Asked
— Edited
I have been waiting since
September 18, 2013 - 7:47:48 AM!
Order is stuck... At
Step 2 of 4) Processing Order Details
roli and batteries
Contact US "says next week..." it has come and gone.
I am tired of everyone saying you know the drill. Would you rather I post on face book?
Or g+...
J
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To be honest... I cancelled my Roli order some time back in exchange I ordered a couple of ezb4 boards and cameras instead... I am not suggesting you do this as I will probably re-order a Roli in the near future...
I started a thread a while back nominating Rich to be a moderator here... I think Rich said he might if he were asked... I still think we could use a forum member as a moderator (after this thread, I think even more so now).... This however is a decision left for ez robot....
So back to the O.P.
Yeah that sucks man. Super long wait. But its worth it.
Working on Any robot ideas while you've been waiting? A wall-e maybe?
I have a pretty sweet wall-e. Its on the forum. Tons of high def pics. Step by step instructions on what I did.
I'm working on an r2d2 now... Not sure how I'm going to ever finish it since I've been black listed....what ever whall I do..
The community is unable to answer any questions regarding individual orders.
My response is, and always has been, to use the Contact Us page and ask via that. Aislinn will respond with information regarding your order.
That is a quote from DJ from post #46 of this topic.
Jason Z has also said to use customer support for individual order enquiries in this topic.
I DO work for ezrobot and have posted in this thread already. The Riches have the right of it. If you want a personal response from us at the ezrobot team (we are more than happy to oblige), but you must use the Contact Us page. The forums are primarily for technical support and community interaction. We appreciate all of your contributions and are very excited to deliver these awesome robots to you as soon as we feel that they meet our standards and will be something you truly love and enjoy.
Riches, I love you guys, but just let it lie. We will be happy to respond to these frustrations while you guys focus on helping people grow with their robots :-)
Jake - Business Development & Sales Coordinator
Oct 27 07:08 AM
Hi John,
Thanks for your question! Your order is set to ship this week. I apologize for the inconvenience.
Happy Building!
Cory"
we will see if it's here for trick and treat day...
j
not to rain on the parade, but i got that exact same email from Cory. i am hoping it is not just some automated response. my order # is 12-4168. it would be awesome if it is true and very disappointing if it is not.
@stika
with all the free forum software out there, you guys chose one that has limited capabilities with regards to being able to have sticky posts, such as Forum Etiquette, and other rules of engagement. perhaps you guys should consider changing the format to be more of a traditional forum style rather than this blog style. if you truly are trying to foster open communication and build a strong support system, then why not have the tools to make that happen more efficiently? as a suggestion, i have used YAF in the past and it has worked well, plus contains all the bells and whistles to accomplish this.
i should not have to come in to the forums to find out why my order is delayed. unfortunately, i do, and as @rich pointed out, there is more information in the forums about such things than what has been communicated directly to me via emails. it is a double standard.
I have not seen anyone on these boards say they have received their Roli. At this point, has anyone received a Roli? Have any of them shipped?
The forum etiquette was a stickied topic before however something must have happened somewhere along the line to unstick it.
However EZ-Robot do listen to feedback so post the functions you think the forum should have and I'm sure they will consider adding them.
We do use macros for common questions that automatically fills out the support ticket for us. However it is not "automated" there is always a ez-robot employee that is checking your order and applying the macro.
Roli's have started shipping late last week. We had part of our team in China all week setting up the assembly line and enforcing quality control checks. You guys will start receiving Roli's really soon!
Alan
Thanks for your suggestions, though it is not something in my realm, I will pass the information on. If you click the "General Discussion" tag, the first post stickied is "Forum Etiquette", but perhaps it should be everywhere. Regardless, I don't feel anyone broke the etiquette there was just a lot of frustration being voiced.
You have to understand why the communication happens the way it does. Every time we put together a mass email, we pick and choose and deliberate as a team exactly what we want to pass on. Which takes a lot of time from those involved when we should be focussed on getting these robots out. Those of us who take the time to answer on the forums are doing so in between tasks in a day. So this is off the cuff so to speak. Please value that we do try and communicate.
@Zap
That is correct. Nobody has received ROLIs. As Cory said ALL ROLIs were being held back and while 3 of our team members (that's 33% of the company!) were in China they helped our manufacturers assemble them correctly and they started shipping them last week so they could possibly be arriving in people's hands tomorrow or the day after!
I know I complain but trust me, I don't hound these guys nearly as much as I get hounded about it.
Anyway... we'd all appreciate an unboxing video or pics if you are up to it... I am now thinking seriously about re-ordering a Roli...