Carlos230023
Right. So another email has come about stating delays are afoot. A week after everyone was promised shipping would start. But we're all too familiar with this. My wife ordered me JD for Christmas sometime in August 2013. Seriously guys? There will only be so long people can take this rubbish. As far as I'm aware, despite your "12-16 hour days" there still isn't a video of JD actually walking. Another promise not delivered in march.
It's not a mirror for the Hubble space telescope, it's a plastic robot. There has to have been a point where someone has said "stuff it we've done enough". If it takes 10 weeks got get an ABS mould manufactured then you are talking to the wrong suppliers. Why it has taken so long to even get the PCB's printed up is beyond me. It's all good and well that you have had time to fine tune things and make adjustments, but all the while the $500 I paid 6 months ago has been gaining interest in your bank while I am left without a product that was first promised before Christmas, then there was an indefinite delay. Then march was the new goal, it came and went without so much as a sorry, and once again it's been pushed back three months. To thoes whom want to say "just get a refund" I feel invested in EZ-Robot and want to see them succeed, but I'm not a shareholder I'm a customer. That and the last shipping blunder did give rise to the extra store credit offer which has technically bagged me another EZ-B V4 on top of my JD purchase.
In the time it's taken to have a 1Kg robot built I have had a car built from scratch in Spain, shipped over and delivered!
I'm aware that many of the deeper sect of the cult following will likely shoot me down or the post will be removed but when has any one else had to wait so long for a PCB, some servos and plastic. I'm well aware that there is, in theory, more to it than this, but code can be developed in a largely open source fashion, so why don't we have the PCB's to speed the process along?
Just another annoyed customer waiting for his vapourware to show up. I have kept my mouth shut until now as it does seem to be, on paper at least, a fabulous product. If it didn't have that to coast along on. I expect far more people would have pulled their money by now. But then we don't really know as in the last year only a handful of product videos have been released. This isn't an attack on DJ or any of the EZ-robot staff. All the contact I've had with anyone from EZ-Robot has been polite and lovely conversation. It's a complaint about the way the company has been conducting its business thus far with regard to the revolution kit and the EZ-B V4.
Just ship it. I don't care if JD is made from injected ABS, printed ABS, I don't care if I have to print the little blighter myself, he could be made of paper mâché for all I care. It can be glitchy and shakey and JD can fall over all he wants unless he is perfectly stationary and perpendicular to ground that is constructed on a perfect compound algorithmic radius about the earths gravitational center wearing lead boots. Just put your promises in a box and ship it!
CJ
Also missed that on the website it states for new buyers that the dispatch wait is 5-7 weeks. Yet my 6 month old order won't be delivered for at least 12 so the latest update states. Misleading customers new and old.
CJ
chops cant affort to get stuck whit lots off parts that are not selling.
in this bad times (inflation- we all gonna feell it.
but you got a point there.you have only one good chot to promoot a (surtenly) robot.
i see many go down,by not taking enouch time to check all over and over again.
but its sure stressfull time all the waiting.
check the robot robokind R25 GOOD EXCAMPLE HOW NOT TO DO IT.
the site chould be all the time perfectly updated .
robokind starts whit chowwing the R50 great robot,then they make the R25 whits has much lesser quality face.
then the final outcome off the robot on kickstarter,it looks like the plumming in my house.
am very newbie in all thats related whit robots.but i see lots off video's and talk to robot sellers.
i like jd robot ,he's very cute,do i think lot more needs be done .to make jd the ultimate robot.
thats why i post servo's whit special mechanisme from robi here.excample waist servo,looks cool.
i will post today that picture.for me the ultimate robot is a robot who has all a human can do,
els its a robot like any other robot.i mean elbows,mouthleds,hands.you named.
something where all people say wow this is the coollest robot.IT HAS ALL.
tree months delay ,i think and hopes its sooner whits really can happen
Basically, Jason is on the case for full, open and honest transparency regarding the delays. I've offered some suggestion to EZ-Robots too which I hope they will take on board.
While disappointed and feeling somewhat miffed about it we can't do anything about it neither can EZ-Robots. We can only look forwards and hope that any further delays are explained and announced quickly.
If you read the other topic you will see that even I have expressed my dissatisfaction and disappointment and Jason has responded.
