Asked
— Edited
my question is not ez robot related,so i understand iff there no support possible. i need to find a mac adres from a robot.i try the app fing but it doesn find it. i ask the companie to look it up and unbelieveble they cant see it. so is there any other way to get the mac adres.
thanks anyone
Look under you DHCP leases on your router. You should see the name, IP address assigned and the MAC address.
hi david
you mean ipconfig/all in cmd. the robot is not connedted so it will not show up.
If the robot isnt connected, you would have to have some way to see the network settings on the robot itself. If it is connected to the network, you would be able to see the MAC from the router/access point.
i have a usb cable comes with the robot.sofar i can see id and serial number
It now depends on what is being displayed in their software. I dont know anything about that robot so I dont know what could be done to get the MAC for the robot. Have you tried their support options? I am not surprised that they cant see the MAC as they would need to be on your network to see it outside of their software displaying it.
yes i contact them on live chat.i gave them the ID and serial number, they could not see it.there software says not connected.the robot chould connect thru qr code on the box with an iphone or android,i try bolt no luck. i both this from ebay,but seller forgot to mention its an older 1.0 version. i was asumming there was only 2.0 version they sell now.so he trick me there. the box was never opened and robot never used.the robot has no slot, for internet wire for the router only usb,
could this be a mac adres ?
No, that is too many digits for a MAC address.