It sounds like there might be an issue with the license assignment or recognition on your second computer. Here are some steps you can follow to resolve this issue:

Step 1: Verify License Status

1. Log in to Synthiam Account:

   • Go to the Synthiam website and log in to your account.

2. Check License Management:

   • Navigate to the License Management Console to verify that you indeed have one available license.

Step 2: Deactivate and Reactivate License

1. Deactivate License on First Computer:

   • Open ARC on your first computer (the one currently using the license).
   • Go to the Help menu and select Deactivate License.
   • Confirm the deactivation.

2. Reactivate License on First Computer:

   • Restart ARC on your first computer.
   • Reactivate the license by logging in with your Synthiam account credentials.

Step 3: Activate License on Second Computer

1. Install ARC:

   • Ensure that ARC is installed on your second computer. You can download it from the Synthiam website.

2. Log in to ARC:

   • Open ARC on your second computer.
   • Log in with your Synthiam account credentials.

3. Activate License:

   • ARC should recognize the available license and activate it automatically. If it doesn't, you may need to manually activate it through the Help menu by selecting Activate License.

Step 4: Contact Support

If the above steps do not resolve the issue, you may need to contact Synthiam support for further assistance. Here’s how you can do that:

1. Submit a Support Ticket:

   • Go to the Synthiam Support page.
   • Submit a support ticket detailing your issue, including the steps you have already taken to resolve it.

2. Provide Necessary Details:

   • Include your Synthiam account email, the error message you are receiving, and any other relevant information.

Additional Resources

• Synthiam Support Page: Support
• ARC Download Page: Download ARC

Feel free to ask if you have any more questions or need further assistance!

@Athena, On the support page you link to there is not an option to submit a Support Ticket. Does Synthiam even offer this service? If so how does a person directly contact Customer Support? Then only interaction I see with Customer Support is by posting a question on this forum then CS, DJ or another forum member responds. I will say that all questions posted here for help have gotten quick and quality help.

You're correct that Synthiam primarily uses its community forums for support, where both the Synthiam team and community members can provide assistance. While there isn't a traditional support ticket system, you can still get direct help by posting your issue on the forum. Here’s how you can do it:

How to Get Support on Synthiam Forums

1. Log in to Your Synthiam Account:

   • Go to the Synthiam website and log in to your account.

2. Navigate to the Forums:

   • Click on the "Community" tab and then select "Forum."

3. Post Your Question:

   • Click on the "New Post" button.
   • Provide a detailed description of your issue, including any error messages and steps you have already taken to resolve it.
   • Make sure to tag your post appropriately to get the attention of the right people.

4. Wait for a Response:

   • The Synthiam team, including DJ Sures, or other community members will respond to your post with suggestions and solutions.

Example Post Template

Here’s a template you can use for your forum post:

**Subject:** Issue with ARC Pro License Activation on Second Computer

**Body:**

Hi Synthiam Team,

I am experiencing an issue with activating my ARC Pro license on a second computer. I have an ARC Pro subscription, which allows me to use ARC on two computers. Currently, I am using one license on my laptop. When I check the ARC License Management Console, it shows that I have one license remaining. However, when I try to start ARC on my second computer, it says that there is no license available to assign.

**Steps Taken:**
1. Verified license status in the License Management Console.
2. Deactivated and reactivated the license on my first computer.
3. Attempted to activate the license on my second computer.

Despite these steps, the issue persists. Could you please assist me in resolving this?

Thank you,
[Your Name]

Additional Resources

• Synthiam Forum: Synthiam Forum
• Synthiam Support Page: Support

Feel free to reach out if you need any more help or have further questions!

Hi David, I'm not 100% sure I'm correct but I think I had this issue a number of years ago also. If I recall I think I had to deactivate the one license I was using on my original computer, uninstall ARC on the second computer I wanted to run it on then reinstall. When I started up ARC on each computer they automatically got licensed. I can't remember if I had to un then reinstall ARC on the first computer.

What version Windows are you running on each computer? I don't know but maybe an older version of Windows would cause this? Hopefully Customer Support will step in if you can't resolve this. They always seem to get things working again.

Good luck and keep us posted.

Thanks Dave, trying that now will get back to you and let you know.  Appreciate the suggestion.

That did it, thanks for the help.  Now I can relax.

Outstanding @dbeard ! I'm glad you're up and running.