
kingboomie
USA
Asked
— Edited

2 days ago i received my ez robot, and today my Wireless Camera usb isnt working. It worked with my computer until today. Can i order a replacement or do i have to reorder a new Camera?
You can order the camera by itself in the store.
Why is it broken? Maybe we can help you fix it.
Have you followed the camera diagnostics?
@kingboomie, yes try what rich said. Most likely it just ran the battery down . be sure to charge it a couple hours. Long press The.power button for 9 seconds to turn it off , long press for 2 to 3 seconds when turning it on. Be sure to have the USB receiver in a USB 2.0 port and already plugged in before turning it on.
The camera works fine it and it turns on, but the usb dongle doesnt work. i plug it in and nothing happens ive tried it on other computers and it still didnt work
(Sorry for late reply, my email was acting up and i could not retrieve my password)
What do you mean the dongle doesn't work? Does it install the Windows Wireless Camera device? Does Windows detect a new device at all?
no windows does not detect the device at all
Are there any unknown devices in your device manager? It may be that Windows is unable to find the driver for the camera or unable to start the hardware or a few other reasons.
Open device manager with the dongle not plugged in. Plug in the dongle Windows should detect the device and update the device manager Are any unknown devices added?
If so, check it doesn't have an error about it being unable to start (a common error). If that's fine, try updating the driver, windows should find the driver automatically.
No unknown devices, windows doesn't detect it at all. What do you suggest i do? Can i order a new usb dongle seperately, instead of having to buy a new camera
They come as a pair so just order a camera and it will come with another USB dongle. The good news is you would have a spare camera if one goes out on you in the future