stonewolf
USA
Asked
— Edited
So is there any news on the homefront about preorders shipping, it's been along winter and my winter project isn't getting anywhere :-{
So is there any news on the homefront about preorders shipping, it's been along winter and my winter project isn't getting anywhere :-{
"Thanks for your question! We are beginning to manufacture all of our products this month (March 2014) and will begin to ship order shortly after (in priority order based on when the order was made). Our team is extremely excited to share our hard work with all of our amazing customers around the world, including yourself! We will have another product/shipping update in the next few weeks from our CEO, DJ Sures. We will try our best to give solid shipping dates (though exact dates will come 2-3 weeks immediately before products start shipping). I hope that works for you!"
Honestly, you've waited this long, so it shouldn't be that bad to wait about 20 days or so.
This has remained unchanged.
Recent changes to the STL files will reflect the changes made for the moulds, this does not necessarily mean manufacturer has been delayed. Release of the final STL files for those wishing to 3D print their robots has been delayed.
All items in the shop have a disclaimer stating that they are still in pre-order.
The forum is full of information regarding this including the video where DJ explains and announces it...
Once shipping begins I am sure EZ-Robot will announce it. If not you can be assured the forum will explode with posts about the order status being changed to shipped.
Oh well, good luck guys and I hope you do eventually get your toys. DJ it makes no odds to me anymore, but you have some good guys that are getting proper pi$$ed with the silence and vague delivery dates. Sort it out .... You DO have a great community, it sounds like you do have a great product, just give them clear communication and don't just rely on the product .... It's a business too.
Bye guys x
Hopefully things start rolling and deliveries start coming, with the way the economy still is, money is tight, so yeah it will be nice to have the product in our hands, rather than hearing inspirational messages of what is to come.
I'm not quite sure what more you can expect to be honest. We were told March, it's still March, if there are any further delays I am sure they will tell us. They haven't done so as of yet, nothing has changed. EZ-Robot's customer service is second to none to be honest.
If you contact EZ-Robots with the Contact Us page they will cancel your order, there is no need to have to ask your credit card company to reverse the payment.
Good luck with whatever you decide to choose in the end.
dealing with them. We finally got smart and used local board houses. Sure it cost a little more, but the products were delivered
in less time, despite design issues even. I really dont buisinesses that greed in front by trying to be cheap about it. Build an buy USA!
In fairness I have been emailing Jason over the last while to obtain further detail as I found that information on the forum was mainly being focussed on the technical subjects with no recent update on shipping - even though it's supposed to be getting close. A number of the replies were similar (although not exactly the same as Cupcakehat had). They all pointed toward delay - or certainly for the people that ordered during the later stages - or for anyone that has ordered the revolution robots rather than just boards. Jason did send me an email yesterday where it said that DJ was planning on issuing a new update personally very soon and that he would leave the details up to DJ rather than preempt things. That is really encouraging news and I hope it puts everyone's minds at rest, but I think it is likely to confirm that shipping is almost there for very early preorders but that later orders that were supposed to be 5-7 weeks may be double that. As stated by Cupcakehat, Jason told me they were almost ready to ship orders of just electronics from around June 2013, but that ABS parts weren't there yet so were delayed. He estimated a week to clear each subsequent month. So orders made at the start of this year could be 6-7 weeks from when they start shipping.
Now it's so close it just seems so far lol.
I think summer / autumn projects are more likely on the cards for me than winter or spring projects !
If these shipping dates are the case, then a simple forum update should be fine. Don't worry about doing video shoots which take longer to set up and arrange, just do a simple announcement as it's more important to communicate and stop people's frustration than to produce glossy vids.
Jay
andy you need more then 1 project els you go nuts from the waiting.please stay *sick*
Instead of being at a buffet, the customers are awaiting a product to make their robotics "dreams" a reality, something they probably have a lot of passion about, have been dreaming about, they have money in hand, ready to get to work, ready to buy, but have to wait. No one ever really likes to wait, do we?
So, folks are going to get upset and leave the line. I think that's just part of business. Have you ever been to a busy restaurant on a Friday night (date night)? Had to wait for what seemed like forever for table and probably saw several people come in, find out how long the wait is then leave in a huff? But you stuck it out because the food was so yummy. And at the end of the evening you were glad you did.
To me that's what EZ-Robot is - the best product for robotics. I own tons of other products, but EZ-Robot is really the only thing I want to use anymore. It's just too much fun, cool and easy!
I think it's ok for folks to leave the line, everyone has to make their own choice. And from my prospect I think the team at EZ-Robot is doing fine job managing the obstacles of growth and releasing a new product with new manufacturing.
I accept your views and in a lot of ways you're right, but if you book the table for 8pm and then get told the table won't be ready till 8:30 it's a little frustrating. You still wait because the food as you say is yummy. But then the maître d' walks right past you for another hour and still hasn't seated you at the table.
Kind of annoying when each time after, he walks but wants to show you the plates of food for the other dinners - telling you how he has tasted each and how much you will really like the food. Then walks on past again saying he would like to tell you how long the wait will be, but that he doesn't want to be held to the time so would rather just leave you wait.
God I hope the steak is as good as it smells !
at your door.so i focus on what els can i learn.aldo i feel bad for andy.i seriues hope he dont give up.
that will damege his personality.NEVER GIVE UP.
when we arrived and they give us a table ,the server had chifted from group.and the one who had my order,
has left whit the note off my order.so we sat there for 2 houres when the manager notest us.
so he came and ask what the problem was.he sorted the probelm and came back to us whit a BIG APPOLEGIES.
then he said we could eat and drink all we wanted for free.it was the best pizza ever.and this is a real story.
I thought waiting over 3 months for a EZB v3 kit from RobotShop was a long wait, almost ridiculous.
Now having 3 EZB kits, I feel fortunate.
It has been the best investment in robotics that I spent!
If I quit now, I would have to say my current robot is better than I originally thought. So many advancements in ARC.
I am so looking forward to the new EZB4, camera, and maybe the AIMEC EZ2 Robot.
Steve S
Can we have an update on where things are regarding shipping please
Jason did say that there would be an update this week and I know you were aiming for Thursday but there hasn't been anything yet and I can't seem to get any replies from him since.
All the best,
Jay