Asked — Edited

Ez Kit Questions

I don't think it's appropriate to post this here but when I tried under "Contact Us" I have gotten no response in 4 days.

I tried to contact you again through Contact Us under Technical but got this

" Warning: Technical Support? As stated above, sadly the EZ-Robot staff will not be able to assist with technical questions over email due to limted resources. Instead, visit the Video Tutorials. For questions not answered in the tutorials, share your question publically in our Community Forum. Thanks for understanding:) "

Before I post this I want to state that I believe you have an excellent product. Your videos inspired me to get back to building. Unfortunately I am also a businessman, so as a first time customer I am getting frustrated with looking at some non-working components in this kit and not knowing what to do with them. Someone in QC in Hong Kong needs a kick in the butt.

So here is what I tried to get to you through contact us,

Hi,

I contacted you guys by email on 9.11.2012 when I received my kit. Have not heard back from you.

I originally told you I had two servos (1 continuous and 1 regular) both were DOA. After a couple of days of not hearing from you I just decided to see if I could do something with them. Turns out the motors in the servos were not seated correctly. They both work now.

Next problem. I just read on your forums that others had camera problems back in June or July this year. I have the same issue. Two different PCs see the wireless USB receiver but no video. Camera is useless. I also noticed it is not screwed to the case. It just slides out when disconnecting the USB charge cable to it.

Next issue. I also purchased the pan and tilt kit. One of those servo's is DOA.

It's been 4 days since first contact. Get to me about this please.

Thanks, Steve McClure


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Canada
#9  

@WMoecke Welcome. I am not an employee, just another client, but have some feedback for you that might help?

To the best on my knowledge, the wireless camera from the EZ-Robot kit is not of direct EZ-Robot manufacturer, nor is it's overall performance directly related to the ARC software. I find that it is a great camera for it's price, but did find it's assembly a bit... loose:) Not really an issue for me, as I like to mod and tweak things anyhow... and this camera is great for that. I think they did well in choosing it for the kit... but as with anything, QA is an ongoing issue and a few quirks or questionable experiences does not equate a trend or faulty company policy.

In my experience, finding instruction for many of these 3rd party products of Eastern manufacture are not always possible... assuming they where ever released in the first place:) I think EZ-Robot has done a remarkable job designing a product, matching it up with 3rd party components and fighting through this world of manufacturing and shipping options to bring us the final kit. Unfortunately nothing is perfect, nor under their control (international shipping issues, duty charges, etc. - Heck, I got dinged duty in Canada while purchasing from them, a Canadian company:P) but of the few start-up companies that I have purchased from, bringing relativity ground breaking products and services, I think they have and are doing a really great job!

There are a few other dealerships that carry the EZ-Robot kit in the USA that might be a better shipping option for you in the future? And of course, the nice thing about this product is that it works with so many other brands or components that while purchasing directly from EZ-Robot helps support them, you are not limited to their store for components, arms, chassis, servos etc. Pick locations that work best for you shipping wise and have fun building:)

Please share with us as you progress... that's what this forum is all about, a community of like minded robot enthusiasts:D

#10  

i know something that you can try... once i started wiring my cameras this way i have zero issues with the standard camera. but i am pretty sure it would void any warranty lol

here is a video from a long time ago. Dj directly soldered the camera for an ezb digital port. if you are able to solder then this may be a better way to go.

solder the signal(white) wire where dj did in the video. but instead of using the usb plug for the pos and neg wires, cut out the battery and solder the wires to where to battery used to be soldered in.

then while programming in ARC you can set the digital port (the camera) to turn on and off with out having to hit the little button on the back of the camera

2.4 wireless camera video

#11  

@Gunner, I appreciate the validity of your comments with regards to what it seems to be judging an entire business just by some minor (eh, minor?) quirks in some of their suppliers.

With that in mind even before you posted your POV, I took extreme care in writing my posts in order to make it absolutely clear my suggestions (and criticism as well) referred strictly to dealing with these chinese suppliers (I have dealt with chinese suppliers and been extremely disappointed in all regards). Not once have I issued a negative comment directed to EZ-Robot. I merely suggested they:

  • Take a closer and stronger approach to their asian counterparts in order to ensure a standard that would be closer to the rest of the items on the kit
  • Perhaps offer a simpler, cheaper shipping option, that would be more welcoming to customers from all over the world (perhaps even canadian customers would benefit from that!) by avoiding unnecessary charges and a faster service (I know it may sound a bit unorthodox for canadians and americans alike, accostumed to things being done properly and - to most part - fairly). But south americans have to deal with a lot of annoyances that other countries do not I am sorry to say, forgive me for sounding a bit blunt - no harm intended. ;)

That said, I know other resellers sell these kits, I have done my research prior to doing business with EZ-Robot directly, most of them don't even ship to Brazil, and all of them reserve a great profit margin for themselves; so their prices were way too high to my taste. But if next time I have to consider the same expenses ($235 for a kit + $64 S&H + $60 duty tax = $359 grand total) then of course, I might indeed be forced to consider other options - if such are available to me, that is.

I am both an electronics engineer and a computer programmer versed in a handful of computer languages and I can certainly appreciate the immense value that is bundled with each EZ-Board alone (not to mention the software, which is worth 10 times it's "weight" in gold) - that's brilliant engineering and being offered for a cost that doesn't cover 1% of the engineering and labor that went into them and I support DJ Sures' efforts all the way [hand in chest].

But I find it a pity to find such fine products mixed together with poor off-the-shelf goods that lack the same rich craftsmanship - to me, it's a barely bearable (try saying that 3 times fast) contrast. Wouldn't you agree? With that in mind, I may next time consider narrowing my shopping and getting only the essentials (EZ-Board alone instead of kit, robot arms and H-Bridge) and purchase the remainider "brick-a-brack" items (servos, wireless camera) from more reliable sources (individually selected), in order to achieve a platform that's compliant to the highest standard (in whole, that is). Sounds pretty fair to me, how about you?;)

(I apologize for not making myself sufficiently clear before, but now I hope I have corrected my previous mistake).

Canada
#12  

@WMoecke no offence intended or taken:) When posting comments here, you are actually reaching other clients (as well as some EZ-Robot members) as opposed to emailing EZ-Robot directly... so of course some of us forum users like to return the favor with our two bits:P You did word your opinion well... and I was only intending to lift your spirits in case you had concerns against EZ-Robot (not saying you did, just my interpretation:)).

I agree on the issues involved when dealing with China based services, whether directly via ebay or via a 3rd party company like EZ-Robot. China effectively takes advantage of both their own population for low cost and the rest of the worlds desires or needs to outsource in order to survive.. or sometimes just greedy profit (NOT EZ-Robot, rather others like mining companies that import labour instead of local workers... an issue I have heard about in Canada:()

Canada
#13  

One of our forum members sells EZ-Robot kits in the USA... A Pro Hobbies You might have better shipping options from there?

#14  

They certainly have better servos.;) And the kit price is the same as here - but they do not ship to Brazil, I'm afraid. stress

You see my problem?

Canada
#16  

I know that EZ-Robot is searching for better shipping options as it is, however that may not make any difference if Brazil has it's own polices with anything shipped from China (where all manufacturing happens in-order to keep costs out of the stratosphere:)).