Welcome to Synthiam!

Program robots using technologies created from industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation and artificial intelligence easy.

Get Started
USA
Asked — Edited

Missing Credentials

I'm brand new to this, just setting things up on my first day. I am able to download the ezbuilder mobile app on my android tablet, but when I try to do this on my android smart phone, I keep getting an error message saying, "missing credentials", asking me to set them up in the Preferences menu option. I keep doing this, but after I save them each time, I still get this error message, and when I go back to the Preferences page, my email and password are missing again.

How can I get my email and password to be saved?

Thanks for any help.

R1D1

after trying another dozen times it just worked. I don't think I did anything differently.

AI Support Bot
Related Content
Synthiam
Based on your post activity, we found some content that may be interesting to you. Explore these other tutorials and community conversations.
#1  
Most problems with the app are because either it or your phones operating system are out of date. The app needs android 4.5 or higher I believe to work.
PRO
Synthiam
#2  
Doesn't sound like you are pressing the SAVE button after adding your credentials. There will be a popup telling you that they have been saved. Basic data entry of forms on computers and tablets will require you to press a button to SAVE the information. Let us know if you need additional assistance entering data into forms on your device.