I don't think it's appropriate to post this here but when I tried under "Contact Us" I have gotten no response in 4 days.
I tried to contact you again through Contact Us under Technical but got this
" Warning: Technical Support?
As stated above, sadly the EZ-Robot staff will not be able to assist with technical questions over email due to limted resources. Instead, visit the Video Tutorials. For questions not answered in the tutorials, share your question publically in our Community Forum. Thanks for understanding "
Before I post this I want to state that I believe you have an excellent product. Your videos inspired me to get back to building. Unfortunately I am also a businessman, so as a first time customer I am getting frustrated with looking at some non-working components in this kit and not knowing what to do with them. Someone in QC in Hong Kong needs a kick in the butt.
So here is what I tried to get to you through contact us,
I contacted you guys by email on 9.11.2012 when I received my kit. Have not heard back from you.
I originally told you I had two servos (1 continuous and 1 regular) both were DOA. After a couple of days of not hearing from you I just decided to see if I could do something with them. Turns out the motors in the servos were not seated correctly. They both work now.
Next problem. I just read on your forums that others had camera problems back in June or July this year. I have the same issue. Two different PCs see the wireless USB receiver but no video. Camera is useless. I also noticed it is not screwed to the case. It just slides out when disconnecting the USB charge cable to it.
Next issue. I also purchased the pan and tilt kit. One of those servo's is DOA.
It's been 4 days since first contact. Get to me about this please.