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Germany
Asked — Edited
Resolved Resolved by DJ Sures!

ARC Software Is Not Working - Happy Halloween

Dear Synthiam Team,

Windows 10 has all new Updates and I installed the newest ARC Software - today its not possible to open the Software. its Halloween, all robots are outside and the Software is dead - for one week ?! the problem has nothing to do with Windows Updates. on a computer with last updates from 01.08.2020 its not possible to open ARC. so the synthiam software automatically shut down today on all systems in Europe or worldwide.  all my friends have the same issue. is this the future? synthiam shut down all systems by the internet.. yesterday all was working fine. 

it is sad to see this development.

by the way:
the one years old EZ Bulider is working fine! I have one Computer with "EZ Builder" from 2019 and no internet! with EZ Builder I can work and connect all EZBs. I can open EZ Builder with newest windows updates, too. EZ Builder is working - ARC is down.
But its not possible to use ARC Save-Files with EZ Builder. Not compatible. its to late to programm all robots again with EZ-Builder.

this is the first time since beginning that EZ-Robot Software crashes my holidays.
thank you ARC.


User-inserted image


Related Hardware EZ-Robot EZ-B v4
Related Control EZ-Script Console
PRO
Belgium
#1  
hi smarty

maybe remove the ARC and redownload it .
also clear your browser history befor redownloading arc.
Germany
#2   — Edited
Dear Nomad 6R,

I have the issue on all my computers/ notebooks and yesterday all was working fine. I changed nothing and I installed it all 5 times.
my friends and customers have the same issue in germany.
PRO
Netherlands
#3   — Edited
User-inserted image

Same over here, something terribly wrong. Doesn't matter if iI install the latest version or the beta version.... Can't believe I even get the error on the older version, now effectively you stopped all EZ-B robots in the world. Suggest you have a good look at your architecture and structurally solve it.
PRO
Belgium
#4  
hi smarty and charel

click ok and it goes to the page for downloads. and redownload .
Germany
#5   — Edited
Nomad 6R the ARC Software is the Problem. you can install it 100 times. the software is down. now in Netherlands,too and in a few hours in Belgium.
PRO
Netherlands
#6   — Edited
Did redownload, tried to install (Modify) and repair, no solution, still same error message. Did you do remove and next a new install?
PRO
Belgium
#7  
hi guys 

indeed .here also same problem .

User-inserted image
Germany
#8   — Edited
@Charel

I tested: 5 different computers/ notebooks. I have a robot shop in germany. my customers have same issues.
the problem starts today. it doesnt matter: old windows7-10, newest windows 10, old windows updates, new windows updates. the ARC worked yesterday and now its on Halloween down. as soon as the PC is online ARC is unusable. I think a bug in the software.
PRO
Netherlands
#9  
I'll bet you it is global, follow-the sun more and more countries will report the issue. Problem is that it is the middle of the night in Canada where the people are that can solve it. And indeed not smart to do a release just for Halloween were many many EZ-B / ARC powered robots are equipped to make spooky ghosts move.
Germany
#10  
@Charel

Yep, I think. Its a Corona Halloween Bug. To safe the childeren and people. haha.:D but very bad..:( I worked on my monsters for 6 months and now I can use them next year..
Germany
#11   — Edited
@ptp

your hack is working!
thank you!!!!!!!!!! YOU ARE MY HERO!!!!!!!!!!!!!

For the second time!
PRO
Belgium
#12   — Edited
noppe its not workin.
Germany
#13  
Nomad 6R 
you need to put the ARC.exe file into the ARC installing folder and overwrite it.
PRO
Belgium
#14  
hi marty

noppe it doesn work.i cant paste it .
#15  
Same problem! Have my halloween robots all outside ready to go and they're all dead!!! Please fix quickly DJ!!!
PRO
Synthiam
#17  
I'll have a build updated for you in less than an hour:)
#18  
Ok that time-stamp override was VERY quick thinking and saved halloween for my family:)

Thanks to whomever thought of that, pat yourself on the back - it's much appreciated.
Germany
#19  
@AvatarX
have a look to the post from member "ptp" that saves your Halloween.
you need to put the ARC.exe file into the ARC installing folder and overwrite it. first you unpack the ARC.zip.
PRO
Belgium
#20  
error in latest download .
PRO
Synthiam
#21   — Edited
New ARC is up. We had some internet issues this morning with the update - go spook the kiddos:)
PRO
Netherlands
#22  
Thanks. it works.
PRO
Belgium
#23  
it works 

thank you DJ
Germany
#24   — Edited
thank you so much @DJ Sures"and @ptp. In germany Holloween ends now but it was a great evening. all was working fine for 4 hours non stop.
Im happy. the morning was the HORROR haha:D