
octbuilder
USA
Asked
— Edited

I downloaded and installed ARC on Sunday. The help functions don't respond. Neither the individual window "?" buttons, the Online help button or the Community Forum button. Is this a know bug or did the install fail somehow?
Thanks for your help.
ah thanks for telling.
I hate the thought of having to uninstall Norton. Is that what I need?
I've noticed that the TCP server is stopped when I restart ARC. Is that relevant or is it because I don't have a robot connected?
Thanks again.
Uninstall all norton products and replace them with something which works. If you want free software I suggest Avast or AVG, both are decent at stopping malware and viruses. With that and Windows Defender plus Malwarebytes AntiMalware you are covered for 99% of issues for free.
TCP server should be stopped when you start ARC. That is normal.
Alan
As for other apps loading the web browser, it would be done the same way as we do. You will also experience connection issues with most virus scanners to the ezb. This is because the ezb connection is not an "expected" internet protocol, as it's written specifically for ezrobots. There are no internet protocols fast enough for our requirements. But that topic is out of scope to your question.
Alan
As a just-in-case figured I'd ask: when you click on the help buttons are you connected to the Internet or to the EZ-B wifi network? You'll need to be connected to an Internet enabled network.
To answer Jeremie, I am connected to the internet. Otherwise this conversation would not be possible (correct?). But since you mentioned it, is there a way to confirm the communication status? Any diagnostic tools?
BUT! That won't test the issue that you are having. The issue you are having is Windows PC not allowing the default web browser to be opened by ARC. With or without an internet connection, the browser will load.
There are a lot of ways to still protect yourself without killing the performance on your devices.
I ran various scanners to look for system problems. They did not find anything that seemed significant, but now ARC works.
I'm not sure who should get credit in this case, but I'll give credit to Rich for pointing out the problems with Norton.
Thanks again.