jfew
USA
Asked
— Edited
The Revolution Six robot I purchased has loss six servos and can no longer move with assistance and makes a lot of gear grinding noise. I ask about it the past but never heard back on it. So I am asking again where and how to I replace the defective servos on the robot? For the amount paid for the robot it is a sad fact for it just to sit and the shelf collecting dust.
jfew
use the Contact Us form.copie this topic and ez wil contact you. any chance for a video from what is happening?
I have used the Contact Us form when I posted this. I will recharge the robot's battery and create a video of it attempting to move. I use one of DJ's example programs as it gives a great deal of movement. confused
When you used the "Contact Us" form, did it pass you back to here to the forum, or did you manage to write a "Product Warrenty" claim and send it to customer service? I only ask as some people who use the Contact Us link sometimes forget to check the little box saying "I confirm that this message is not asking for technical assistance" which will bring them back to the forum.
@jfew Losing 6 servos is, indeed, troubling. If I may, I like to ask a question or two. Did the loss occur all at once or over a period of time and usage with the servos going one by one? Or was this something that never worked because of the six servos being bad out of the box? Thanks.
the Contact Us took back to the forum. I did submit a claim and never heard back. The five servos worked fine for a while, had one from the box bad (would operate once in a while, other times just make noise. The robot has never worked correctly out of the box and was used only for demos at AITP student chapter meetings (once a month or two).
If you were redirected here automatically, and you didn't get a response, then they didn't get your request. Be sure to check the "I am not asking for technical support" checkbox and cut and paste the url of this thread into your warranty request. You will get an automated response within a few hours (probably within a few minutes). If you don't see the automatic response check your spam/junk folder. EZ-Robot always responds to warranty requests, even if it is to reject them. They won't leave you hanging without an answer.
Alan
http://youtu.be/enhLPtz4RoM
the video of the robot with all servos trying to work with audio.
From your video (really dark so it's difficult to tell) it looks to me that 1 maybe 2 servos are giving you issues.... Just curious where do you get 6 from? Servos can strip if the they bind on anything ... meaning if they held or prevented in some way from moving....
Looks like your Six is more than 8 months old so not sure what can be done... However, either way you should take the advice above and send EZ Robot an email about this...
EDIT As jeremie mentioned metal gear servos probably won't strip due to having metal gears. What is more likely to happen is they will strip the plastic splines in their brackets or burn out....