Rhyana
Resolved by DJ Sures!
Product - Revolution:SIX
Product is in brand new condition. We took the plastic off the box this morning (it was supposed to be a Christmas gift for our son). We read through the online getting-started tutorial(s) and are now trying to setup the robot.
When we we turn on the power the servo motors twitch, as expected, but the EZ-B says "communication error" repeatedly.
When I apply downward pressure to the EZ-B I hear a start-up chime, and a blue light begins to flash. Then I can see the EZ-B WIFI connection from my computer and connect to it. I can correctly connect to the EZ-B from the builder software.
However, as soon as I release the downward pressure on the EZ-B the wifi connection disappears.
The EZ-B seems quite loose in the base plate. I can rotate it horizontally by a small amount, it's definitely not snug. Is this a QC issue? Again, product is in new condition. Two adults attempted to assemble this. Nothing was dropped or treated roughly.
Rhyan
R: No is not normal, looking to the last picture it seems you have 3 pins disconnected (A7,VCC,VCC,).
my EZB:
Communication error message is related to the serial communication between top and bottom part i.e. (4 pins in red) when you press you get lucky.
That is surely not normal, as @ptp says.
Thanks for your patience while we debug the issue. Please Contact Us and we will make it right. Reference the link to this thread in the Contact Us for warranty support.
Ok, thanks everyone! I'll file a warranty claim.
Rhyan