Yep, just referring to the arguments people keep having, I have heard some informative stuff from ez robot when these questions are asked. If there is not an informative answer to be given on an initial question then I don't think it should be answered. Then these discussions won't be filled with useless repeated information, all I'm asking.

Gentlemen,

I DO work for ezrobot and have posted in this thread already. The Riches have the right of it. If you want a personal response from us at the ezrobot team (we are more than happy to oblige), but you must use the Contact Us page. The forums are primarily for technical support and community interaction. We appreciate all of your contributions and are very excited to deliver these awesome robots to you as soon as we feel that they meet our standards and will be something you truly love and enjoy.

Riches, I love you guys, but just let it lie. We will be happy to respond to these frustrations while you guys focus on helping people grow with their robots :-)

Jake - Business Development & Sales Coordinator

Very well said Jake, especially the second paragraph, thank you

"Cory Blair (EZ-Robot) Oct 27 07:08 AM

Hi John,

Thanks for your question! Your order is set to ship this week. I apologize for the inconvenience.

Happy Building!

Cory"

we will see if it's here for trick and treat day...

j

@jdebay

not to rain on the parade, but i got that exact same email from Cory. i am hoping it is not just some automated response. my order # is 12-4168. it would be awesome if it is true and very disappointing if it is not.

@stika

with all the free forum software out there, you guys chose one that has limited capabilities with regards to being able to have sticky posts, such as Forum Etiquette, and other rules of engagement. perhaps you guys should consider changing the format to be more of a traditional forum style rather than this blog style. if you truly are trying to foster open communication and build a strong support system, then why not have the tools to make that happen more efficiently? as a suggestion, i have used YAF in the past and it has worked well, plus contains all the bells and whistles to accomplish this.

i should not have to come in to the forums to find out why my order is delayed. unfortunately, i do, and as @rich pointed out, there is more information in the forums about such things than what has been communicated directly to me via emails. it is a double standard.

@Stika

I have not seen anyone on these boards say they have received their Roli. At this point, has anyone received a Roli? Have any of them shipped?

@cdkisa the forum software was built from scratch by DJ (for various reasons, security being one of them). The forum etiquette was a stickied topic before however something must have happened somewhere along the line to unstick it.

However EZ-Robot do listen to feedback so post the functions you think the forum should have and I'm sure they will consider adding them.

@cdkisa

We do use macros for common questions that automatically fills out the support ticket for us. However it is not "automated" there is always a ez-robot employee that is checking your order and applying the macro.

Roli's have started shipping late last week. We had part of our team in China all week setting up the assembly line and enforcing quality control checks. You guys will start receiving Roli's really soon!