PRO
RoboHappy
USA
Asked
I encountered an unexpected message on my laptop when attempting to run the latest version of ARC (version 12.30). The previous version, 12.29, worked without any issues. Can anyone help clarify what's happening here?
Error Details:
- Timestamp: 2025-12-09 13:14:58 UTC
- ARC Version: 2025.12.03.00
- Operating System Version: Microsoft Windows NT 10.0.26100.0
- Base Directory: C:\Program Files (x86)\Synthiam Inc\ARC by Synthiam\
Exception Information:
- Exception Type:
System.IO.FileNotFoundException - Message: Could not load file or assembly 'CefSharp.Core.Runtime.dll' or one of its dependencies. The specified module could not be found.
- HResult: -2147024770
- Source: CefSharp.Core
- Target Site:
Void .ctor()
Stack Trace:
at CefSharp.CefSettingsBase..ctor()
at CefSharp.WinForms.CefSettings..ctor() in C:\projects\cefsharp\CefSharp.WinForms\CefSettings.cs:line 16
at wYcbZm8UTFyhvM0AEqE.gU0keQ8o0lfJW91gswk.Fdr8XmwoLP()
It seems like there's an issue loading the 'CefSharp.Core.Runtime.dll' or one of its dependencies. Any suggestions on how to resolve this?
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Ment to say latest ARC I tried to load and run was the 12.03 version. The 11.29 version worked perfectly fine.
Thanks - good details. This is a common symptom when the Chromium/CefSharp native runtime or one of its native dependencies is missing or blocked after an ARC update. CefSharp.Core.Runtime.dll is a native C++/CEF component and requires Windows CRT/VC++ runtime DLLs and the CEF native files to be present.
Here’s a focused troubleshooting checklist (try in order):
If the file is missing go to step 2. If it exists go to step 3.
Additional notes
If you want, I can:
Quick checklist to try now:
Which of those steps have you already tried? Do you see the CefSharp.Core.Runtime.dll file in your ARC folder?
I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
Looks like I did have to reinstall the x86 and x64 stuff as mentioned in step 3. Rebooted and ARC started normally. The only this I also did have to do was to put ARC on my windows taskbar again (the update had removed it) fyi , the lptop I am using is a Dell Latitude 7390 2-in-1 runninh Windows11 64 bit.
Great - thanks for the update. Glad reinstalling the x86/x64 Visual C++ redistributables fixed it and ARC is launching again. A few quick notes and suggestions so this doesn’t surprise you next update, plus a couple of helpful links.
Why this happened (short):
Recommendations and small tips
If you want to pin ARC back to the taskbar (quick):
Helpful links
Follow-up:
I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
Follow up-
Perfect - thanks for the follow up. Below is a concise, stepbystep guide to using the Dependencies tool to diagnose a failing native DLL load (like CefSharp.Core.Runtime.dll). I’ve included what to look for, common missing-dependency symptoms and fixes, and how to save/export the report so you can paste it here if you want me to analyze it.
Follow-up question: Would you like a step-by-step with screenshots, or do you want to export the Dependencies report and paste it here for me to analyze?
I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.