Issues With EZ-Inmoov And Chatgpt

Thanks - I can help you get both the EZInMoov head files into ARC and the OpenAI ChatGPT robot skill added. A few important facts up front:

• The EZInMoov head is hardware + example ARC projects, not a single "robot skill" you add from the Add Skill dialog. You install the Example Project or the required skills (Camera Device, Talk Servo, PandoraBot/OpenAI, etc.) into your ARC project. See the EZInMoov support page and example projects:

  • EZInMoov Robot Head support: https://synthiam.com/Support/Hardware/EZ-InMoov-Robot-Head
  • Default example ARC projects / product page: https://www.ez-robot.com/store/p86/ez-inmoov-robot-head.html

• The OpenAI ChatGPT robot skill is available via ARC’s Add robot skill dialog but requires ARC to successfully sync with the Synthiam servers and for you to be signed in with the account that has the ARC Pro subscription.

Follow these stepbystep checks and actions. Stop after each step and try adding the skill or loading the example so we can isolate which step fixed the issue.

1. Verify ARC internet & signin

• Make sure your PC is online.
• In the top right of ARC confirm you are signed in with the same account that has the ARC Pro subscription.
• Confirm ARC shows your subscription status (Pro). If not signed in with the correct account the proonly skills will be blocked.

2. Try Add robot skill (normal path)

• In ARC: Project Add Robot Skill.
• Search for "OpenAI" or "ChatGPT".
• If you see "OpenAI ChatGPT" click the Download icon to install.

If that works, skip to step 6 (configure the skill). If not, continue.

3. Force ARC to refresh its available skill list (most common fix)

• Close ARC.
• Open File Explorer and navigate to: C:\ProgramData\ARC
• Delete the file: AvailablePluginsList.txt (This forces ARC to re-download the current skill list on start.)
• Start ARC again, then try Project Add robot skill search for OpenAI ChatGPT.

4. Check for ARC updates and run as Administrator

• Download/confirm you’re running the latest ARC: https://synthiam.com/Products/ARC
• Rightclick ARC and Run as administrator (sometimes needed to allow plugin download and file updates).
• Retry Add Robot Skill.

5. Firewall / Proxy / Sync issues

• If downloads still fail, temporarily disable firewall or AV web filtering and try again (or add ARC to allowed apps).
• If you are behind a corporate proxy, ensure ARC can reach synthiam.com and the robot skill servers. You can test by opening https://synthiam.com in your browser from the same PC.

6. If the skill installed, configure OpenAI ChatGPT

• After installing: Project Add robot skill open "OpenAI ChatGPT" settings.
• Add your OpenAI API key in Settings API Settings.
• Example of sending text from another skill (Bing Speech example):

ControlCommand("OpenAI ChatGPT", "Send", getVar("$BingSpeech") );

• Useful controlcommands:
  • Send: ControlCommand("OpenAI ChatGPT", "Send", "Hello");
  • ResetMemory: ControlCommand("OpenAI ChatGPT", "ResetMemory");
  • DescribeImage: ControlCommand("OpenAI ChatGPT", "DescribeImage");

7. EZInMoov Example Project / parts

• The EZInMoov head is delivered as example ARC projects and the hardware profile on the product page. To load the example project:
  • Download the Example Project files from the EZInMoov product/support page linked above.
  • Open the project file in ARC (File Open Project or doubleclick the downloaded project file if it’s associated with ARC).
  • The project will include the set of robot skills the head example uses (Camera Device, Talk servo v2, Soundboard, OpenAI or PandoraBot depending on the project).
• If a servo or camera device is missing after opening the example, use Project Add robot skill to add the missing skills listed in the project readme.

8. If Add Skill still not showing or downloading If after steps 1-5 the OpenAI ChatGPT robot skill still won’t appear or download, tell me:

• Exactly what you see: is the skill missing entirely from Add Robot Skill? Is it shown but greyed out? Is there an error when you click Download?
• Your OS and ARC version (Help About).
• Whether other thirdparty skills download ok, or if downloads fail for all skills.

I can give the next diagnostics (check ARC log, file permissions, or manual plugin install) once you tell me what error or behavior you see.

Would you please try the Force Sync step (delete AvailablePluginsList.txt) and let me know what happens when you restart ARC and try Project Add robot skill search "OpenAI"? Also tell me whether you can download other skills - that will help narrow this down.

Hello, we have identified an issue with the OpenAI distribution package referencing incorrect libraries. This issue affects OpenAI Chat GPT and Autonomous AI robot skills by OpenAI. We are working with the vendor to provide a solution shortly. In the meantime, we apologize for the inconvenience with OpenAI's robot skill. We're working with them to coordinate a solution shortly.

A quick update for this issue: the vendor has submitted an update to us, and it’s now going through Synthiam’s internal review and approval process. This typically takes 12-24 hours, depending on our team’s workload and validation steps.

Once the vendor update is approved and published, we’ll also be releasing a new ARC update. This update will include enhanced diagnostic output to help identify similar scenarios more easily in the future. It improves the visibility of certain internal conditions so these edge-case situations can be caught and understood faster.

To recap what happened: ARC encountered an unexpected condition during communication with the vendor’s API, and the response we received didn’t match what ARC was expecting. The vendor has already addressed the issue on their end and submitted the fix to Synthiam. Our team is now reviewing it, and the upcoming ARC update will add more detailed debugging information to help prevent ambiguity if something like this ever happens again.

We’ll post another update as soon as everything is approved and live.