start up and I know the communication personnel have a lot to dealt it, But we the public just want to be updated. Log in in a daily basis since the 31st of March and seeing my order still being process, well...............but now knowing its from China I feel a little bit better, gain a little more patience.
#18  
Saturday Morning, 6 April 2013

Good Morning P.J. !

Your RoboSapien is AWESOME !

With a Project That Big, you can certainly justify more than One EZ-B @ $69 from any of the Local EZ-Robot Distributors.

http://www.aprohobbies.com/ezrobot-c-59.html has delivered my Re-Orders in Three(3) Days or Less.

Begin using it NOW, and by the time your Complete Kit Arrives From China, you will know how to use it ?

Would YOU be willing to help solve some of Washington H.S. JAVA Compile Errors ?

Local Texas Distributor A Pro Hobbies

Best Wishes From Phoenix,

DougPope@cox.net, 602-246-1246(H)
#19  
Patience is definitely not my strongest virtue, Purchase an Arduino board from Amazon with overnight shipping, which I already receive. it should keep me busy until my EZ-Robot complete kits arrive. My Email is pjdatechy@live.com, I will be more than happy to help debug the coding errors.

send it as a word doc, notepad, or wordpad....if it is simply copy and paste into the email it will be flag as as virus or spam and automatically be deleted.
User-inserted image
Canada
#20  
Hey Michael,

Just wanting to let you know that I did respond to your email you sent out on the first. As DJ mentioned we were having some big time issues with our mail servers so it must not have made it through. I will re-send the email for you:) It basically states exactly what DJ just mentioned - that we don't have the shipping costs from EMS service yet. As soon as I get them and update our back end with all the pricing I will let you know what it came to!

Sorry for the delays! BTW - if you don't receive the email from me today can you please post here again so that I know it didin't go through. We are hoping that our email challenges were fixed but this will be another good test:)
#21  
Hey Alan, can you please give me an estimate on how long it will take for the item to be shipped? order it on the 31ft of March?
Canada
#22  
PJ - I just sent you an email:)
#23  
Thank you DougPope for the kind words, we certainly appreciate local orders and ship out as quickly as possible. Thank you for supporting us and EZ-Robot products.
#24  
Hello,
I have experiencing a similar problem with no responses.
I sent three messages using the contact form, but have received no answer (first message on Monday. April 8th; next on the 9th and then again today, the 10th)
Checked my spam filter, etc. On vacation again?

I was hoping to get the order in by this weekend to evaluate for use in a kid-friendly MIT autonomous robotics seminar; are lead times usually more than one business week? I have had some personal experience with unexpected Chinese holidays and delays, so I can relate, but I'd still like an update if possible.

thanks,
Ben
#25  
here is a copy of my shipping summary, since they operate out of china, communicaton can be a little blurr, but I did receive my items



Tuesday, April 09, 2013 Location Time
16 Delivered - Signed for by : P JOACHIM ORLANDO 14:58

15 With delivery courier ORLANDO - HERNDON, FL - USA 09:11

Monday, April 08, 2013 Location Time
14 Delivery attempted; recipient not home ORLANDO - HERNDON, FL - USA 14:19

13 With delivery courier ORLANDO - HERNDON, FL - USA 07:32

12 Arrived at Delivery Facility in ORLANDO - HERNDON - USA ORLANDO - HERNDON, FL - USA 07:10

Sunday, April 07, 2013 Location Time
11 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 18:22

10 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:19

Saturday, April 06, 2013 Location Time
9 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:10

8 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:10

7 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:03

Friday, April 05, 2013 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:35

5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 16:30

4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:26

Thursday, April 04, 2013 Location Time
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 23:40

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 23:40

1 Shipment picked up HONG KONG - HONG KONG 21:28
#26  
I received a reply back today, it looks like my assumption of a vacation was correct.
I look forward to receiving my order soon!

cheers,
Ben
Canada
#28  
Some of the orders should start shipping out early this week:) You will be notified by email with a tracking number once yours does! Still waiting on a couple components but everything is coming together nicely. If there are any more unexpected delays that come up I'll let you guys know!
#29  
Sent you an email a few days ago... It's about discounted shipping.
Canada
#30  
We still have not recieved the invoice for the shipping costs from your order or any of the others in that time period. I haven't forgotten about you... don't worry:)
#31  
Reminder.... 53 days since the order was placed....
Canada
#32  
Please check your email - the refund should be there shortly.