
kingboomie
USA
Asked
— Edited

2 days ago i received my ez robot, and today my Wireless Camera usb isnt working. It worked with my computer until today. Can i order a replacement or do i have to reorder a new Camera?
Why is it broken? Maybe we can help you fix it.
Have you followed the camera diagnostics?
(Sorry for late reply, my email was acting up and i could not retrieve my password)
Does it install the Windows Wireless Camera device?
Does Windows detect a new device at all?
Open device manager with the dongle not plugged in.
Plug in the dongle
Windows should detect the device and update the device manager
Are any unknown devices added?
If so, check it doesn't have an error about it being unable to start (a common error). If that's fine, try updating the driver, windows should find the driver automatically.
You will need a new camera and dongle. As far as I know the dongle isn't available as a spare.
Do you have a PS3 Wireless controller added at the moment or anything else added for Bluetooth? Sometimes if there are conflicts it may not find the dongle.
Try removing all USB devices from the PC ,go to the Device Manager in Control Panel, Uninstall all drivers for Bluetooth items.
Reconnect the dongle and it should start to reload automatically or ask for drivers.
Hope this helps