Yikes! We'll need some additional information. What part is falling off? Can you provide a photo or describe the place where jd's arm is falling off? Thanks!

HI jimmythe1

whits robot did you by.am always curious after new models of robots.

ez jd humanoid

We have in the meantime purchased another brand of robot for my sons birthday

i mean this one,

Sounds like the screws aren't long enough to bite into the servo and hold?

@jimmythe1,

have never heard of this before, so your saying the screws for the servos were never in the box?

if you used other type of screws, maybe their a little too short and simply not gripping.

Looking forward to a pic.

Your question at the end is a little harsh? You joined a few months ago and this is your first thread, so rest assured everyone will help you regardless of the politician comment.

Thank you for your reply, however this may be my first thread, but I have requested help from EZ Robot several times before. I had not realised I was broadcasting to the wide web! It was assumed that the query was going to the makers of the robot. But as I have pointed out before the web site is bloated and confusing. Such as this I dont have a clue to whom I am replying 1/ Why do you think I was requesting the size of the missing screws? 2/ After seeing JD on Youtube, unbeknown to me, my young son was running around doing odd jobs and saving to purchase the robot. When I did find out I purchased JD for his birthday. It broke the first time it was used. I was sent two spare shoulders. 3/ After all the excitement and then the horrible let down I think I am entitled to a sarcastic remark. 4/ It seems to be the thing that new products are put on the web and customers have to come up with solutions to why they do not work correctly and people put up with this attitude.

@jimmy,

where were you sending your requests to?

Were you sending emails to support?

Trust me there is no attitude here amigo, only people willing to help you.

Did you send an email to support?

[email protected]

I understand the original shoulder brackets had been damaged and replacement parts were sent. When the original brackets were removed, you may have accidentally misplaced the screws. It seems now you will require replacement screws. If you have a hardware store, we can give you the exact dimensions of the required screws - however, the exact dimensions must be used. Forcing screws with a similar thread will result in permanent damage of the servos.

If you choose to not obtain the screws in your own, we can send you replacement screws.

Let me know what you prefer to do.

ps, do you have a photo of the original damaged shoulder brackets? I would like to see how they were damaged to better understand the situation.

Thanks!