Asked — Edited

Just Wondering? :-}

So is there any news on the homefront about preorders shipping, it's been along winter and my winter project isn't getting anywhere :-{


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#1  

yeah, according to a EZ-Robot email i got a couple days ago they'll post one more update about 2-3 weeks before shipping, and then they'll ship it depending on when you ordered.:D

#2  

You got an email saying that they will post an update 2-3 weeks before shipping ? So we're at least that away still then? Not surprising really considering they said in another thread a couple days back that the designs for the ABS parts weren't finalised yet - so if it's a full robot you've ordered I don't think those are even being manufactured yet! They were supposed to have shipped by now. From what you say your email said them that means the promised ship dates have been pushed back again yet again:( 5-7 week lead times - yeah right. About time they started being honest and updated their customers with some actual dates - and stick to them like every other real company has to. They keep saying how lucky they are to have such an amazing community - they don't know how lucky they really are.

#3  

Here's the actual email:

"Thanks for your question! We are beginning to manufacture all of our products this month (March 2014) and will begin to ship order shortly after (in priority order based on when the order was made). Our team is extremely excited to share our hard work with all of our amazing customers around the world, including yourself! We will have another product/shipping update in the next few weeks from our CEO, DJ Sures. We will try our best to give solid shipping dates (though exact dates will come 2-3 weeks immediately before products start shipping). I hope that works for you!"

Honestly, you've waited this long, so it shouldn't be that bad to wait about 20 days or so.:P

United Kingdom
#4  

They have been up front and honest throughout the entire pre-order phase. They have said that pre-orders will begin shipping in March, there are still 19 days left in March.

This has remained unchanged.

Recent changes to the STL files will reflect the changes made for the moulds, this does not necessarily mean manufacturer has been delayed. Release of the final STL files for those wishing to 3D print their robots has been delayed.

All items in the shop have a disclaimer stating that they are still in pre-order.

The forum is full of information regarding this including the video where DJ explains and announces it...

#5  

Hope it comes soon.. If not by April I think I might cancel CC payment. I order back in beginning of year.

United Kingdom
#6  

Pre-orders began in September last year, they are being shipped based on when they were ordered. I don't know the sales figures or the quantities being manufacturers for shipping in March but having placed your order only at the beaning of the year may mean you might have to wait a little longer...

Once shipping begins I am sure EZ-Robot will announce it. If not you can be assured the forum will explode with posts about the order status being changed to shipped.

#7  

Rich, I really don't want to debate with another customer but it has changed and it really should be EZ answering not members of the community. Have a look at the shop. It's does say preorder and that the lead time is 5-7 weeks. They then changed it to March when DJ did his last vid, but it looks like cupcakes' email says they are only going to begin 2-3 weeks after they have given a further update (which hasn't happened yet) and that they are proposing to do an additional shipping update even before that which will be over the next few weeks. So according to their own email it may not be March and it won't be all of the customers that get their deliveries at that point .... Some people (not priority) will have to wait even longer. Who does that affect? I agree that the guys that have been waiting the longest should get their kit first, but we will all be overdue on delivery so we should all be a priority to you EZ! They should be telling everyone openly now and not just responding to individual people on a one to one email basis without giving the same information to others - it's not the right way to do things. So I agree with stonewolf in asking for his update. Where they have taken payment upfront, is it unfair to expect the stuff we have bought to be delivered when they say? If they can't do that and they are proposing to ship orders at separate times (based on order date) then it's reasonable to at least receive updates individually with our guaranteed revised dates as they can't deliver what was originally agreed. The reasons for that may be complex and relating manufacturing delays or difficulties, but that is what companies do...they manage that. I really don't want any update saying that they don't want to give firm dates because they may not be able to keep them or vague estimates - please give us firm dates and then work to them. For cupcake they said wait 20 days or so, I could handle that but I don't know when he ordered - he may have been way earlier than me.

#8  

Ok so dads just called the cc company and asked for the payment to be reversed.

Oh well, good luck guys and I hope you do eventually get your toys. DJ it makes no odds to me anymore, but you have some good guys that are getting proper pi$$ed with the silence and vague delivery dates. Sort it out .... You DO have a great community, it sounds like you do have a great product, just give them clear communication and don't just rely on the product .... It's a business too.

Bye guys x