Welcome to Synthiam!

Program robots using technologies created by industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation, and artificial intelligence easy.

Get Started
Asked — Edited
Resolved Resolved by Steve G!

Ezb-Info In Tab

i get an error when i connect with the window ezb info.ez builder craches
User-inserted image


Upgrade to ARC Pro

Unleash your creativity with the power of easy robot programming using Synthiam ARC Pro

AI Support Bot
Related Content
United Kingdom
Is the connection information correct? This would indicate that ARC is receiving invalid information so naturally you'd assume you are not communicating with an EZ-B V4 but possibly some other device.

dumb question how can i see if the connection info is correct.
United Kingdom
Funny, if had something similar over the past few days. Usually it's when I disconnect an EZ-B, then the debug message repeatedly pops up. This happens on two different old projects I regularly use and nothing has changed. When the EZ-B connects again, the message stops. Doesn't seem to be causing me any issues so I haven't given it a second thought.
ok thanks bolt

the ezbv connect but i cant play sound or choose ezbv info.
i can also only connect to win8.
i dont think its an conection error,it connect without the ezb info window.
what els can i look for
United Kingdom
So when you delete the v4 info control, do you still get the message?
when i delete window ezbv info it stays connect
United Kingdom
What happens if you start a new ARC project, add the b4 info control and connect your EZ-B. Does it do the same thing?

I guess you could always try reinstalling ARC too to see if it makes any difference.
yes i try original from dj whithout change any,still same.
whithout the ezb info window averything is perfect.
i delete and redownload ne ARC,still same.
moment i make a video
ok you where right.i took a new project and all problems where gone.

thank you steve g

United Kingdom
That's great. I'm glad you got it sorted. Looks like there was a temporary glitch with a corrupt project or something.