Yay ! Roll on next week thanks DJ

Hey DJ ..... Is it still looking possible for an upload this week ?

:D

Or Jason if you know confused

for the record, im very excited to get the new files also. Jay's been pretty diligant about them so I haven't brought it up but, just so you know, it ain't just him.

Hey Antron......I'm guessing it isn't going to be this week. Reading further back this same thread we were told two months ago that we wouldn't have long to wait so I will give up asking now and it will happen when they want it to - we can't influence it at all.

No matter how many emails that we get saying that the community is great and that EZ have been learning so much about manufacturing injection moulded parts over the recent months, it still doesn't make it any easier. When you buy something and get given a lead time you really don't care how much the manufacturer updates you saying how much they have been learning about manufacturing. You kind of just want what you have paid for. When you buy something from a manufacturer, unless it is a kickstarter, it is usually a given that they know how to deliver what they have already charged your card for - not that they are going to go and figure out how to do what they have already received the revenue for. Offers that you can cancel after months of waiting don't make it any easier or more palatable whatsoever - to me it just comes across as "if you don't like it then we don't care - leave".

Sorry if this seems bitter but I honestly feel let down and ignored when other threads get answered and yet again this gets "missed". I genuinely try and give them the benefit of the doubt and keep positive when posting on here to them but it is to no avail whatsoever.

We get constant updates for software and firmware - but for people like me that can't get either a v3 or a v4 they are of no benefit at all - it's just like dangling a carrot in front of us and pulling it away. At least if we could start building the physical robots ready for the electronics it would be something.

I have even bought whole revolution robots and cameras, EZ4's etc so it's not like I'm wanting something for free. I would just love what was promised to me months ago.

Rant over .... I'm going to just leave the forum for a while now because it's honestly just causing me sadness and frustration now. Although a mere 20 EZ4 units are to be shipped this week and they are rightly going to people that ordered in June last year, it is of no consolation to those that ordered after and whom have not received what was promised in terms of delivery times. For those people they will not be waiting 5 weeks as originally promised, they will be very lucky to get their orders within 5 months. In fact I have longer remaining to wait even at this stage than I was even advised when I first placed my order months ago.

I'm marking this thread as resolved because personally I don't have the energy to pursue it any longer.

Sorry

Jay

Still no news this is so disappointing

I feel I should point out that there has never been any promise of a 5 week delivery on the pre-order robots and parts. Times stated have only ever been estimates and have never been guaranteed. I'm not sure what you hoped to achieve by stating that there was a 5 week promise, the parts are not ready, they cannot ship out regardless of how much noise anyone makes. The delays have all been explained and regular updates have been made recently. Text on the site has been updated to reflect the delays also. Nowhere has it ever stated any promises or guarantees for delivery times and it has always mentioned the items are in pre-order status.

Updates to the software and hardware are done by different people at EZ-Robot to those who are managing the manufacturing process. DJ and Jeremy are the guys who deal with the software and firmware side of things while Cory and Jason are dealing with the manufacturing side of things, Chrissi deals with the website. The other tasks (software updates, video tutorials etc.) do not stop just because the manufacturing is taking more time than expected. Topics do not get missed because someone has posted in another one. Chances are the right person to answer has not been able to visit the forum and answer your requests. DJ has previously stated that he only has 30 minutes a day scheduled for forum interaction, I am sure the other members of staff also have specific time scheduled. With a community as helpful and as knowledgeable about their products as this community it really must take a lot of the strain off knowing that the forums can sit unattended for days or even weeks with very few issues therefore their presence isn't always a priority.

I appreciate you are becoming impatient however you are not alone but you must understand it's not quite as clear cut, black and white as the topic being missed or other things taking priority.

Hey Rich,

It's not just that the topic has been missed - I have personal emails from the guys promising what I highlighted as outstanding going back months. I wouldn't dream of posting the content of these as it would be quite harsh, but it's really been a catalogue of failed assurances. It's fully accepted that the files have been through numerous iterations brought about by the differences between 3D printing and injection moulding technologies. They communicate updates on other subjects but it's just that this whole topic gets overlooked as unimportant. I won't presume to speak on behalf of others but it was one of the primary reasons why I was so enthused to place significant sized orders - the fact that I could print EZ-bits.

I also have orders for Revolution injection moulded product. When the STL files aren't available at this stage in the game - bearing in mind these design files are prerequisite to the promised delivery schedules they have committed to for revolution robots it makes me concerned.

Much as always I value your response and appreciate that you are trying to make representation for EZ in their absence from the conversation, I was hoping as a customer that EZ would answer me themselves as their customer rather than another customer having to repeatedly do it for them - but this is the crux of the matter - they aren't communicating on the subject despite having missed yet another suggested date. Whenever any date is missed there usually follows a silence, then an enthused press release to pull people back up again. How much easier it would be to avoid the frustration of silence in the first place.

I would concur with what you highlighted - I was indeed informed that my order was a pre-order, but for point of clarity I was given a fixed lead time which passed and remains unfulfilled. 5-7 weeks was given as the delivery time and despite this having been months ago, EZ are unable to even meet this if we were to start the clock from now.

I don't want to have to make these posts, I don't want my thoughts of EZ robots and the customer experience to be anything but positive and rewarding, but Rich, I'm being really calm and genuine when I say that the EZ robot experience hasn't been good for me whatsoever. I'm sure that it was never anyone's intention for it to be like that, but I feel I have been let down repeatedly and now mostly feel ignored. I also am made to feel guilty for asking for information and that really is upsetting given that I am supposedly a valued customer and part of their "great community"- one who has placed money and confidence in a company to uphold their part or the agreement - or at least to talk to me when they are unable to do so.

In short, had my experience as a customer been a positive one, this sort of conversation would not even have been had.

I think it's probably best for me to direct my enquiries to EZ via email rather than on the forum in public as it seems my enquiries are not shared by others.

Best wishes,

Jay