rr

i dont know what a mac is?are these programs exspencive?

Oh my Lord..... You don't know what an Apple Macintosh computer is? Invented back in the late '70s? You know Steve Jobs, iPhone etc? Bill Gates and PC's competition?.... Seriously dude you need to google or get out more....

here in belgium we dont get alot off surch .we see alot less. yes bill gates i heard off him.

@nomad and Aabid

If you chose to go down that route, there are a couple of ways to run Windows on a Mac, but each will require the user to purchase a Windows OS licence (about 100 for Windows 8.1). You can use "Boot Camp" which is built into OS X and install and use Windows that way, or as Richard suggested and use virtualisation software, which uses a third party program such as VMware Fusion (about 70), which runs Windows along side OS X.

@Aabid.

DJ has give you some good questions to answer (a couple you already have done), so if you can answer these when you get a chance, we should be able to help you out.

hi steve G

i have win7&win8

its good to know that there are ways for mac users

Back to the original topic question, that problem could be due to a number of things. First and foremost, your Six must have a maintained internet connection. It's a good idea to have your Six on the same network as your phone. With the more obvious stuff out of the way, it could be a problem with your E-Z B, since that's what hosts the server you're connecting to. I'd recommend you try the default voice commands to make sure the E-Z B is working correctly.

@DJ @Steve

Both the battery of my phone as well as the robot's is fully charged

The robot doesn't make a sound when turned on. However, when turned on the servos twitch and that makes a sound.

When turned on there is a light flashing blue. When trying to establish a connection the light stops flashing.

The light is blue

I am connecting my phone to the wifi network of the ezb.

Yes, the ezb wifi name display is the same as the connected wifi network on the connection screen.

I have double checked the wire connections several times to the ezb using the very learn section on the website.

When resetting, the EZ-B doesn't speak the introduction message like in the video.

I have tried using both an iPhone 6 (model MG4F2PK/A) and an iPad Air 2 (model MGKL2CL/A) both running iOS 8.4 (12H143).

@Aabid.

Thanks for answering the questions. So, your EZ-B does not make any sounds (audio tones or speech) at all, and you cannot establish a WiFi connection. This to me sounds like there is a problem with the main (ARM) processor which is located on the lower board inside of your EZ-B. Someone else had a similar problem a while ago with a damaged processor I believe, with similar symptoms. The only thing that can be done here then is the EZ-B will need to be replaced.

The best advice I can give you is to use the "Contact Us" link, then click on the "Warrent Claim" icon. Write down exactly what the problem is and copy & paste the URL of this forum thread in to your warranty claim. The guys at the office will take it from there.

Steve.