The clips and pressure for parts are really important for accuracy - and additionally they cannot have mold seams along the center. That has required a lot of work to identify how to create the molds.
Regarding the pcb, it's not taking a long time because of the manufacturer. The delayed time is due to sourcing parts. Take a good look at the ezb when you get it - it's a full-on computer in a tiny little form factor that outputs dozens of peripheral ports, video, audio and large amounts of current - additionally includes wifi, which is where our major delay has been.
In order to manufacture and sell an electronic product in stores and across boarders that includes RF transmission - you require certifications - such as CE and FCC. That costs tens of thousands of dollars and many months of red tape. We were able to piggy back off another module's certification - but that put us at the mercy of their manufacturing time. We saved substantial costs, but added a little time.
The pcbs are also enclosed in an injection molded case. Even though the pcbs can be done before injection molding - they can't be shipping without the case.
Finally, there's assembly and quality control. There are many companies involved in manufacturing the 10,000 robot revolutions. There are seperate companies for electronical component sourcing, warehousing, pcb manufacturing, chip programming, DFM review and 2d file creation, over seas consultant who handles all relationships and schedules, mold review and machinist, injection mold company, warehousing again for the unassembled parts, company who assembles the parts and puts them in a box, company who ships the products to customers and stores.
That's a lot of companies involved
I'm sure "the other Jason" is working on more for us though
@DJ, thanks for the detailed explanation, it's put my concerns to bed now (along with Jason's responses) it's all been explained
While I like many others I would love to have my hands on V4 Ezb now, but I fully understand and appreciate what you are doing before you ship. There is no other electronic product that I know of that gets better with age , I would have to say my V3 EZB is a higher spec now than when I purchased .
Thank You
Plus this is something can be done in less that 10 min. So yet another reason 3 sliding steps are not enough.
Maybe for you. Not for me... or most.
Just do it already.
I'm sure longer videos of JD walking are coming. They have 200+ tutorial videos being worked on at the moment, plus everything else that's going on
Edit: I guess DJ beat me to it by a minute
Seems to be a bit of a hot topic..the company has gone out of its way before for the forum... this request isn't or shouldn't be a big deal.
Just my 2cents. So please rich, no need defend at the drop of a dime.
I should also add that we schedule our updates and videos. They are planned and scheduled to explain how busy we are. So it would be counter intuitive to have time for instant requests and send out videos explaining how swamped we are :). I'm allocated a half hour a day in time to reply to forum and emails. The rest of my 17 hour work day is split across many other tasks.
How many foot steps of JD would you like to see? If we were to schedule a video of him walking a marathon or something...
j
Check your Spam folder if you think there has been no contact. They have sent out monthly updates to all who pre-ordered.
Roli went up in price because they added arms to the later design. If you order the same arms for yours, the price would be the same as the new price.
If you are unsure of how legitimate EZ-Robot is you just need to check the forums out, specifically the showcase. You will see many robots which are powered by the older V3 boards (maybe even some earlier than that). However if you are still unsure and wish to back out just use the Contact Us page as previously advised and they will give a hassle free refund.
Also, as mentioned above, check your spam folder, there are monthly newsletters. Also check the forums, there are regular updates on the status of the revolution products including some very descriptive explanations as to why there are further delays.
EZ-Robot has provided, and will continue to provide updates on the pre-orders, the manufacturing processes, the shipping info etc. I can assure you it is not a scam.
I was curious about the definition so I looked it up.
From Wikipedia:
From Oxford Dictionary:
It should have been assumed the product was not ready by the Pre-Order notice on the shop pages and the notes against your order on your order page.
The product is expected to begin shipping in June/July due to delays in the manufacturing (as explained in this topic amongst others). Delivery was estimated at 5-7 weeks previously however the delays have set it back, I (amongst some others) have requested/advised that EZ-Robot change the lead time notice as this has caused some confusion. I would advise coming back in August to check on the current stock levels/status if you do wish to purchase once the product physically exists in an injection molded form.
PS. My "promise" ? You confuse me with someone else perhaps?
@ Everyone Else; thanks guys! we do this for you!
Edit: This all I have to say on this thread unless things become disrespectful *tired*
Take care!