octbuilder
USA
Asked
— Edited
Resolved by Rich!
I downloaded and installed ARC on Sunday. The help functions don't respond. Neither the individual window "?" buttons, the Online help button or the Community Forum button. Is this a know bug or did the install fail somehow?
Thanks for your help.
The question marks in the software will bring you to EZ-Robot's website and to the specific page for that control.
Have you denied permissions for other applications to use your internet browser?
octbuilder i would uninstall the ARC reboot pc and install back.
Nomad, that will not solve it since it's not ARC at fault. The problem is something (probably permissions within Windows) is denying ARC opening web pages.
All question marks and links in ARC 2015.03.01.00 work without issue.
octBuilder - it sounds like permissions on your PC, perhaps from Virus or Spam scanning software. All of the buttons you referenced will open your default web browser. This is done using the Microsoft Windows function call - which is generic across any application that opens your default web browser. If your virus scanner or spam scanner is preventing this, the browser will not open.
Please disable any of your virus or spam scanners.
I had the same issue, I was using Avast anti virus I uninstalled it and downloaded AVG instead I've not had a problem since.
rich
ah thanks for telling.
Hi all, Thanks for the fast response. I normally have apps opening my browser without any problems, so I don't think that is it. I have Norton Security as my antivirus and firewall, but disabling this has not made a difference. I've been restarting ARC each time I make a change. I've white listed EZ-robot in Ghostery and Ad blocker plus, to no effect.
I hate the thought of having to uninstall Norton. Is that what I need?
I've noticed that the TCP server is stopped when I restart ARC. Is that relevant or is it because I don't have a robot connected?
Thanks again.
A little free professional advice, remove Norton before it causes insane headaches (including stopping your PC booting!). Norton used to be a big name in security, it's now a joke. It's not even included in some tests for "best AV" by some companies as it's worthless.
Uninstall all norton products and replace them with something which works. If you want free software I suggest Avast or AVG, both are decent at stopping malware and viruses. With that and Windows Defender plus Malwarebytes AntiMalware you are covered for 99% of issues for free.
TCP server should be stopped when you start ARC. That is normal.